A pop-up survey could appear while you're here --curious what it's for? Click here to learn more!
×Community resources
Community resources
Community resources
Jira Service Management
-
Hi I am trying to setup JIRA as service desk for our women welfare financial organization. I am planning to use Jira service desk for the IT, HR, Finance, Accounts etc teams and looking for the bes...
-
Hi all, I'm trying to create an automation in our LDAP and in order to do that I'm using a powershell script. I have found a couple of questions about this but everything i found is very old and re...
771 views 0 0 Deleted user March 22, 2020- Question
- jira-service-desk
-
Hi , Im wondering if any one can help.? Im simply trying to set a time to first response to be within my SLA support priorities and I am having trouble trying to figure out how to do this Th...
- Question
- cloud
- jira-service-desk
-
We are a planning to use Jira Service Desk to manage support for our SAAS product. I created a service desk widget and got script tag for the same to integrate it with my web app. Though I am unable ...
- Question
- atl-orange
- cloud
- jira-service-desk
-
Hi, I am trying to have Automation for JIRA add Request Participants but it keeps overwriting them. I have used 'Edit Fields', 'Request Participants', 'set value', in the text box ive tried 'Copy...
- Question
- cloud
- jira-service-desk
-
I need Asset management workflow
- Question
- cloud
- jira-service-desk
-
I would like to know how/if we can link slack channels to a specific Jira issue within a project. Developers like using Slack to communicate with operations and support colleagues. We wou...
-
...FeedField.getFormValue() if (getBehaviourContextId() == "x23") { getFieldById("project-field").setReadOnly(true) getFieldById("issuetype-field").setReadOnly(true) getFieldById("project-field").setHidden...
- Question
- jira-service-desk
- jira-software
- scriptrunner
- server
-
To make a long story short, we lost everything. All servers Jira was on. All servers Jira was backed up to. All servers the databases were on. All we have is the helpdesk email inbox w...
- Question
- jira-service-desk
-
We are trying to migrate from ServiceNow to JIRA Service Desk Application v4.6.0. When we try to import the organization and customer request type the imported values are got being brought...
-
With the transition to remote working we have a lot of users who need to make service desk requests. Is there a way to shorting the time interval for when Service Desk polls for new tickets?&nb...
- Question
- jira-service-desk
-
I have a standard JIRA setup in the cloud, standard in that i havent made any changes to it. I want to add a request using the API which i am able to do. I now want to set the priority but i cant do ...
- Question
- api
- cloud
- jira-service-desk
- priority
-
Hello! Sorry if this has been asked before, googleing this only returns replybuttons/approve-button (the built-in feature) and things like "press here to reply"-buttons and so forth so its hard to f...
-
Hello Folks, I am trying to add more than one URLs to the Custom URL field in Jira Service Desk? Like I am trying to add Two or three URLs to the Custom field - depending upon requirement. Customer...
-
I've been trying to setup our next-gen Service Desk so that the priority is automatically assigned based upon impact and urgency. I've attempted to create a workflow to reflect this, but the instruct...
- Question
- cloud
- jira-service-desk
-
In the How to it says: "Statuses can be shared between workflows. Deleting a status in the workflow editor only removes the status from the workflow you're currently editing." I accidentally create...
- Question
- cloud
- jira-service-desk
- status
-
Hi All, I'm trying to build a process for Subject access requests and part of this is a 30 days SLA starting from the moment we receive the SAR request. Because we can receive these a couple of day...
- Question
- cloud
- jira-service-desk
-
I have cloned an issue after which I become the reporter of the issue - this fine and as expected. However I do not receive any emails when I add a comment to the ticket. I am sele...
-
From the help desk the labels associated with the issue are on the right. Is it possible to display these labels on the issue view from the portal? I've tried adjusting the issue view from the proje...
- Question
- cloud
- customer-portal
- jira-service-desk
- label
-
Could you please tell me without the addon, by default what is sorting order? How it is defined it for all the status in my requests? I couldn't find any documentation for this. IThanks
-
I have my GSuite synching with service Desk (Cloud), but when they hit my portal to submit a ticket they have to create a JIRA account. Is there any way to let them log in with the GSuite Account in...
- Question
- cloud
- jira-service-desk
-
https://confluence.atlassian.com/servicedesk/a-stylish-new-portal-for-jira-service-desk-server-and-data-center-customers-963663645.html#AstylishnewportalforJiraServiceDeskServerandDataCentercustomers...
-
Hi, is it possible to modify the description of the field. We would like to change the description to suggest they use their school email address.
- Question
-
Hello, I am trying to create a Alert User for an automation rule within a Next-gen project. You can mention a user or team. My question is how do you mention a team? ...
- Question
- cloud
- jira-service-desk
-
Hi Atlassian Community, Alyssa here from the Product Marketing team at Atlassian writing to you with the latest from our most recent release, Jira Service Desk Server and Data Center 4.8 (full...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 21 | |
| 18 | |
| 5 | |
| 5 | |
| 3 | |
| 3 |
| Subject | Author | Posted |
|---|---|---|
| June 2, 2026 11:21 PM PDT | ||
| February 10, 2025 5:31 AM PST | ||
| February 5, 2025 2:08 AM PST | ||
| January 24, 2025 4:31 AM PST | ||
| January 24, 2025 1:44 AM PST |