Community resources
Community resources
Community resources
Jira Service Management
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Hi, does anyone knows why Jira Servicedesk shows me two different views of an issue on the customer portal? The first screenshot shows my customer view with a customer user, but with 3 options. The...
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Hello I have the priority level in Prometheus set as 'severity' with values low,medium and critical. I tried using Opsgenie's 'Custom Value to Opsgenie priority' option with value {{severity.su...
- Question
- atl-orange
- opsgenie
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I have a backup from Jira server Linux machine also running Oracle SQL I believe. My machine is running on Windows Server + MS SQL Server. When trying to restore backups I'm getting incompatible date...
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Hi the customer can't view attachments in their own requests, nor see all the associated comments made by agents. The customer receives email notification and is routed to the portal view. No attachm...
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Hi, After reinstalling our domain controllers, we have issue with logging into Jira Servicedesk, self-hosted. In Jira-security.log I see some "The user has PASSED authentication." but only a few. I...
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When I try to delete my account I receive this error Impossibile eliminare l’account Il tuo account non può essere eliminato perché: This account is the primary billing contact for one or...
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Hi, i would to update Jira Service Desk issue Customer field automatically based on email domain. I've already achieved to extract the reporter email address domain via Script Runner and sa...
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Hello, I want to hide several request types for some customers (in customer portal). After changing security level for a request type it is still possible to choose the request type (for res...
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Hello, I'm trying to do a function who change an issue's status using the Jira API v2. It works for all status, except if i have to change the status to done, because it's needed to change ...
- Question
- jira
- jira-service-desk
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How can i create a custom comment tab in the activity section like the mockup screen below shown in red (Note: I'm on Jira Service Desk Cloud)
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Is it possible to hide the workload so nobody can see this topic?
- Question
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Hello, guys! Our Service Desk requests often have to be approved by more than one person, so it would be convenient if our agents could see in JIRA, which one of them has approved a request an...
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Hi, I have a problem with the table modification in a jira field. For example : in the field "description" I add a table, I save. And when I want to change text in the table I save again, and all t...
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Ich möchte eigene Filter erstellen, um z.B. nach Reklamationen und Sparte zu filtern und habe nicht herausgefunden, wie das geht. Auch mit der Suchfunktion komme ich nicht wirklich zurecht.
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Hi, I need to change a user from service desk role to adminstrator role for a project. In the project roles I have made the user as administrator, but still that user login is directing ...
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How can I use the Service Desk Cloud API to search for Customer Requests e.g. using a custom field, or via a date range?
- Question
- api
- cloud
- jira-service-desk
- jira-service-desk-cloud
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Can you please advise how i can add a user as admin to the board that has been created. Currently only the person who initially created the board can configure it and add quick filters etc. I want so...
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Helpdesk, Our IT department will be implementing MFA to Office365 in the upcoming weeks and it will affect our email account tied to our Jira Service Desk Project. Do you have a known work aro...
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Currently, when a customer creates a ticket in our Service Desk, they must fill out company name, city, and state. Is there a way to have a unique identifier based on the user ID so I can...
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For JIRA, are there size requirements for attachments? We're including a lot of attachments to our tickets and I want to make sure that there isn't a cap - both individually, on the ticket overall, o...
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Dear all, We have more than 500 projects in our instance and we need to know which ones are active, Is there any way we can sort all projects by last update in Jira Cloud? Thank you very much to a...
- Question
- cloud
- jira-administration
- jira-cloud
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Can a customer portal be configured so that a confirmation screen pop-up before the issue is created
The user would like to be able to: fill out the fields on the customer portal click the 'Create'button have a confirmation screen (like the request view) showing the field values they selected, a...
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Hello community: I want to know if when move incident project jira service desk with have a ANS to Project jira software My Question is: Do you lose control of the AN...
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I have a group for agents but there is also a project role called "Service Desk Team". The same people that are in my agent group also have "service desk team" project roles for all of the projects o...
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I have configured an inbound email server with 2 mail handlers. It is working for the mail account where the inbox is being monitored within the IMAP folder. I have created a second mail handler wh...
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| June 20, 2025 12:16 PM PDT |