Community resources
Community resources
Community resources
Jira Service Management
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Bonjour, Je partage des tableaux avec des clients. Je voudrais savoir si je dois créer un espace de travail par tableau concernant chaque typologie de clients ou pas ? Je ne veux pas que mes client...
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Hello, We are trying to convert the legacy automation rules to the new automation rules but we run into some problems. With legacy automation we used the id tag in the html of the discripti...
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I've recently created a Sandbox on a premium JSM environment. Afterwards I did a "copy production data" action and all the information was copied over nicely. However I'm a bit confused about...
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Hi Team I’m using the Jira Cloud Slack integration which is connected to idzcorporate.atlassian.net. The issue I found is when I open a within Slack by clicking on More actions + Create issu...
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Hello. How to add additional variables in this menu?
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Hello I need to export SLA Metrics, Goals, Conditions & Calendars from all Service Desk Projects. How can I do that? I did't find that data in Database. Then I tried ServiceDes...
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There are occasions where there is more than one incident happening at the same time, particularly when we start integrating planned maintenance and suspected cases. A consequence of this is that inc...
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Unable to start JIRA. java.lang.NoClassDefFoundError: com/atlassian/jira/health/checks/database/MySq
When we are restarting the Atlassian JIRA We are unable to get the JIRA Service Desk to be started due to the below exception. Unable to start JIRA. java.lang.NoClassDefFoundError: com/atlassian/ji...
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- jira-service-management-server
- server
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Hi, I want to deactivate comments on closed issues. I know that I need to add a property to the status and I've tried a couple of different properties but they aren't working. These are the p...
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Hi All, Started a new Jira Service Management project. Experimented with some workflows, but they broke my board. Now it just pops us and says my project is not configured for this, but when I clic...
681 views 5 0 Deleted user May 31, 2021 -
I only want to see one issue type on my timeline! In my project, I have one issue type to represent assets, and one to represent bookings. How can I get it so that the ones I made for assets are invi...
336 views 2 0 Deleted user May 31, 2021 -
Hey everyone! I'm trying to figure out how to create object references in a many-to-many type relationship. For instance I am using insight for our application inventory -- an application may (and pr...
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Hii I am trying to copy the value of my object attribute (status) to my custom field with smart value and not with insight postfunction. But in smart value for insight attribute just for key a...
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Would like create a work-on-hand burn down report that that tracks total number of open and closed tickets each week, with a forecast for upcoming weeks. When I try to create a report, and a...
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Hello Experts, I am new to Atlassian products (currently using Trial version) and trying to create a JIRA organization using REST API (in Python) as defined in the below document in step 2). 1) A...
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Hi! We have migrated our ticketing system onto Service Desk (JSM), and it is taking a bit of getting used to with the permission setup. Currently when a card is created, the reporter and any of the...
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Hi Team, How can i get a list of all active external Jira service desk customers from JIRA Service desk.
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Have Atlassian wired up any automation between a Jira and Jira Service Management project to allow customer ticket flow from JSM based on agreed criteria or a manual trigger to development team Jira ...
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Hi Is there are any way to implement the following case. HR manager creates a request with Summary information (name, date, phone etc.) on portal. HR manager doesn't see any additional fields. ...
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Hi New to this, I am struggling with the following problem. We're using a dedicated slack channel to give our customers fast access to status updates and additional requests to issues t...
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Hi guys, I think this is a hard one, but I will try my luck here. I have 2 database picker fields (Scriptrunner), is there a way to auto-complete a value from the database, based on a selection sti...
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I have a problem with an existing customer. It began that the user could not login to the portal after creating the customer in the Service Management Project. Reseting password didn't work, nothing ...
478 views 3 0 Deleted user May 31, 2021 -
Hi, We have our Team and Schedule set up in Opsgenie, and the schedule reflects in the On-Call section in Jira Service Management. We have 3 On-Call shifts per day and a group of people working wit...
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Hi, Problem: I have created a custom field (individual selection) and set the selectable field there as standard. Now every ticket is provided with this field when it is created. I have issued ...
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I want to get a count of issues created by each organization. Is there a way to do it in Jira? Eg., I have A, B, C, D organizations that raise issues every day. How can I get a count like this? A- ...
1,184 views 5 0 Deleted user May 30, 2021
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