Don't receive slack alert when P1 being opened

[Chen Mendel]

Hi,
When we get P1 alerts on Opsgenie, we expect to see slack alerts to a channel, like we get on P2/P3.
When P1 being triggered, we have a route policy to route the alert to our escalation and the on calls are getting alerts to their phones but nothing on Slack.
When P2/P3 is being created/updated we get Slack notifications. Only on P1 we don't.

What can be the issue?

[Eugenio Onofre]

Hi @Chen Mendel

Welcome to the Atlassian Community.
I would suggest checking:

1. Is the team that gets the alert the one that has the Slack integration configured?
2. Check if the Slack integration has any conditional for the alerts
3. Check if the escalation path is not skipping it

If you want to provide a screenshot of your integration (please hide the api key) and the escalation, we may be able to assist you better.

[Chen Mendel]

Hi! thanks for answering.
On P2/P3 we get alert to Slack because the Responders is the team and not the escalation.
On P1 we have routing rule that assign our escalation to Responders.
Also, I saw that someone configured Alert Policy which assign the escalation as the Responders on P1. Can we delete the Alert Policy if we have routing rule?

[Eugenio Onofre]

Sure you can!