Community resources
Community resources
Community resources
Jira Service Management
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We have a client scenario where an issue will either go to an approval step or not go to an approval step based off some description or field. For instance, if an issue has the description or field o...
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I've got an internal-only JSM project designed for internal team members to create tickets related to our enterprise applications. In this JSM, we added everyone with a Jira license (jira-software-us...
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Olá, estou com um problema de permissão de abertura de solicitação por e-mail. O Jira passou a bloquear todas as solicitação enviadas pelo e-mail X, porém de qualquer outro e-mail ele proce...
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Hi all, I tried to follow the instructions here : JSM/OpsGenie: Assign Jira issue to the user who acknowledged the alert | Jira | Atlassian Documentation I imported to JSON in...
- Question
- alert
- assign
- automation
- cloud
- jira
- +3 more tags...
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We have created some custom filters. Is it possible to display those custom filters under the 'switch filter' menu?
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....value}} and neither evaluates to true or false. I can add the field data to the email using {{issue.fields.customfield_12909.value}} - {{issue.fields.customfield_12909.child.value}} so I know it works i...
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We are using Jira project management software v10.1.2. We need to create a parent child relationship and the field type 'Parent Link' is not present while creating the field for creating this pa...
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Hello, I've set a service desk project for managers (the parent project) and made an automation which generates an issue on an others projects for every new issue on the parent project. This automa...
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Hi, So we have an automation that looks at the last comment and if it contains '-public' then it changes that comment to public facing (For context this lets the escalated teams work on their c...
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Good morning, a colleague is experiencing connection problems with Jira after activating two-factor authentication. Can someone tell me a support email or phone number that I can call for help?
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Hi everybody, we are trying to use Jira edge connector (JEC) to establish a communication between our Cloud Jira and on-prem tool. Unfortunately I cannot seem to make it work, so I guess I am missi...
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Hi, My portal name is 'Human Resources Management Department' but this name doesn't display in full on the help center page, is there anything I can do to make the full name visible?
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Hello Everyone , I'm panning to take ITSM with Jira Service management foundation certification. Already I have tried but I couldn't not able to clear the examination. The learning path for t...
- Question
- atlassia
- certificate
- certification
- cloud
- exam
- +5 more tags...
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I have a Asset referenced custom field which displays values in dropdown as per the values selected in the Parent custom field. Is there a way we can make the reference field to display all the value...
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Hello everyone, I want to build an automation using Jira automation. My goal is to send a reminder email to the approver(s) at 14.00 after 1 business day and at 10.00 after 2 business days w...
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I made my first post here: https://community.atlassian.com/t5/Jira-Service-Management/How-to-add-collaborators-not-agent-to-JSM/qaq-p/2908232 And for some reasons all the answers were flagged...
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Hi Team, I have an automation setup which captures the field values based on the {{issue.properties."proforma.forms.i1".state.answers.AAA.date}} >> (https://community.atlassian.com/t5/Jira-Se...
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Hi Team, I have created email template "settings/email-templates" and assign that email template to "incident rule" in "email notification template" property. When we create inci...
- Question
- opsgenie
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I created a backup of my project in Jira on 01/07/2025 However, after checking the file, I noticed that only one issue was logged, while the project actually had 100 issues. Also, all...
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Has anyone encountered an issue while adding slack to Jira . Automations > Chat.
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Hi Community, I'm struggling with a basic custom field set value automation in JSM. Trigger: Issue updated Issue fields condition: Reporter equals email@domain.com Then Edit issue: sel...
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Hi While recently cleaning up some project settings in a Service project, we noticed under Customers it was listing an Organisation called "Deleted". It contained a list of customers from ou...
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Dear Experts, We now have the Jira Service Management data-center version installed, we have around 250 agents and around 20 Organizations created in the system, some of the teams within IT are aski...
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Buenas tardes. Por favor podrían guiarme tengo mis productos de atlassian a través de mi licencia Standard. Al momento el número de automatizaciones que son 5000 me resultan útiles pero para este nue...
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In our JSM project, each issue/ticket is associated with an external Organization. We have created dozens of custom Organization fields. How can we create a query like: List all tickets ...
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