Jira Service Management

We have a JSM project and we created a board with swimlanse. The issue is that we want to filter the board based on the organization that associate with the tickets. I found only the quick filter sol...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hey community, I've linked a confluence space to my portal. When creating a new issue via the portal it suggests informations from confluence pages of this space, which is great. Is there a way to...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

    Hi, I've been struggling with an automation rule for a couple of days now. Most of it works but creating a variable and succesfully using it as a smart value has some unexpected outc...

• Question
• cloud
• cloud-automation
• jira-automation
• jira-service-management
• jira-service-management-cloud

I will like to preset approvers for a request type in my Jira service management. But that cannot be done in a company managed project. Why?

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Good morning, Does any know if the ability to use Okta to authenticate the user for an approval step within a JSM Workflow? Meaning, if I'm the approver when I click approve on the issue, can it prom...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud
• jira-work-management

SLA widget shows wrong times, how can i fix this ? 

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

We have fields appearing on conditional basis at JIRA service request portal for customers. These field have 'default value' set in them, and customer role user are able to 'Edit' these default value...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

下記の事例と同様の現象が発生しており、回答の通りユーザー設定：親子関係の「スケジュールを自動補正」にチェックがあるかどうか確認したいが、親子関係の画面がでずこまっております。設定画面を表示する方法を教えてください。   また、タスクを完了すると手動モードが「はい」に切り替わるユーザーと「いいえ」のままのユーザーが存在しています。上記の事象と関連しているように思われます。 対象方法...

• Question
• addon-jp.ricksoft.plugins.wbsgantt-for-jira
• cloud
• jira-service-management
• jira-service-management-cloud

Hi Community  How to pre-fill the in Jira dropdown field with a value from the URL ? i tried just with the Follow URL but its not working. any idea ?  https://domain.atlassian.net/servic...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hello everyone,   I am searching for a way to import and export all objects and their attributes in an object schema at the same time. I was wondering if anyone did this and if they could help...

• Question
• api
• asset-management
• assets
• cloud
• export
• +4 more tags...

Hi everyone,  We recently created an New Project in JSM. It's a Company Managed project.  We are live now receiving tickets everyday. Thing is that a couple weeks ago we jumped from ticke...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud
• ticket

Dear Atlassian community. Can you let us know if this is a known behavior or setup of JIRA batch email notification or we can enhance by disabling "Add Comments" link from closed tickets? Scenario ...

• Question
• data-center
• jira-service-management
• jira-service-management-data-center

I have a set of teams in Opsgenie that don`t match 1-1 to the Jira teams but may contain the same members. I would like to know what happens after migrating opsgenie into JSM. WIll "new" teams be cre...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud
• opsgenie

Necesito integrar una aplicacion de control de trafico que explotamos en mi compañia y para ello me pide que debo tener una licencia pagada de Jira, que producto tendria que adquirir en Jira para int...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud
• jira-software

The profile picture of the ticket assignee was not showing when the user added a ticket in linked issues.  

• Question
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud
• jira-software

Hi, I have team managed service desk with approval workflow. The Aprovers field itself is also team managed field.   How to retrieve the email address value from the Automation using smart ...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

  Hello Team, I’m Mohamed, one of the product managers in the Assets team. We’re excited to share an update about an upcoming change to the behavior of the Assets custom field in the porta...

• Article
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

  How to import CSV on JSM ASSET with multiple object on one Attributes itried my csvfile but stil not workng expected result is in last Sreenshot attached    

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi We're going down the path of setting up Services in our JSM project. I'm trying to find a start to finish document of the recommended way to set this up from start to finish - starting with creat...

• Question
• cloud
• jira
• jira-service-desk
• jira-service-management
• jira-service-management-cloud
• +1 more tag...

I would like a visual indication on my dashboard that our customers have replied to our ticket. I cannot find the "Comment Status" option in my JSM column settings. That option is not available. Has...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I've an automation that create un object of type Employee in Asset Manager when an issue moves in Approved status. I need to have the issue linked inside Linked issues of the objects. How can ...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I need to create an Automation that sends an email referencing an Assets objects custom field.  I can find my field in the Smart Values library and add the Smart Value to the Automation but when...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hello, I'm trying to set up the simple/basic component lead assignment in a servicedesk project in Jira. First I tried with automations (as chatgpt made me believe this would work) but it didn't a...

• Question
• cloud
• jira
• jira-service-management
• jira-service-management-cloud

Hey all, I see that there are templates available for my Jira Service Management knowledge base, but for the life of me I can't seem to find out where or how to create new templates. Any guidance wou...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hello - I'm about to enter a state contract that states I cannot use offshore resources isn handling data. I use service desk to handle help desk tickets. Do offshore resources have access to my serv...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud