how could i access complete audit logs for my service desk account via the api

[rachel shtark]

these logs include any events such as, login, account changes, changes in projects, or issues.  Additionally I saw that I could access the changelog of all issues but what permissions would i need to see private issues as well

[Earl McCutcheon]

Hello @rachel shtark ,

Details on audit logging and the API endpoints for the logging can be seen in the following Articles for a referance point:

• Audit logging
• Get an audit log of events: GET /admin/v1/orgs/{orgId}/events
• Servie Desk Platform API

However accessing an issues history items via expanding changelog is going to be a different endpoint on the Jira Platform API rather than the service desk api directly detailed here:

• GET /rest/api/3/issue/{issueIdOrKey}/changelog

And as permissions go on accessing data through the API the data that you can get on the API will be the same as what you are able to see on the application front end as a licensed logged in user (i.e. Service Desk Agents or Internal Jira users).  So for looking a the changelog  if you can see an issue in the front end, you can see the history so this would only require that the user has the "Browse Project" permission in Jira.

However if the user is a service desk customer, they do not actually see the issue at all as they are only granted partial access to the issues content via the request that sits in front of Jira through a customer portal.

Regards,
Earl