Community resources
Community resources
Community resources
Jira Service Management
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Hi! We are starting to use JSD and want to configure the workflow for New employee creation requests. Here is how our process works : 1. HR opens a ticket (from our helpdesk portal) where the...
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Hello, Originally, the 'Email from' field in our settings was set as ${fullname} (Jira), but that was causing some confusion. The field is now set as "Glenn JIRA". The res...
- Question
- jira
- jira-server
- jira-service-desk
- server
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I saw this ticket and this article explaining how to migrate users between different user dirs in Jira and for some reason I don't have the Migrate users from one directory t...
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Hi, I'm new here on Jira. I have a question regarding the sorting of a specific custom-fields column within a specific project. Right now I can sort all the columns JIRA gives you by de...
- Question
- cloud
- jira-service-desk
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I would like to not display the "activity" information in tickets for customers of JIRA service desk. Is this anyhow achievable? This screenshot explains which section is meant exactly...
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I'm not sure if this is something wrong with PC softphone configuration but we'll need that the app will have a default Edge or pool of Edges and it's not requesting the URL each time than an agent l...
- Question
- opsgenie
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Hi there, has anybody experience in integration Jira Service Desk with an phone system? My vision is that a ticket is automatically created, when a user calls the help desk, including the contact d...
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I have two jira service desk projects. In both projects I am not a jira service desk agent, but I have added permission to the different permissions to create, edit and link issues. With this permi...
- Question
- jira
- jira-service-desk
- jira-server
- server
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Using the next-gen service desk "External service desk" project template. Very few of the options in the "impacted server or application" field in changes request are applicable. Where would I go to...
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Hi! I found that I can import SLA configuration from one project to another. Is there a way to change SLA goal in one project and to choose projects for SLA update? I have issue assigned to...
- Question
- jira-service-desk
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Hi All, Planning to set up the JSD Datacenter on docker, so do they officially supporting it. Thank you.
627 views 1 0 Deleted user October 24, 2019 -
Hi All, Our company is migrating from RT to Jira and we are not migrating any data, now we are planning to set up the Jira Service Desk Datacenter so what are the hardware requirements? I do not fin...
435 views 1 0 Deleted user October 24, 2019 -
when I resolve ticket the resolution status is changed to FIX. When the client is requesting to reopen a ticket, the resolution staus still say FIXED hence it is not displaying in their queue. How to...
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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We have set up the SLA, time to resolution, time to first response, when I go to see the SLA met vs breached reporting, it's all blank, no data
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Hi there Jira Service Desk community, We’re gearing up for Atlassian Summit 2020, our annual conference for people to come together and talk about all things teamwork, collaboration, and innovation...
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I know there is basic search and JQL which can be used to do more complicated searches. I was wondering if there is an application that can do JQL for me or if there is an alternative to JQL? Thanks....
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When a user opens a ticket our internal support team is not receiving any emails. We have added them to the default notification scheme and all templates but still when a user opens an issue we are ...
- Question
- cloud
- jira-cloud
- jira-service-desk
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I need to read the customer organization to show up or hidden certain values on Jira Service Desk, I see in this link https://scriptrunner.adaptavist.com/latest/jira/blog/GettingMoreOutOfJsd.htm...
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Service Desk > Project Settings > Automation the email formatting is unhappy :( I put in the email: Access Decision: {issue:SSI determination} but in the email: Access Dec...
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Is there a way to create a custom count for tickets which have no activity in X amount of days? My team has issues of assigning tickets to themselves, and never responding. I would do SLA, but there...
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I would either like to be able to automate emails containing project reports weekly to my customers or have them go on their customer portal to check the reports.
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Cannot see story points when creating a user story. Already added this field through "where is my fields" in the configuration fields. Also this field is included in Scheme. It is very frustrating. A...
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Hello, I am creating some reports in Service Desk and I would like to know where I can find detailed explanations of the various built-in data series. For instance, if I choose "Time to resolu...
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I signed up for the "Free" tier of service desk. I am the only person that will be an agent. On this bill we were charged over 100 dollars and it said we had 8 agents. I cannot match this...
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Hi I'm trying to automate simple rule When the linked issues of a user story are completed, set status DONE the US in global, then When: Issue transitioned For Stor...
Atlassian Community Events
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