Community resources
Community resources
Jira Service Management
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Situation: Customer creates incident. ServiceDesk Supporter analysis show that this a bug or CR which needs a deployment. SD supporter also needs to get an approval from the customer because the cha...
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Hi everybody! We have some problems with Jira Service Desk plugin. As an example: 1. We've download latest JIRA docker image(8.5.1) 2. We've configured it as "install all for me" 3. We've downloa...
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Hello, I have a workflow I am trying to implement which has two stages of approval. In the first stage, the user will choose a user to accept the request, and an email should be se...
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When I create a new ticket(bug) and I define the customer, the customer does not recieve any email. The customer is in no way informed. What do I do wrong? We defined organizations and subsequently ...
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HI there I am running Jira Service Desk cloud and I would like to avoid my users having to sign up to Jira to submit a ticket. We are using Azure and have some other 3rd party apps integrated ...
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When I go to rise a requests and then on my requests I get broken link (Unable to connect). Its on Jira Server, I also have problem on broken avatars and issue type images. All this happened after ...
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My company uses servicedesk and our clients use portal accordingly. Whenever i have to login to portal with client credentials to show smth and/or to teach how to use it, i can not access to my servi...
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When an issue sent via email to Jira Service Desk email, is there any way we can configure to automatically assign a component based on a keyword (in email Subject or body) or an agent?
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I want to change my site name from RL****.atlassian.com to F***.atlassian.com Is it possible or must I re create a new account
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Hi Team, Need help with the Jira Service Desk SLA configuration. Time to Response - 9 am to 12 pm (The tickets will respond in between 9 am to 12 pm which is created from 9 am) Time to Response - ...
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I want to change my atlassian URL as there is a spelling mistake. Please suggest a way forward.
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I installed an SSL Cert on my Jira Service Desk server. Now, I cannot access it at all. Not over port 8080, 443 or 8443.
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Hi, We are in the process of adding two more Service desk projects to our JIRA instance and I want to know how to send different email templates\information based on the project. I have looked at t...
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...sers on our network, but users in other companies that are on seperate networks can't access the portal. Question Without putting Jira Service Desk on the internet for general public to access this s...
- Question
- jira-server
- jira-service-desk
- server
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In Asset Tracker, I have my list of assets. When I create a new issue in Service Desk and scroll down to assign the ticket to an asset, not all of my assets are listed. Where did they go?
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HI I am new to Jira and I am creating a couple of forms. On my form I a have different people that would need to sign off on it, before getting final approval how would I set that up and would ...
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Hello Atlassian Community! Question context: I have a Jira Service Desk project that is going to be tested by a client soon. My task is to send email notifications to the client with email SUBJECT ...
1,089 views 3 0 Deleted user December 10, 2019 -
Can't seem to find an answer that works. Scenario: Have an instance of jira with ~300 users and has been used internally in the past. We Are working with a partner now who I need to have access to o...
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Hi, community. I need help creating a script for the Script Runner Field which will get data from reporter user properties. This is what I could do but it gives me an error, I would be gratefu...
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Hello, We currently are using AssetExplorer for Asset Mgmt. Can Jira Service Desk integrate with AssetExplorer? Thanks.
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In our customer portal, we have suggested articles for users to read. At the bottom of all the article pages is a link that reads: "Need to raise a request? Contact us." Clicking on that link t...
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Hello all, I would like to run a report on all of my customers (Purpose: Send E-Mail notifications to customers or groups). My first idea was to go via the Service Desk User role in JSD Admin...
- Question
- jira
- jira-server
- jira-service-desk
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Watchers → The value is invalid. When attempting to bulk upload with CSV, I cannot add watchers automatically, it says the value is invalid. On this https://confluence.atlassian.com/adminjirase...
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We want to let the Customer validate the ticket but we are unable to display an action button on the Customer portal to validate the ticket
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I have an issue after the lasts updates of Jira core and SD JIRA Service Desk 4.5.0 Jira Software 8.5.0 This is about the issue's creation from client's mail 1 - As client, creating...
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