Community resources
Community resources
Community resources
Jira Service Management
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Hi, We are moving our Jira ServiceDesk from Cloud to Jira ServiceDesk 3.12 on-premise. We are not able to link to our cloud confluence knowledge base, the link is not available to s...
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Hi, My team and I want to generate quarterly reports. Can we use "startOfQuarter" instead of using 2019/01/01 - 2019/03/31? Thanks
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How do I remove a Customer from Service Desk? I no longer see any way to either de-activate or delete a Customer. We were previously able to delete.
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We are using O365 as our email integration and have Jira Service Desk configured to raise tickets based upon incoming emails to a specific mailbox. We are using our own custom domain and we use...
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all plain and html tickets created in jira cloud service from email do not contain any line feeds and end up one huge mess when sent from outlook. other system emails received to jira come though ve...
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I would like to setup some dashboard/wallboard that displays the real time status of Jira Service Desk cases. Every product I have seen has some delay like 15 mins, but I would like to show the statu...
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Hi, I am new to JIRA Service Desk and have been doing a lot of research into the Atlassian documentation and community responses. I have about 40 Request Types - 10 are internal only, 20...
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I have two projects, one in JIRA SD and the other in JIRA sw. Given two issues, one in each project, linked by a Cloned by link, I'd like to synchronize their comments, meaning when a comment is...
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My company has one service desk that is used for all kinds of requests from custom reports to ordering computers to fixing bugs. The requests all come from email into one issue type, IT HELP.&n...
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Hello. How can I get ticket changed to status IN WORK from DONE when client's new comment received (automatically)? Example situation: ticket has been done, but user answers that the ticket not don...
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Hello. Why the system does not insert the name and surname of the user? Users have this data when they send a request by email.
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Hello. I am new to Jira and testing the system. When the client responded, I found an extra empty block (I am attaching a screenshot) and excessive quoting. What could it be? And how I can resolve it...
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I am using the Service Desk API https://docs.atlassian.com/jira-servicedesk/REST/3.6.2/ where I first create a customer https://docs.atlassian.com/jira-servicedesk/REST/3.6.2/#serviced...
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LM approval is showing "Approved automatically" can someone please assist why its not waiting and getting approved automatically
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Is it possible to place Jira Service Desk Widget inside a particular parent element on page? I am struggling to make the button to show up as part of a specific div in our site. I have seen suggestio...
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What is the documentation issue type used for? Is it a default.
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I have a user who, when they are set as the assignee is not receiving notifications. I ran notification helper for both Issue Assigned and Issue Updated. They both say this user is not the current as...
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There are only a few there and some are names and some are email addresses. I would like them to all be there and all be names.
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I have a problem with my Request Types in JIRA. Due Date is an optional field in my Default Field Configuration, but it appears as required for one request type ("General Assistance") and not the oth...
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Using the new issue view in Jira Service Desk, I do not see a way to approve a request. I have to revert to the old view every time in order to approve.
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Hi, when I enter to the issues and filters section, I can see clearly the list of organizations: However, when I export this information to a CSV report (Export Excel CSV (current fields...
- Question
- cloud
- csv
- jira-service-desk
- jira-service-desk-cloud
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Is there a way to block a request from being created in Jira Service Desk based on the subject? We have requests coming in via an automated service, in order to allow them to create a ticket I...
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I updated my workflow in production server by importing a new workflow from test server. Both old and new workflow has approval status. After importing, some tickets that are in waiting for approva...
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We're working through setting up multiple Service Desk projects for different departments in the organization. I've found instructions on permissions required to move issues between projects (Create ...
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Hello Jira community, I have migrated our Jira Service-Desk database from a much older installation, into the new Jira Service Desk 4.4.2, everything seemed to work fine after a few tweaks. &n...
Atlassian Community Events
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| June 20, 2025 12:16 PM PDT | ||
| June 18, 2025 4:57 PM PDT |