Community resources
Community resources
Community resources
Jira Service Management
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We require our team members to log some form of time on an issue prior to closure, and to help with that we have added 'log work' to the close screen. For the last 2 years that's always auto-expanded...
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Hi I’ve noticed that when users search for Knowledge Base (KB) articles using the Help Center search bar, they can see a large number of results from Confluence. However, when interacting wi...
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I want to set Norwegian as the default language for my team-managed project. Since my customers primarily communicates in Norwegian, it would be more efficient and user-friendly to have all f...
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...equest URL. Any consequential messages are added to the request as a public comment. ☼ It's really useful, as you can imagine... I can receive a chat, create an issue, and respond to that as w...
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Hi community! I need Your help with Organization in JSM. In Organization i have some fields (Project - Directory - Organization - open org): Field 1 - Text Field 2 - Text Field 3 - link Field 4 ...
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I am trying to have custom fields appear in the Issue View, but the fields are not showing in the right hand side of the page to select. If I look at the Form layout, they are showing within the for...
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Hi, I'm trying to delete a request type. But I can't see a More (three dots button) for the option. Where is it? It is a Team Managed project. Thanks!!
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We currently have an extensive usage Dynamic Form (plugin from deviniti) Thinking to move to the Cloud we are wondering what are the capabilty of the new feature in JSM Cloud "Forms" Do we have some...
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Goodday In our Jira Service Management, we add internal notes. However, we have noticed that a customer can also see these internal notes. Could you assist us with this issue as soon as po...
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Hi everyone, I have tried exporting the forms via jql but unfortunately I can only grab the custom fields that's on the form and not the body and the rest of the form itself. Is there a way to be ab...
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We have been using OpsGenie - VERY sneakily Atlassian have snuck in a delete of the OpsGenie instance while trying to make a different modification to Jira Service desk (by another team. At the mome...
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Dear Community! We are relatively new to Jira, but made a huge progress thanks to the helpful community. However, we are stuck with a problem, that might cause long-term issues. I have read many a...
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I have this kind of automation that comes by email, I want to do it better somehow, it would be desirable for something like a summary or task description to be displayed there, how can I do this?
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Hello, we are working on a different project ( different departments), we need some of our users as agents in some project and as costumers in others, we want to give a customer in a project to have...
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Hi, I can currently login to my atlassian account via Google, but I want to login with a password, which I do not have/know and cannot reset. I've been away at my current company for 6 months, whic...
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Hi there, please help us solve the following problem. We set JIRA Automation rule as follows,it works in 'Team management Projects', but not in ’Enterprise management Projects’. Automation ...
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Hi, I'm having a problem with very occasional external customers emailing in and a ticket not being created for them, causing us to miss things that are time sensitive. 1. The most recent case I've...
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Hi, ¿is possible to get data from an endpoint using the method GET of the webhook on virtual agent? ¿is posible to receive data on chat of virtual agent?
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I have four teams in Operations. Alphas, Betas, Deltas and Gammas. Each team has a sync with the same JSM project. e.g. Alphas sync with Project 1, Betas sync with Project 1, Deltas sync...
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I have a Schema that contains all of our IT Assets. I also have schemas for our Antivirus environment. I have the reference working where I can select the asset name to link the two schem...
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I have Request Forms associated with Request Types that are visible on the Customer portal. I want these same forms to display when my internal users click the "create" button in JIRA when they selec...
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How can i create a major incident using JSM. I have only used Opsgenie before but it lacks the ability of creating automation when a incident is created.
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TL;DRs are in BOLD. Background: My organization's internal customers are accustomed to (and largely prefer) working out of email rather than navigating to ticketing portals. We have both JSM & ...
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Hello, I'm an admin for our team. Our team (roughly 30 of us) are currently using a JSM project (from a template) to work high level escalations. Jira is relatively new to us, and we have been...
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Hello. Appreciate all the incoming help! I am creating a rule in JSM Automation for our approval workflow. I would like to automate a comment that a request has been approved after it has be...
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