Deciphering Error Hash & Trace

[Joe van Teylingen]

We are on a free subscription and got this error. Is there a way to decipher this error or am I SOL?

Hash 1U1XZQC
Trace 96ace22ae04d49a08e6149b3b34334f2

[Marc - Devoteam]

Hi @Joe van Teylingen 

As you are on a Free tier instance, you might be affected by current ongoing maintenance.

https://jira-software.status.atlassian.com/

This should take 2 to 4 hours on an instance.

[Trudy Claspill]

Hello @Joe van Teylingen 

To directly answer your question there is no publicly available documentation for deciphering Hash and Trace codes when an error occurs. Those codes are useful only to Atlassian Support team members. I believe that they may be used as tags within log files, and when provided to Atlassian it helps them zero in on entries in the logs that were made at the time the error was encountered.

[Joseph Chung Yin]

@Joe van Teylingen 

Welcome to the community.  I agreed with @Marc - Devoteam statement.  You can check the following page on obtaining the real time status of any Atlassian products -

https://status.atlassian.com/

Hope this also helps.

Best, Joseph Chung Yin