Community resources
Community resources
Community resources
Jira Service Management
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I have a ticket in service desk that has been submitted without an approver. The service desk agent determines that an approval is needed and manually adds the approver. Is there a way to send an ema...
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Hello, I've noticed on my test instance that if a user has application access to JSD and has not been added as an agent to a project and the project has open access the user can log on and e...
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As of now as soon as a ticket is created it notifes me in opsgenie but what i want is that one a ticket is set to In Progress and has a Jira priority of Sev 1 it should then send the notification to ...
- Question
- opsgenie
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I am trying to get Service Desk Cloud to connect to a Kiosk account that I created in our Office 365. (I have even tried converting the account over to a E3 license) I have tried setting it up as a ...
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Hi there, we're currently using PagerDuty but I've started to look over the fence on Opsgenie. It looks feature rich but I can't find any resources on time based alert grouping. It's a...
- Question
- opsgenie
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Good afternoon, We use Jira to work on incidents. The incidents enter us by email. If I solve an incident and move it to a completed state, I need that if the client answers me about that email we s...
650 views 4 1 Deleted user January 21, 2020- Question
- jira-service-desk
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We are testing people's data database by connecting it to JIRA Servicedesk via script runner resources. We would like to display the following people data into custom fields like: DB column(s) ...
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Hallo everybody, I have a question regarding some email concepts and I don't get the 'big picture': - In my understanding I need to configure in general the Incoming Mail Handler. This enab...
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When a ticket is raised by the Support team and the organization is associated an email goes out to all customers within that organization. However, when 1 person within the organization respon...
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Hi, Is there a way to export all the Jira data to report off of the Pivot? Also, Can we get to see the tables in the backend? Thank you.
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...ustomers our agents add specifically to the project but that only results in our users not being able to send requests via mail anymore. Additionally, I set the action "create issues" to public. -&g...
695 views 3 2 Deleted user January 21, 2020 -
Nothing here, Solved it on my own
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Hi all, I have a self hosted Confluence and Jira service desk however is not clear how I can connect them together. Any ideas or article that I could use as reference? &n...
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My Logstash using file input which mean its stream the file log. Everytime i added the new one (new log) it sent to the elastic index but it wont triggered the opsgenie to create an alert. but when i...
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Hi everybody, just to verify: We have two Organizations here and we want to have specific portals for each organization. My understanding is: - I need two projects, one per Organization - Each pro...
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Hey, in the Customers is this note: Everyone with an account on this Jira instance is a customer. Every User I have in the project is listed there beside one user. His role is just 'administrator'...
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Hi, I am all of a sudden getting the same issue but im on a paid plan?
- Question
- jira-service-desk
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Hello. I would like to create a simple inventory for my Jira Servicedesk. Basically, we have a IT storage room with computers, monitors, switches ect, and I would like to be able to track what we ha...
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I want to assign default Approver for a customer/organization. For eg: if someone from the Sales Team wants to request for an Asset via JIRA Service Desk, right now he will have to add the app...
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Now Jira is creating only one LTB report, cannot create another after correction. Please help.
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I am new to Service Desk so started with a Next Gen Service Desk - but I am unable to see where a Issue can be broken up into Sub Tasks. Where the documentation suggests there would be a button...
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The current message in the email that is sent to newly invited users says: "Jira is the project tracker for teams building great software. Sign up now to track your issues and tasks, colla...
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I'm looking to bulk upload tickets to a Jira Service Desk project. I have tried following the instructions in this article: https://confluence.atlassian.com/adminjiracloud/importing-data-f...
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Hi, tried to import data from Salesforce to Jira service desk for Salesforce migration to JSD. Some how I got these data into dev instance of JSD and implemented in production, but the results was u...
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I would like to change the text that is visible in an attachment field. Currently it says "Drag and drop files, paste screenshots or browse". I would like to remove the "paste screenshots" to ...
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