I was just looking to see how I add a custom email address... but then got reading about the database cleaner function.
https://support.atlassian.com/jira-service-desk-cloud/docs/how-does-jira-service-desk-process-email-requests/
Does this mean that the emails that come into the help desk are deleted after 45 days (unless changed)? I would hope to keep tickets indefinitely.
Also - can a one tell me if push notifications work? Not sure if it’s a feature but I don’t get an alert on new ticket (iOS).
lastly - is it possible to have a custom email per project (ie different customer sites) or is there some way to filter incoming emails into projects?
Cheers in advance!
