Community resources
Community resources
Community resources
Jira Service Management
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Hello, i have a Problem regarding the Jira Automation, where i can't seem to delete multiple (or singluar for that matter) Requests at once. I have set up a Automation in Confluence to create Tickets...
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Hello, i have a Problem regarding the Jira Automation, where i can't seem to delete multiple (or singluar for that matter) Requests at once. I have set up a Automation in Confluence to create Tickets...
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Hello community, I wanted to reach out to get some insights and possibly find a solution for a scenario we've encountered. Use Case 1: When a user submits a JSM request via the portal, they typic...
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In an effort to cut down time dealing with issues the end user could troubleshoot and possibly resolve themselves, I was wondering if it was possible to incorporate auto-replies with AI. An example u...
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Hi Team, In our neustarjsmuat instance, outgoing email notifications are enabled. I am receiving all the notifications when ever the issue is undergoing some changes. But still, some of the users a...
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As recently as late last week I was able to see the content of forms after they were submitted. When I logged on this morning we had a new submission, but when I click "view request in portal" all I ...
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I have an automation set up to create a new approval, but I received an error. Please see the attached image for your reference.
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When I raise one issue in my product support it will generate support id to my mail. I need to add that support id in the place of Jira key place is it possible or is there any other option
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Hi, Community! Effective incident management is crucial for minimizing downtime and ensuring quick resolution. Automating incident communications in Slack and Microsoft Teams can significantly stre...
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Hi Team, I work with Future Ticketing as a Support Desk Manager, and I'm looking to improve a specific area of the support desk. To clarify, we have two types of responses we can add to a ticket: ...
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Hello - My sprint burndown chat is displaying incorrect. The X axis is displaying story points in decimal numbers the trend line is not displaying. I have validated that my sprint start and ends are ...
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On my dashboard I want to create a pie chart which is grouped by the field "Organisation". But I can't find "Organisation" in the drop down menu under Statistic Type. How can I add "Org...
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Hi! I have two different request types with the same issue type. I want screen 1 to appear when I close one type of request, and screen 2 to appear when I close the other type. Moreover, I...
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Hi everyone, I'm experiencing an issue with the approval process in Jira Service Management (Cloud version). We have two approvers for a ticket. One approver has successfully approve...
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Hi! Is there a way to track and create reports on when exactly (what time date) ticket moved to a different status and t o which one? Looking for a free option, maybe with the help of ...
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Hi all Along the Atlassian Jira KB (see below) it is possible to prevent customers from adding comments to closed tickets, while a new ticket would be opened instead. Unfortunatly the creation of a...
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Hi, Customers can see other customer's request which poses a security/information issue. People sending IT requests are able to see HR requests if they edit the number of the issue in a link, for ex...
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Hello, I want to have ability to filter values in Linked Fields in Jira Service Management Forms. So, I've created a suggestion ticket [JSDCLOUD-15414] ability t...
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Hello there. I am considering replacing my existing ticket system with Jira. One feature I appreciate currently is that when I move emails to a specific subfolder of my Exchange inbox, we automati...
162 views 0 0 Deleted user November 25, 2024 -
Hi, I have a report that I change the dates in each week to be relevant. Last week this report would not update. I would go in and change the date ranges as normal, but when clicking the "update" but...
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Hello, I want to have ability to filter values in Linked Fields in Jira Service Management Forms. So, I've created a suggestion ticket [JSDCLOUD-15414] ability to Filter Values ...
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Dear, We use the Jira Cloud for Outlook plugin. These pluging is only usable for agents (Licensed users). Is there an option to use the plugin or another plugin for portal users (unlicensed users) a...
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Buenos días Necesito sacar un filtro con las incidencias resueltas en menos de 5 minutos como se haría la consulta Gracias
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In screenshot below I can see Due date time as 11/28/2024, 11:30 pm. Which column I should sue to see this in my Search filter
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Dear all, I want to match for example https://xxx/abc-xxx,https://xxx/abc-xxx in the URL custom field. I write this.*?(CSS-\d+).*?(CSS-\d+).* and it can return 2 groups in https://regex101.com...
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