Jira Service Management (JSM) Announcement API Issue

[karan]

I’m trying to use the following endpoint to publish announcements on a Jira Service Management (JSM) portal:

POST {jsm_base_url}/rest/servicedesk/1/servicedesk-data/announcement/portal/{portal_id}

This works when using an Atlassian API token without any specific scopes. However, we now want to switch to using scope-based tokens for better security and permission management.

Unfortunately, this API does not appear to be listed in the official documentation—it seems to be an internal API of the JSM product.

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❓Request:

Could you please suggest a supported workaround or alternative public API for publishing announcements to the portal, so we can generate a scope-based API token for it?

Thank you!

[Marc - Devoteam]

Hi @karan 

Scopes will be need to updated or check another scope that fits.

Otherwise raise your question at Atlassian Support

Could be due to new options, these scopes are not available yet.