JSM email channel

[Nick Savage]

Hi-

What is with the error "The associated request type does not have a visible Description field" (see screenshot) when it clearly does have a visible Description field (see other screenshot)?

Thank you!

[Brant Schroeder]

@Nick Savage When you click on the description what is the actual issue field, can you confirm it is the description field.

[Robert Wen_Cprime_]

Is the "Get IT Help" service request type associated with the email channel?

[Robert Wen_Cprime_]

What does the screenshot look like for your "Email Request" form?  I ask because I think you're showing a different request type that's on your portal.  The Email request is a special request type that's not on the portal.