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Notifications when customer reads email from service desk

Deleted user April 27, 2020

Hi there!

Is there a setting in Jira that shows you when a customer reads your email response from Jira? In Team Desk, a little eye icon would appear when the customer opened your email response. 

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Hernan Halabi - Elite IT Consulting Group
Community Champion
April 27, 2020

Hello @[deleted] welcome to the community, currently Jira doesn't have that functionality in place

Deleted user April 27, 2020

@Hernan Halabi - Elite IT Consulting Group 

Thank you for the quick response! 

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