Community resources
Community resources
Jira Service Management
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Does anyone have success with managing atlassian servicedesk using Puppet? The https://forge.puppet.com/puppet/jira module seems only to support tarballs. Is atlassian servicedesk available as ...
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Hi Guys, I want design email template for our department now, but I have a one question. Email template is use this code now and it connect to project #set ($commentActionBody="#parse('tem...
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Hi everyone, I have just added Jira Service Desk free for 1-3 agents to our company Jira Core (We have just 2 people who will be working as support/agents.) When attempting to add second agent, I a...
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Hi community! With help of ScriptRunner I created custom filed(Text Field multi-line) that shows the user properties of the issue reporter import com.atlassian.crowd.embedded.api.User import com.a...
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Hello. I would like create such scheme. I have few persons in Service Desk Team. All work perfect, they receive notifications and etc. , but also I have few managers, who should only watch at case, w...
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Hello Team, im having a issue while im adding a workflow to project scheme. It’s a newly created project it has only 2 tickets and Please refer the screenshot that I’m attaching. anyone aware...
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The certificate on our Cent-OS Service Desk server expired recently and broke authentication to Active Directory. We ended up turning off the SSL option since we couldn't figure out how to get it upd...
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Hello, With a created report in JIRA Service Desk, is it then possible to add/edit the list of field columns that are visible when you drill-down to a specific week/day/month etc.? Attached is an i...
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É possível restaurar tickets excluídos?
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Hi there, I have our email channel defaulting to a request type of 'General Question'. While I can change the 'type' within the request itself, the queries still pull the default email type fo...
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Hi Team, Happy New Year!! We recently upgraded Jira to 8.4.3 version and Service desk to 4.4.3 version. With 4.4.3 version service desk tickets are not showing any fields except the details and sta...
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Hi there and happy New Year for everyone! :) Does anyone know if it possible to configure the Service Desk so that when the agent creates a ticket on behalf of the client, a notification letter will...
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Hello everybody, For beginning Happy New Year every one :) I work in a Agency and I manage the support team. We work with Jira Service Desk and Jira software. Our clients create an issue on the s...
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I have Deployed on-premises Jira Service Desk. I am not able to assign Project Roles to users and when a user/customer login to service desk to raise a request, there is no permission to attach a att...
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Hi there I have installed JIRA Core, Service Desk and Software. It have only just started to happen that when I try to search for any new add-on, it will give me the message "No apps matchin...
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We are trying to create a JSD where all of our customers can see all open tickets. This will reduce the load on our customer experience team from having to answer the same type of tickets over...
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Batching Email notification feature is turned on - but the Resolved email notifications are being sent before Created email notifications. Has anyone experienced this - and how did they fix? ...
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Bonjour, Je souhaite envoyer les notifications par l'adresse email interne et non jira@domain.atlassian.net Merci pour votre aide
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I have read the documentation HERE where it says to change the Project Sender email and this will set the reply address but this does not work. It will show in the from address correc...
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We have a fully-implemented service desk, with hundreds of tickets. We recently added a new SLA metric, but it's now showing that tickets that were created prior to that metric being implemented have...
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- cloud
- jira-service-desk
- jira-service-desk-cloud
- sla
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We recently upgraded to Service Desk 4.5.2 and want to use the new portal design mentioned here; https://confluence.atlassian.com/servicedesk/a-stylish-new-portal-for-jira-service-desk-server-an...
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The email address from which support desk emails come from jira@acme.atlassian.net. BUT, the admin who setup our system has his name as the common name. So, they come through as Bo...
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We have several products and I have a created a service desk project for each product. Some of my agents are limited to just specific projects. Can this be done. I have seen some articles but ...
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Hi I am trying to have an Automation Rule that every new request/problem would be auto-assign to a different user based on the Organization the customer is under with no luck Any suggestions?
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Hi, i got and active object that save the org name and the org id, and i needed to update on my AO the org name when some Service Desk user update the organisation name. It is there an...
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