Community resources
Community resources
Community resources
Jira Service Management
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How to modify the user requests list view with some custom fields as the columns in the Help Center?
How to modify the user requests list view with some custom fields as the columns in the Help Center? For example, here I want to add the other fields like Due Date as columns to the reques...
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Hi community, We’ve noticed that some users are encountering the following error when trying to update the Sprint field in Jira: "We couldn’t update the Sprint value. You can try again in ...
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Dear Atlassian Support, I am experiencing an issue where emails are not being received in Jira Service Management for both of the created IDs. Here are the details of the issue: Issue Summary: ...
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Hi Community, I have a workflow used for change requests, where an approval step is set when transitioning to Pending approval status - people from the jira field "approvers" are automatically...
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Hi, we are using JSM and have the following use case: Customer A creates an issue by sending an mail. As an agent I want to discuss this issue with customer B. Maybe the manager of customer A or t...
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Hi :) We use Jira Free. For some time now we have had a message that we are exceeding our data space. We have deleted a lot of attachments and old tasks, but we still have a message that space is fu...
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Hi. Does anyone know why a deletion of an alert triggers a notification.? I can't seem to find anywhere, that I can specify that its only on ACK and closed it should trigger
- Question
- opsgenie
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Hi there fellow Atlassian guru's! I'm comming across a specific use case in setting up a new scheme in Assets. See if you can help me out! 1: Mask Attributes One of the obj...
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Hi Team, We are in the process of transitioning away from EaziBi, and I would like to know how far back we can generate reports. For instance...
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UPDATE (7/30/25): We've introduced several exciting enhancements to Playbooks including support for JQL filtering, drafts, and automation rule creation - read this post to learn more! ...
- Article
- api
- automation
- aws
- azure
- confluence
- +24 more tags...
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Hi, I am trying to set up a customer support system using Jira's Service Project template so that customer can submit tickets to us for bugs, maintenance, and etc. My ch...
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I am working in Jira/JSD Data Center v9.12.x (I know the Deployment tag on my post saying "Cloud". My community account is not associated to the DC instance on which I'm working, so I couldn't pick...
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📣 Update: Thanks for everyone that expressed interest in this program, we are no longer accepting signups, we will contact the sites that have signed up through the tickets, expect this to take a...
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Hello Jira Community, We are currently utilizing Jira Service Management for internal support within our organization. All our customers are internal users who belong to the same organization. We wo...
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1st question - How do we grant a user access to the Plans feature inside jira? I have a user who needs access and unsure where to add that user to gain access to the plan feature? https://imgur.com...
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We have a lot of Epic items with child issues that are not necessarily subtasks. Usually Story and/or Task. An administrator recently archived an Epic, and the Story and Task tickets, all of which a...
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Working and generating the project to receive reports from failures, I am trying to set up the environment to create reports, but now, I am struggling trying to create rules (automation) or manually ...
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Hello all, I would like to achieve the following: Open Help Center where external customers can browse our knowledge base articles (hosted in Confluence) and educate themselves on the pro...
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Hello, i am having an issue getting the "field help" to show on our JSM portal, it shows a '?' beside the applicable fields, but when hovering, or clicking , nothing shows. Has anyone else experience...
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Hi, I hope someone can help... I'm doing some v10 upgrade testing using a clone of Prod (v9) which has been upgraded to 10. I've noticed that when I use a custom asset field in my Requests, the pi...
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This occurred on March 25th around 00:15 EDT (GMT -4). The problem is no longer occurring but it caused issues then and couldn't get data from the customer. Was there some maintenance occurrin...
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Meus usuários do Jira caíram na lista de supressão e não estão recebendo notificações.
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Our company uses Jira software and Jira Service Management. Depending in the department you work you will have a license for one of the two. Team members with a Jira software license can also browse...
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Hello to all! For the last 20 days we have been seeing that a large part of the team, but not all of them, have not received notifications or only received an SMS. Usually SMS, call and APP notifica...
- Question
- alert
- bug
- cloud
- notification
- opsgenie
- +1 more tag...
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…and what we can learn from it. The Backstory When Scott Checkoway joined DentalXChange as CIO, he found a talented team spending too much of their time maintaining decade-old, on-prem...
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