Community resources
Community resources
Community resources
Jira Service Management
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Hi Support, I have added confluence knowledge base to servicedesk, but when I am trying to search some articles from that space it is not working. I saw a video when you search for smth you recei...
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Hi, On JIRA service desk cloud, we struggle with email notification settings. On a classic service desk project, all users are added, with the same role (service desk team). Some...
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The new Jira Service Desk Next-Gen project type comes as the simplified solution for easy to start and use for your help desks, without needing a Jira administrator. One of the differences in compa...
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Hello, Is it possibile to export cloud backup of a single project? When I download the xml + images zip I have no option to choose which project to backup, and the xml downloaded has different proje...
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Is there a way to combine several requests into a single request? I don't want to close them because they either involve several people or are the same request with more info.
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When I tried to create the Service Desk Widget, the following error message appeared: Any help will be appreciated.
- Question
- cloud
- jira-service-desk
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Hello All. I'm new to Jira SD and busy setting up projects for Incident, Request and Change Management in Next Gen. We will not be using emails to generate requests so I wish to disable the Issue T...
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around 20 emails a day from people that don't actually need to create a ticket. A few of them are from our internal system. I want to know if I can drop all requests that come from someemail@example....
- Question
- cloud
- jira-service-desk
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Hi all, I'm new on Jira. I'm setting up some Service Desk Rules. I need to write these rules: 1- Link a new created issue with other existing issues if some fields are similar. 2- Assign an issue ...
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Hi all We run a JIRA Service Desk 4.4.1 (Server) with Jira Software 8.4.2 (Server) on a Windows Server 2016 and an Windows Server 2016 PostgreSQL-Server. As per requirement we need to make one of o...
- Question
- jira-service-desk
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Olá, Estamos testando a ferramenta e percebemos quando abrimos um chamado, percebemos que o cliente que está dentro de uma organização, consegue em 'solicitações->todas' no portal de atendimento,...
- Question
- cloud
- jira-service-desk
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Hi, I would like to give different access to my agent. I have two groups of agent. I created an Security Issue Scheme and in this scheme i created two levels of security...
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Since some days, email sent from customer (only one as far I know) did not create support ticket automatically. SMTP communication has been tested, messages sent from customer to others are arriving...
- Question
- cloud
- jira-service-desk
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Hi, I would like to check if JIRA service desk(Server/Cloud) is HIPAA compliant and can it store PHI data. Thanks, Sandhya 9656104805
- Question
- cloud
- jira-service-desk
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I am just curious how they came up with the name Grizz Frix?
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Hi, We are new to Jira Service Desk (Server) and configuring the Portal. While testing, we used the Option, Anyone can email the service desk or raise a request in the portal to raise a Ticket in...
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Hi, I'm looking for a way to auto-resolve tickets if I haven't heard from a user/customer in 3 days. Hoping this is possible, but I'd like to set it up this way: Last comment exceeds 3 days/72 ho...
- Question
- automation
- cloud
- jira-service-desk
- resolve
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In Jira Service Desk, how do I set what type of issues get assigned to incoming email? Right now incoming email is getting VPN which is wrong:
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I am using both Jira Software and Jira Service Desk with same URL. I want to show some JIRA Software issues to the customers.. Is it possible in Jira.. Even a plugin supports this feature also help...
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Hi, I would like to write a JQL request to find all the tickets with a specific name. By name, I mean the following field : How can I find the name of this field in my JQL reque...
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
- jql
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Hello Team, we need to auto create the subtask based on check list filed value selection Ex:- Create Issue Select checklist value A,B Need to create two subtask A,B Please provide your suggestio...
- Question
- cloud
- jira-service-desk
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Hello, I am trying to find what permissions are required to enable 'bulk change' in one particular project. This is regarding the latest version of Jira. Any help is appreciated, Thanks, Michael
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I have connected a custom email account to be able to receive email requests. I don't want to use the default email address. The problem I have happens if the user sends an email to my custo...
- Question
- cloud
- jira-service-desk
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Hello, is it possible to create reports that show the issues and also displays the fields and values in csv format? The graph reports is not what I need. we have new users and exiti...
- Question
- cloud
- jira-service-desk
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Hi， team Our team has already have a 500 people license with jirasoftware. And we want to use jira service desk now. Should we need to buy another 500 people license to collocation with jira...
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