Community resources
Community resources
Community resources
Jira Service Management
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We are in the process of evaluating cloud. anyone here that has Time tracking and billing reporting on server version of Jira? what was your other option on cloud for this? Please share your e...
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Hi I woul like to make Opsgenie send sms based on specific incident. for example when the URL:example.com is down Is that possibel?
- Question
- opsgenie
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Hi! We have a free text field in which we post URLs. We used to apply the wiki style renderer, but it turned all URLs to link description and we weren't able to see the actual URL without hovering o...
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Hi all, I have a use case in which I have an insight object type custom field in create issue screen of my JSM project. When I try to create bulk issues using csv import, there is an error that "Di...
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Hi to everybody, I'm new to Jira Service Management Tool and I'm configuring a service desk for our retail/logistic office. I would like to ask if somebody can help me: I would like t...
1,730 views 4 1 Deleted user June 10, 2021 -
Hi Team We are planning to migrate to High availability in AWS. presently we using JSD (Version 4.12.0) Data Center and DB is MySQL 5.7 . What is the Best Version for JSD and Jira and DB...
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Hi Team, We have bought Jira Service desk and Confluence. As Site Admin I also get to see on call which inturn redirects OpsGenie. I am able to create oncall schedule there. &nb...
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We are trying the Service Desk to manage out bugs and feature requests. We are now using a default workflow but even after the task/ issue is set to Done, such issues still show in the Open Issue (wi...
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Olá, Como configuro o fluxo de trabalho para o status ser alterado após a resposta do cliente através da Central de Ajuda?
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Olá, No JSM habilitei a Central de Ajuda para os clientes enviarem anexos nas solicitações. Porém, não consigo visualizar estes anexos na tarefa criada. Já revisei as configurações de anexos e apare...
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I have multiple help desk articles but when a customer clicks on them it says they are restricted from viewing.
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Is it possible to customize the fields that display on the Customers screen? We have a CRM plugin for Salesforce installed in Jira and want to display the customer code and account.
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I'm having a problem with a servicedesk (JSM) project where non-agents are getting internal comments sent to them in notification emails. I thought internal comments were only for agents, how is it ...
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On Jira Data Center 8.13.4 / Jira Service Management 4.15.0 While setting up my new service desk i would like to get rid of the Default Customer request types that have populated the newly created pr...
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I have Jira Service Management automation set up so that when a ticket is submitted, of a specific severity, an alert message is posted to a Slack channel. I have all the elements working except for ...
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The "Insight Post-Function" doesn't seem to link to the Insight built in to Jira Service Management. Is this no longer an option for Insight in workflows?
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So I created a Confluence and a Jira Service Management account and got my domain tsdconnect.atalasian.net All good. Next I wanted to add OpsGenie and no matter what route I go through it wa...
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Every Jira Service Management Project comes with an embeddable widget that is like a mini-portal and can be embedded any web page that you control. Customers can send requests from anywhere; no ...
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I would like to see a report that shows how busy certain days are by looking at the average number of tickets created per day of week over X period of days. I could do this in other tools but I...
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Hi guys, has anyone experience this. First approvers defined based on automation rule. 1. User raised a request at 10:28PM 2. First approver receives email notification at 12:18 AM Thanks
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In the issue type "Incident" i have a field "Linked major incidents". How can i add this field in the Issue type "Problem". Im using the ITIL template project.
- Question
- jira-service-management
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Hi All, I am using the below API to add a customer in a specific project in JSD but there is no email trigger to that customer . https://serverIP/rest/servicedeskapi/servicedesk/projectkey/customer...
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Everything worked yesterday. We have a ticket on a customer portal so that people can report a problem. Today when we tried to use a ticket it won't allow us to create it. We are getting an error mes...
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Dear Team I have some request from my team 1. If any app in JIRA who will provide some request from others without register 2. If Yes, please kindly suggest us, and please inform us about pricin...
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- jira-service-desk
- jira-service-management
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Please share your experience of what solutions exist for integrating Jira Server / Data Center instances with external IT infrastructure monitoring systems. I know that the cloud version of Opsgenie...
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