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Jira Service Management
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Hello all, i am in a bind. i made a workflow but the Closed state i created does not resolve the ticket. i have tried to search for the sollution but i cannot find it in a clear way to make it happe...
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I created a schedule with two rotations - Primary and Back-up. There are only two on-call responders for this schedule which alternates every other two weeks. Currently, both primary and back-up on-...
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I'm creating a workflow and I've added an approval step. When I ask the client to select the approver, no user appears in the field for them to select. So I'm trying to use an automation. But...
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I am using the request language field. I use English (US) as default and as Arabic is not a supported language, I use English (UK) for our Arabic people. I have made in the English (UK) language tran...
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I have a current Python code that makes API call to Opsgenie for alerting the user on an event occurance Is there a Python API for Compass or the JIRA service management ? Thanks
- Question
- cloud
- opsgenie
- opsgenie%2ccloud
- opsgenie-cloud
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Hi, we are going to to update url. is there any problem occurs in Extensions for Jira Workflow plugin? Br
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Hi Team, I am unable to install clockwork lite. It was just a trial period experimentation. I need to be able to revert back to clock work free
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Hi all, Beginning to use JSM more frequently. One thing I am not able to easily identify is when a comment has been made internally vs replied to the customer. There is no label or distinction betwe...
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Hello We are currently building our ITSM. For our customer notifications we either get "comments added" or "status changed" emails, but can we do it 2 in 1? In the status changed email should also ...
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Bonjour, Non Nous allons passer sur la derniĆØre version dāOutlook et je ne trouve pas la faƧon dāinstaller Jira Cloud afin de pouvoir ouvrir des tickets Ć partir de ...
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Hello there. I am having some issues configuring the following automation I want JIRA to open the request when user opens the related task but obviously something is wrong with this and I a...
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Hi, I would like to create an automation that sends 1 large email on the 25th of each month that includes: All items from a specific board Who are in any of the 8 issue types I created Within the...
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I want to create an automation to send a Slack message out for all issues in Jira that follow this criterion: 1. Are in a specific board 2. Are a specific issue type 2. Have the tiered custom fiel...
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Hi Team, I have a big problem. I realized that I cannot access to my old projects in Jira. Everything has disappeared. Here is the link of the workspace: https://mazeou-design-softw...
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I'm having difficulty enabling access for an employee to setup a JSM project. I am the admin for the jira account, but I don't want to handle configuration for JSM at all. How do I pass off access so...
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Hi there, Scenario is that remote systems are connected to network using Dynamic VPN. Hence I am trying to use just the system name instead of the IP address. I am trying to scan some remote syst...
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We are setting up our long term process that will allow defects to come into Jira from an email we have for support of the product. We want that to be created so that it can be diagnosed and then sen...
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I have a client who requires that their data not be accessed or stored outside of the US, and that people outside the US are not able to access it, and US personnel are not allowed to access it while...
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When modifying a Request Type's associated work type, the existing work items are updated with the 'new' work type. Are issue notifications suppressed during this update?
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I have created a 'Requests' team and channel and added Assist to it. I want users to be able to raise a request easily, but the only way I can see to do it is for them to send a message in th...
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Can't seem to find this anywhere in the documentation, but I'm having problems figuring out where my project administrators are supposed to go to actually edit workflows. I have triple-checked that ...
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Hi, I have written a rule that says if a case is on āWaiting for Customer/Informationā and the SLA ātime to resolutionā date has been reached, then the ticket should be closed...
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We are attempting to install opsgenie-vcsa-1.0.0-1.all.noarch.rpm on VMware VirtualCenter 8.0.3 build-24262322. It is failing the the following error: sudo rpm -ivh opsgenie-vcsa-1.0.0-1....
- Question
- cloud
- opsgenie
- opsgenie-cloud
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When i trie to change the "assignee" with the same permessions than me i cant... Unable to update the "assignee" field of GEN-30. User '60338d168ff0980071xxxx' cannot be assigned to tick...
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We have setup an incoming email service to our Service Management project. Our HR systems uses this email address to send notifications to our project of user changes. I am trying to figure out how ...
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Atlassian Community Events
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| 17 | |
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| Subject | Author | Posted |
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| āJanuary 14, 2025 5:27 AM PST | ||
| āJanuary 13, 2025 8:41 AM PST | ||
| āJanuary 7, 2025 8:47 AM PST | ||
| āJanuary 6, 2025 7:05 AM PST | ||
| āDecember 10, 2024 5:36 AM PST |