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Jira Service Management
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Hi, everyone! I've got access to the recently installed Jira SD and I found very strange behavior. All icons and pictures are shown fine, except the avatars of request types. All avatars are vi...
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Hello, I am a RegTech company employee from Poland. We are trying to configure Jira Service Desk. I am looking for solution about e-mail configuration. I found and use this tutorial: ...
592 views 3 0 Deleted user June 16, 2020- Question
- cloud
- jira-service-desk
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This is a big audit problem for us. After an issue has been closed, you can still make edits to the issue.
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Hello, I've been using Built-in script "Custom Email" for scriptrunner. Command I've used: if (lastComment) out << "New Comment:" << lastComment %> And it sends out all comments ...
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Hi, Looking at the documentation regarding manual triggering of automation rules in a service desk project, it seems the docs are in regard to the 'new' automation tools (former plugin). https://su...
501 views 1 0 Deleted user June 16, 2020 -
When the links of service desk are shared on the Linkedin, a bad CSFR error is show in the description of title. We want to be able to customize the link preview on linkedin of the service desk pa...
- Question
- cloud
- jira-service-desk
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Add only the organization that customer is involved automatically When a service desk agent creates a ticket, the organization/s are not automatically added. I tried with this: https://scrip...
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Hi, When a client sends an email to our support team and also to another person in cc, this person is not being added as a Participant on the issue.
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I want to update a customer details like display name and email i can change the display name but not email from Jira Service Desk. But i want to know do we have any API call to update the customer d...
- Question
- cloud
- jira-service-desk
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This is the log I get: I think it has to do with the first line in the log, but I am unsure how to really read this... Technical details Log's referral number: 0def271f-55e6-4d18-9767...
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I am looking for a way to get my service desk updates as rss feed in my thunderbird rss client or other rss reader applications. Is this possible? If yes then how to achieve this ?
- Question
- cloud
- jira-service-desk
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I have customers that were added to multiple projects accidentally. I am trying to delete them, but not sure how to do it. I have read some reply's to others with the same question and th...
- Question
- cloud
- jira-service-desk
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Hey guys, I've noticed that there is a bug when you're writing JQL queries. See screenshot below. Is this a JIRA issue or something on my end? Seems to get stuck after you save a query. See...
- Question
- cloud
- jira-service-desk
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Hi Guys, I have been trying on and off for several weeks now and am unable to get an Office 365 email connection to work with Atlassian Cloud. I have logged in and confirmed the O365 email user wor...
- Question
- cloud
- jira-service-desk
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Hi I am trying to import assets into Insight using there API. I have worked out how to view objects but I'm a little lost on how to add new objects. I can't work out how to attach the JSON ...
- Question
- api
- cloud
- insight
- jira-service-desk
- json
- +2 more tags...
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Hi Team, We are on Jira v7.13.13 and JIRA Service Desk Application v3.16.13. Used below document to enable OpsGenie and JSD integration. https://docs.opsgenie.com/docs/jiraservicedesk-integra...
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Reinstalled JSD, not seeing project settings or able to start a new project with the IT Service Desk
I am currently running 8.9 of JIRA Server. I installed Service Desk from the applications menu using the "Try Jira Service Desk Today" link on the sidebar. I had JSD installed previously and...
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I might be missing something simple, and my searching may have also let me down if this has been asked before, but I'm having a really "interesting" time with attachments in Jira Service Desk. The i...
- Question
- attachment
- cloud
- jira-service-desk
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I don't seem to have the option in jira service desk to change the layout of the new issue view. I know where to look for this in jira core, but I don't see the same option in Jira Service D...
- Question
- cloud
- jira-service-desk
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Hello, Relative newbie here to Jira with an on-prem instance. I wanted to create a custom field using the Multiple User Picker type to create a list of approvers for a request type associated ...
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I was trying to set a work flow from Todo to in progress waiting and done. I have some how messed up the entire scheme can cant go back!
- Question
- cloud
- jira-service-desk
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Good afternoon, We have a service desk shared across multiple organizations. While there are some instances where we would like tickets to be able to be shared between them, that is not always the c...
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Hello, we have 3 severity levels (HIGH, MEDIUM, LOW) for our Service Desk and each has their own SLAs. In addition, we created a separate field which saves the initial severity. If we decrease the ...
- Question
- cloud
- jira-service-desk
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we are using JSD in the cloud. Is it possible to front end the atlassian url with a corporate one like: support.<companyname>.com? We would need the IP address for the instanc...
- Question
- cloud
- jira-service-desk
- proxy
- url
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Hi, I wanted to ask a question about Jira Service Desk Service SLA Agreements. In the current project we have 5 different SLAs defined, but in the tasks sometimes some appear and other times not, i...
- Question
- cloud
- jira-service-desk
- sla
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