Jira Service Management

Hello, Faced with the next problem Jira admin created a task in SD portal with the Issue Type which is not related to SD project. After task has been working by SD team and changed status on Pendi...

• Question
• cloud
• jira-service-desk

Hi Community users! We are doing further research on the topic of product & UI changes and we’re looking for existing Jira Cloud users to take part in an upcoming customer research study arou...

• Question
• jira-service-desk
• cloud
• jira
• jira-cloud
• jira-core
• +1 more tag...

Hi Community, seeking for your help or recommendations. We are going to implement Jira SD for business customers "single window", where our internal customers can create all kinds of tickets: change...

• Question
• cloud
• jira-service-desk

Hi, I would like either to: - change the labels associated with the stars: "Very poor, Poor, Average, Good, Very good" - change the translation of these labels. Thank you in advance.

• Question
• cloud
• jira-service-desk

Hello, i see in JSD 3.16 there is a way to customize the HTML mails. I tried this and managed to customize the emails.  But it doesnt seem to apply to the email that is sent out when a user i...

• Question
• jira-service-desk
• jira-service-desk-server
• notification
• server

Hi, my POC and Prod JSD email template are different... POC and Prod JSD version both are 4.5.1 This is POC mentions mail, seems like old version mail template: This is Prod mentions mail temp...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi ! I clicked on the status by mistake and my ticket is indicated as "In progress". I would like to return to "Open" status. Thank you in advance for your help !

• Question
• cloud
• jira-service-desk

I created automation for issues when created. If I create an issue manually the automation is triggered.  If I create it through the Customer portal it does not trigger automation. Our issues cr...

• Question
• cloud
• jira-service-desk

Hi I just moved from cloud to server, and I can not create issues in the Service Desk portal. I can create it from the admin in the same project filling only the issue title. It is working fine in ...

• Question
• jira-server
• jira-service-desk

In the old ticket view we had the ability to search for or create KA's in the Knowledge Base. See attached screenshot. The new ticket view no longer has this section. Is there a way to add it back t...

• Question
• cloud
• jira-service-desk

We had Jira Service Desk license since 2016 but we haven't used this product at all. We really want to test this product but so far no luck on any admin option. Any help will be really appreciated. ...

• Question
• jira-service-desk

I have multiple projects and several of them use a custom field called "Assignment Group".  As you may have figured out/guessed, this is used to assign Service Desk tickets to the different Oper...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Estoy administrando un servidor de correos -  me he topado con un problema en un día las solicitudes se duplicaron hasta 30 veces, creando   el ticket en dichas ocasiones,  Quier...

• Question
• cloud
• jira-service-desk

Our customers most often use the email interface for ticket creation. How can they indicate a major, critical or blocker via the email interface?  I tried to send an email with outlook high p...

• Question
• cloud
• jira-service-desk

I personalize my help center as well as the issue types and descriptions and these are displayed correctly in the help portal only if I am in an administrator profile, when a client enters he sees th...

• Question
• cloud
• jira-service-desk

I created 3 different support queues that will be managed by 3 different agents.  Queue A Queue B Queue C Under the Customers tab I created a list of Organizations, each with a list of cor...

• Question
• cloud
• jira-service-desk
• queue

I have a user that tried to submit a Service Desk ticket via email, but it did not go through. The message shows up in the mail log as "failed" with the message "You do not have access to this Servic...

• Question
• cloud
• jira-service-desk

Our organization uses JIRA software and I am evaluting use of Jira Service Desk for our group. I installed an evaluation license for JIRA Service Desk Server on my local machine.  I was at the ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

G'day Atlassian community! My name is Abhinaya Sinha and I'm a product manager for Jira. I'm pleased to announce that we have launched MANAGE_SPRINTS permission for next-gen JSD projects. As you ...

• Article
• cloud
• jira-service-desk
• jira-service-desk-cloud
• next-gen

That install is end fine but all service desk plugins in software management grey..   how i can enable service desk after install

• Question
• jira-service-desk

I can't find how to configure subtasks navigation plugin

• Question
• jira-service-desk
• jira-service-desk-server
• server

When a BUG is reported in Jira service desk,how do we route automatically that BUG to Jira Software?  

• Question
• cloud
• jira-service-desk

Hello! I've implemented the approval feature in our Jira Service Desk. There is one annoying thing with the approval stage. The user who receives the approval buttons in their mail, have to log in...

• Question
• jira-service-desk

Often there are more organizaitons involved in one single ticket. As the ticket is send only by one of those organizations, it´s important for us to refer the ticket to another organization that is i...

• Question
• cloud
• jira-service-desk

Hello everyone,   Is it possible to hide a transition on a next-gen project?   Thanks :)

• Question
• cloud
• jira-service-desk