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Jira Service Management
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Hi there How could I auto assign a component to a specific service request Steps: User will login to the portal Select JSM Select one of the Service Request, for example "FTP REQU...
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We have approvals setup already in our Service Desk board(Service Management). I'm not sure if I'm doing it correctly or if the Project boards just do not allow it(Company managed/team managed). Tha...
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Hi I've used this connector on the Jira Service desk data center edition and it works fine. With the cloud version I am not getting drop down lists in the form, when there is a list being called in t...
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hello everybody, I am using Jira Service Management installed on a server. I need to send information to an external API when a ticket is closed. For doing that I need to use another API for getting...
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I created a service request at the Jira service desk that requires multiple user approvals, from which one approver approved the request and the other request is pending. So, how to check the date an...
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Is there any experience here with SSO between shopware 5 and JSD? Within shopware 5, I would offer the customer the option to access the JSD via SSO in order to make individual requests there. He sh...
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I have a custom field that the users used to be able to edit. It has user captured data in it. Sometime in the last month or two the field has become read only and I can't change it back. Plea...
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I have different SLAs times depending on the request type. If I change manually the request type from a customer, the time to done remains the same.
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I can connect to list view successfully but when I click the issue, I always see " We couln't connect to that issue" message" about all issue. When I try to switch other PC, I suc...
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What is the best way to keep track of communication with a vendor on a customer issue. Eg A customer raises an issue however it requires us to obtain advice from a vendor. We do not want to add the...
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We want to be able to create an acceptance list of phone numbers so that we can allow the phone call's for on-call rotations to be able to override the do not disturb options on smartphones. Is th...
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As the title states. I am horrified that the cloud version does not have anything that equals Hubspot "Snippets/Templates" or system of entering in Canned Responses. I have viewed the tic...
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Is it possible to have two different groups see two different portals? Or would I need to create a new project for each group to have their own portal?
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Our school system's helpdesk in Jira Service Management has numerous tickets that have been open for over a year. We would like to create a status in the helpdesk that will close the ticket without n...
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Hello, I am evaluating cloud helpdesk options & came across your Jira helpdesk platform. is there someone in sales or support to speak with to schedule a demo of your cloud helpdesk offering? th...
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Hello! Right now we use a service provider to manage invoices from our vendors. We ask our vendors to email invoices into us at ap@ and a human manages that inbox, forwarding emails with invoices ou...
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I created a simple automation to set a value in an Insight Custom Field. The goal is to use the Reporter Email Address as a parameter in the IQL syntax When hardcoding the email address...
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Hi - I have a Team with a large number of users. I'm trying to identify if any of the Team members are getting Alerts that do NOT originate from the Team itself for the past few months. Is th...
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How can I create and configure fields on a form that we would send to colleagues for them to create issues on the project? I searched around and found info on Jira Issue Collectors, but that doesn't...
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I have two customers: customer1@domain.com customer2@domain.com When they send autonomously a mail to Jira Service Desk we receive their mails without any problem. When Customer1 sends a mail "...
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Hi, I'd like to get to know if there's a way in Jira to find tickets with response provided by users from certain group. Scenario here is that our organization has a bot that immediately replies in...
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Dear all, I´m positive somebody else already had the same issue as myself and my struggle now for 2 days can be brought to a swift solution. Here it comes: Setup: I´m site-admin for...
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Hi, I have an issue with creating tickets from Jira Customer Portal after Jira update from 8.5.1 to 8.13.7. It stuck as it is shown below. The same issue happens also when I try t...
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How to make comments internal in bulk?
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| October 29, 2025 8:42 AM PDT | ||
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| July 29, 2025 5:22 PM PDT |