Community resources
Community resources
Community resources
Jira Service Management
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Hello, We use our AD in order to manage customers. I would like to send an email with our signup form when an unknown customer send us a request. Best regards, Jean-Louis OLIVIERO jean-louis.oli...
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Hi there, I just wonder but couldn't find out any published documents about does SANS CIS items 1 and 2 covered by Insight - Asset and Discovery plugin? I just look forward to your responses. Than...
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Since last jira upate (from atlassian) we don't get e-mail notifications. Customers get mails, but our service desk users not. Is there a mail queue? Where we can debug ...
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Hi, Not at all happy with the new view, so we'd prefer to keep using the old view for our product. Would that option be available? Thanks.
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...aBG9W7ol4q&startDate=2019-07-31&endDate=2019-07-31&orgUnit=vJNI6blhosr&ouMode=DESCENDANTS&attributeCategoryOptions=PARAM_CATEGORY_OPT&skipPaging=true #2: https://clone.psi-m...
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Hi Everyone, We have been using Jira Service Desk for few months now. We just noticed that some people's emails are not displaying on the "People" project settings. I am an admin and my ema...
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Hello all, How to make all statuses in the workflow to use particular Transitions in the workflow as below ...... Thanks in advance, - Manikanta
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Hi everyone, I switched to JIRA in hopes that I can track more about my issues and the time spent on issues by my team, however I have not found that capability since I've been using it the last cou...
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Hi, we are using different products of JIRA. I try to customize the Service Desk Issue View different to the Issue View in Software. 1) E.g our Service Desk does not need ...
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Hello, I activated "language support" for German language and tried to change/edit the translations. But unfortunately I cannot save after changing. I get the following error message: "Error in Co...
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Hi The option Get Jira Mobile does not work see the error message below
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In a scenario of Jira Service Desk server and Jira Software Cloud, what benefits we can get from application link between both products? We have Jira Software Cloud because we started Cloud and it's...
342 views 0 0 Deleted user November 11, 2019 -
Hi, does anyone knows how could I add a link that make a skype call in jira customer notifications? I have seen is possible to add some links but I don't find the way to add a phone link using callt...
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How can I import user data in Jira service desk server form other CRM software ?
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Hi there, we have a lot of exciting announcements this month, specifically around Dark Mode. You don’t want to miss out! Dark Mode for Mobile App is here! A few weeks ago, we annou...
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For example if customer has paid 1 year of support. How can put restrictions that he can only contact agent for this specific one year ? Best regards,
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When a user replies to an email of a resolved issue, it automatically gives a 1 star customer satisfaction for that issue. How do we stop this? As the end user is unaware of the score they are...
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...So my question is how do go about this, do I need a public domain for registration? I was thinking of creating a VM and assigne it a local ip, but during registration it fails with that d...
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Hi. I am having an issue where a series of e-mails are being added as comments to an existing closed Issue instead of creating new issues. The Subjects of the e-mails are different, but the sender is...
993 views 6 0 Deleted user November 11, 2019 -
Hello, Is it possible to put estimation for Jira Service Desk tickets, like we have in the Jira issues? So you can put estimation how much time you need for that ticket. I searched the internet, but...
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Hi! I want to ask you if anyone is sending custom emails in transitions in Jira Service Desk using Script Runner post function. Our problem becomes when the customers receive the last...
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How to add more data to "view customer request" sheet which gets genrated once any enquiry is added?
I would like to know, how to add more data to the "view customer request" page in Jira service desk. Right now, it is limited with only few of the data and we would like to add more data to that pag...
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Hi! I am setting up a JSD request form and I have a field where the user will enter the e-mail address of an 'approver'. This approver is an external user and does not have a Jira account. I would l...
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I would like to add in an additional Status of 'Deferred' so that I can park particular requests under that Status. I can't see where I can do this - can you help please.
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- jira-service-desk
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In Service Desk Tickets, the Complexity field has four options - Hard, Medium, Easy, None. How can I change this to "Complex", "Medium" and "Low"?
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- jira-service-desk
Atlassian Community Events
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