Your Jira subscription has been canceled

[Binita]

Users got an email that says subscription was canceled and jira is deactivated. This is a free account but asking to add a credit card details. Is this a bug or do I actually need to add a payment details for a free account ?

[Sushant Verma · Accepted solution]

Hi @Binita 

Welcome to the Community!

On the Cloud Free plan, the user limit is 10 users for Confluence and Jira Software, and 3 users for Jira Service Management.

You do not need to provide a credit card. If the user count exceeds 3 for Jira Service Management, please reach out to our customer advocates at support.atlassian.com/contact and they will assist you with your request.

Regards,
Sushant Verma

[Binita]

https://support.atlassian.com/requests/CA-3505526/ Raised and Resolved the issue.