Community resources
Community resources
Community resources
Jira Service Management
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I create automation for two steps of approver 1st automation to transit "open" to 1st approver (manager)" then send email to manager 2nd automation to transit "1st approver to 2nd approver then send ...
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Hello Everyone, In my company we are contemplating at OpsGenie as an Option for our Incident Management process. Is there a way to get a hold of a TAM or someone that ca...
- Question
- opsgenie
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Hello team, can anyone confirm what happens to SLA history if I delete an SLA from my JSM project? We have an SLA we want to delete because we've made some team changes and no longe...
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Hi there, I want to export ticket data from Jira in either CSV or Excel format. I found this article: https://community.atlassian.com/t5/App-Central-articles/How-to-export-Jira-issues-to-Excel...
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What would be the JQL for a filter to list out comments made by a specific user, whether they are internal notes or public comments? And across all projects. I've tried the below, but it seems to be...
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Hello, Can you guide me please to update the Test case "Status" automatically related to the "Test Status" in an execution test plan. I tried to create an automation useless. Thanks.
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We have a JSM support desk, where customers from specific organizations raise tickets via the portal, as well as agents raising tickets on their behalf. How can I configure JSM automations to (1) up...
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Hi Is there a way to change the order of the items in the customer portal? We would like to have the 'Contact Us' option appear at the top of the page, rather than the bottom. Is this possible? It...
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Hello, I'm using the new workflow editor. I just added two transitions in my workflow of type "Any status to this one". I already have one created with the former editor. It seems impossible to re...
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Recently (today?) the Jira SM cloud has started to hide my open queues when I select a ticket from a queue. When I click on a ticket in the queue I'm looking at, the left nav goes "back to project" a...
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Dear team, How to create the New project ? I am not sure ,whether i have access /role to create the project . How i can get the Admin access to our cloud to manage the existing project...
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Why do request participants disappear when I place them in new and previously created JIRAs? This is happening to me with all my help desk agents when giving attention to the Jira on a day-to-day bas...
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Hi All, Today [1/27/25[ we are having problems with the Slack integration and keep receiving the same slack messages 4 or 5 times within JSM queu and Slack. Anyone else having this issue?
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Hi! I've been tasked with creating two custom fields of the "Time" type to calculate a period of time, such as "Time Since" and "Time To." The standard Date-Time custom field type isn't suitable bec...
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(I know this question has been asked before but I believe my context is a bit different). We have 1 parent ticket, with 4 sub-tasks. Each of the 4 sub-tasks have different workflows because ...
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¿En este ejemplo podría ocultar el nombre de Eduardo para que el cliente no viera que agente le contesta? ¿o es imposible? no veo la opción. Gracias
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Hola, buenas tardes. A la hora de hacer un comentario sobre un ticket de nuestra instancia de Jira Service Management Cloud version, se puede hacer como "Añadir nota interna" o como "Responder al cl...
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Hi , as a Jira administrator I was requested to approve a request for use of an app in Teams called Jira Cloud, where you can get notifications like in mail. Wh...
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Hello, I am trying to write a JQL query to fetch the report for Request Assignment Group( Single Group Picker) field value change from one group name to any other group. I have tried, Project = "" ...
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Any idea how I can remove JSM from a "trusted user"
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good day, I am trying to log into my account so i can disable the email address that is connected to this account, but it wont let me log in. all correspondence from Jira is being sent to me c...
- Question
- cloud
- confluence
- confluence-cloud
- jira-service-desk
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I'm developing a Forge app that is listing out all the remote links associated with a customer request in Jira Service Management for all of the customers to see. My problem is that the api.asApp().r...
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Hi, I would like to have a dashboard or a filter where I see who has mentioned me in an issue. I can find something like 'last public comment date' but nothing like 'mentioned' or 'tagged' in...
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Hi, I've run into a problem and I'm hoping you can help me find a solution. In the JSM settings, there's a section called User Sessions, and I see that it shows the authorization method as Rest or HT...
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When I open my home screen Part of it on the right side are ads from Atlassian. How do I get rid of them so I can use the whole screen
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