Jira special characters in a JQL

[Nita Brumbaugh]

I have been trying to utilize the advanced searching techniques for special characters in Jira.

I'm trying to utilize this JQL:

project = "IT ACE" AND description ~ "\"Customer Reference ''#''\""

I don't know why it won't pick up "Customer Reference #" as my phrase.

Here is the advancing searching link I used:

https://confluence.atlassian.com/jirasoftwareserver/search-syntax-for-text-fields-939938747.html

Any ideas???

[Walter Buggenhout · Accepted solution]

Hi Nita,

Although the "#" isn't explicitly mentioned, there is a paragraph on special characters in the article you listed that says:

Special characters aren’t stored in the index, which means you can’t search for them. The index only keeps text and numbers, so searching for "\\[Jira Software\\]" and "Jira Software" will have the same effect — escaped special characters ([]) won’t be included in the search.

[Nita Brumbaugh]

Thank you for clarifying and confirming!