Community resources
Community resources
Community resources
Jira Service Management
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Have Atlassian wired up any automation between a Jira and Jira Service Management project to allow customer ticket flow from JSM based on agreed criteria or a manual trigger to development team Jira ...
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Hi Is there are any way to implement the following case. HR manager creates a request with Summary information (name, date, phone etc.) on portal. HR manager doesn't see any additional fields. ...
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Hi New to this, I am struggling with the following problem. We're using a dedicated slack channel to give our customers fast access to status updates and additional requests to issues t...
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Hi guys, I think this is a hard one, but I will try my luck here. I have 2 database picker fields (Scriptrunner), is there a way to auto-complete a value from the database, based on a selection sti...
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I have a problem with an existing customer. It began that the user could not login to the portal after creating the customer in the Service Management Project. Reseting password didn't work, nothing ...
478 views 3 0 Deleted user May 31, 2021 -
Hi, We have our Team and Schedule set up in Opsgenie, and the schedule reflects in the On-Call section in Jira Service Management. We have 3 On-Call shifts per day and a group of people working wit...
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Hi, Problem: I have created a custom field (individual selection) and set the selectable field there as standard. Now every ticket is provided with this field when it is created. I have issued ...
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I want to get a count of issues created by each organization. Is there a way to do it in Jira? Eg., I have A, B, C, D organizations that raise issues every day. How can I get a count like this? A- ...
1,185 views 5 0 Deleted user May 30, 2021 -
Hi, For some reason my customers are unable to see the description of their issues in the customer portal, I have checked to ensure the field is set as visible, which it is, but they still a...
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Hi, Trying to integrate new insight under service desk. I want to list all the assets under one field as was used to do with the previous app. However, it is not showing all, but a few. Was follow...
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Using automation for jira, I am only wanting to trigger the automation rule if the comment is primary action. I read this article, and solution is not correct, as the solution only ref...
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Customer and Agent Log in Screen does not take the customized screen . Whenever we are creating a new Log in for Customer for the Specified Project , it is not taking the customised co...
342 views 1 0 Deleted user May 30, 2021 -
How can I got the following functionalities in Jira service management or other add-ons Eg: Incidents/tasks must not be assigned to the resource when he/she is on leave. Linkage to HRMS or A...
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HI , Please can someone help me as how i can create an recurring jira card in my ITSM board. for example Daily triaging. his is a daily activity .. is there a way ?
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Hi All! So obviously we're sifting through a lot of tickets everyday / giving updates & comments on tickets. There's days where I don't remember what I last updated/commented and I would like to ...
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Hi Guys! What value should be used when filling out service tier attribute on a service object creation via automation? Thanks, Robert
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예전에 구독 취소해달라고 문의를 했었어요. 몇일뒤면 취소가 될꺼란 답을 받았는데 그 이후에 결제가 계속 되는데 더이상 결제가 되지않게 해결좀 해주세요. 아예 사용하지 않고 있어요.
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- jira-service-management
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I am using the cloud instance of Jira Service Management and I was able to successfully import my assets into Insight (built-in/not plugin). In all the documentation I have come across, there is an ...
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How can I add a video file to the pages section of the knowledge base?
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Hi all, I'm using automation to process subjects on incoming emails and set multiple values on a ticket from it. Everything works great as long as the email is typed with the proper casing eg: "David...
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A abertura de chamado por e-mail parou de funcionar sem o menor motivo aparente. tentamos resetar a senha e passou a apresentar esse problema coloco aqui uma imagem do problema ocorrido
346 views 1 0 Deleted user May 28, 2021 -
I see that we have subtasks for our JSM company templates but we need subtasks to serve as checklists in our our Team project types for JSM. How do we do this? I could not find anything on the commun...
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Hi all, I've followed the instructions in Define approvers for a request type | Jira Service Management Cloud | Atlassian Support I have a custom "User Picker (multiple ...
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Not currently getting any tickets created after configuring an email at project -> Email requests -> add email. The emails are received to the email address fine but doesn't crea...
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Hello, I am currently testing the service management tool to report issues related to our Microscopy lab and the facilities associated with it. Most of our facility users are from (UC Berkeley)...
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