Jira Service Management

We have such a case when one service desk customer can participate in other service desk projects, so he is a "customer" for eg. in 2 service desk.  Is there a centralized way to check which pr...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, I would like to add a page where users will be to download our tools from. Is it possible to setup such page in standard JSD (Jira Service Desk) or with the help of any plugin? Thanks.

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• cloud
• download
• jira-service-desk
• jira-service-desk-cloud

hello,   I am using the Global Automation Rules.    I want to use the 'status' Waiting for Support. But I have here a list of a few. How do I know which one belongs to which workfl...

• Question
• cloud
• jira-service-desk

I'm trying to build a rule in "Automation for Jira" app where a condition is the Comment is Public. I'm not able to find it. Using the built-in "Automation" app from Atlassian this condition is avai...

• Question
• cloud
• jira-service-desk

Hello,   How do I show this Smart Value on my email notification? Im trying to show the displayName in my email.   Im assuming I should be able to use    {{fields.customfiel...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

同権限を与えてもできる人とできない人がいます。 jiraのプロジェクト内のリストにそもそも「リクエストを登録」がでてきません

• Question
• jira-service-desk
• language-ja

I admin  granted same permission level to users and some can't raise tickets and some can't. Could you help me out of this ?  

• Question
• cloud
• jira-service-desk
• language-ja

Customer raised a request with a wrong Customer Request Type(he chose "issue" while it should be a "request"), and we would like to change it for him instead of creating a new call again. Since they...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

My company is using a Confluence Knowledge Base to write and store help and how-to articles. We are then linking that Knowledge Base to a Jira Service Desk space to create a public customer portal (H...

• Question
• cloud
• comment
• customer-portal
• jira-service-desk
• knowledge-base

After the upgrade to build 4.8.0 each issue within Service Desk has a problem entering information into the worklog. Everytime you try to enter worklog information by selecting the worklog it just si...

• Question
• jira-service-desk

these logs include any events such as, login, account changes, changes in projects, or issues.  Additionally I saw that I could access the changelog of all issues but what permissions would i ne...

• Question
• cloud
• jira-service-desk

Hello,   I'm trying to import tickets from a different tool to JIRA service desk in CSV but I'm getting the following error message (attached). Why it says that one project was created but no...

• Question
• jira-service-desk

Team,   I am trying to bulk edit some issue and each time I generate the Bulk Edit list and I choose Edit, I have 4 custom fields each time selected by default for update. I have checked all ...

• Question
• jira-service-desk
• jira-service-desk-server
• jira-software
• server

  Hi there! Folks new to Opsgenie sometimes can get a bit perplexed when setting up their Routing Rules and Escalation Policies. Especially if they’re used to using an excel spreadsheet for sc...

• Article
• opsgenie

Is there a way to change the layout of a custom report created in Jira Service Desk? By default the report returns a graph layout showing the number of incidents or issues reported on a specific date...

• Question
• cloud
• jira-service-desk

My admin created a global custom field named Owner.  We currently have about 20 projects in Jira.  We added the Owner field to some of the projects and then added an actual Owner.  Whe...

• Question
• cloud
• custom-field
• jira-service-desk
• jira-service-desk-cloud

Hi everyone, so we're trying to make component a required field for when users submit a ticket via the portal. We were able to turn it on as a required field, but it looks like that had the unintende...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

How i can order issue for Time To first Response and Time To Resolution? The field is Alphanumeric Type. 

• Question
• cloud
• jira-service-desk
• jira-software
• jira-software-cloud

Hello, is there a syntax option (maybe via ScriptRunner) to display past remote maintenance from previous months? Can one e.g. from the attribute history show all previous remote accesses? Thanks ...

• Question
• jira-service-desk

Hi,  is it possible to enable "auto watch / get notifications" for a whole organization by default? 

• Question

we can not able to find the Daily employee JIRA Hours. please send the query so we can export the daily statement.

• Question
• cloud
• jira-service-desk

Hi, i have an issue from customer and need techniqual team's support, i need forward this issue to T2 engineer and let them answer the customer. How can i forward this issue to other engineer's mai...

• Question
• cloud
• jira-service-desk

Hi, Currently an Announcement I add to Jira Service Desk Help Centre will also show on the Customer Requests screen - Is there a way that I can separate these two? I don't want my Help Centre announ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I was just looking to see how I add a custom email address... but then got reading about the database cleaner function. https://support.atlassian.com/jira-service-desk-cloud/docs/how-does-jira-servi...

• Question
• cloud
• jira-service-desk

I seem to be unable to rank issues from the ServiceDesk project. I use an a Jira account which is also an agent account. With that account I made a query for the open tickets. And in the list of issu...

• Question
• jira-service-desk
• jira-service-desk-server
• server