Automatic ticket creation email handlers

[Kaur Kallas]

Hello,

We have a few partners who's tickets are filtered out because they are marked as bulk or auto-reply mails.

Where can we find the option to modify or delete these handlers / filters? They seem to be created automatically when creating a service desk project.

[Patricia Francezi · Accepted solution]

Hi @Kaur Kallas 

I just answered this question in the community

Check if this helps you

https://community.atlassian.com/t5/Jira-Service-Desk-questions/Alternative-to-disable-SD-Bulk-filter/qaq-p/1357513

[Kaur Kallas]

I thought i already did this but at first did not notice wildcards aren't supported yet

So they were inserted as @domainname.com instead of domainname.com

Sadly i do not have a good way to test this right away but i'm fairly certain this was the issue.

Thank you!

[Patricia Francezi]

Waiting for your feedback, if possible. :)