You may be experiencing slow load times on the forum; the team is working to resolve this ASAP.
×Community resources
Community resources
Jira Service Management
-
Estou tentando aplicar o filtro para ver apenas tickets abertos ou só encerrados no Portal e o filtro não funciona. Há algum bug?
-
Dear Community, I am facing issues with setting SLA-s for different issue types I have set up first-time response, and resolution time SLA-s defines goals and JQL, nevertheless, it applie...
-
Hi there, I am trying to make a queue in the service desk with tickets that have 'time elapsed > 1000h'. I found the JQL: cf[10106] > elapsed(1000h) where cf[10106] = time to ...
-
User forgot the password from Jira account. User want to reset password and need to receive the message by email. It is working at many users. But if the user has email account at the mail service ma...
-
Hello, In my JIRA Cloud, when executing a JQL, the time format is HH:MM, but when exporting the result to excel, the format change and it hers XXh XXm My question is, is there a way when exporting ...
-
Dear team, Could you kindly check and advise how to fix the Visual mode? The Text mode is okay. I am currently using Chrome as browser. If I use Firefox, there's no issue.
-
Hi, I want to add participants via mail handler script runner. Kindly provide any code. Thanks, Swarna
-
I'm wondering if its possible to filter in JQL using something like serviceRequest31 or requestType31 as a value of the field request type as it is shown in the screenshot instead of its name. Like i...
-
Hi There, I'm trying to use Automation to set a custom field value based on the organization string value. I.E If organization = Banana AND Select List Custom Field "Fruit" has "Banana" as a...
-
Hello, I want to add attachment and a user replies to a mail via script. Currently i am doing this via mail handler - script runner. If issue key is present in ticket, a comment shoul...
-
Create another checkbox - how is it configured? And how we can change it?
-
I deleted de SQL for: Percentage within time to first response Percentage within time to resolution Can somebody deliver de sql?
-
Gived 400 error
-
Jira Service Management now supports the ability to connect a custom Google mailbox to create requests from incoming emails using OAuth 2.0. Gmail’s end-of-support for basic authentication was plan...
-
Hi all, Is it possible to have service requests at the top level without using Groups? Thank you!
-
If we first provision users directly in JSM, is it easy enough to implement Atlassian Access with Azure AD after? Or is it better to first start with Atlassian Access? I found a tangentially related ...
-
Hi, I'm setting up a complicated workflow for business trip requests. We have cascade (multiple) approvers to be implemented. I'm done with assigning the appropriate users via automations (if...
-
On the service desk landing page I would like the request forms/links I have created to be in the middle section of the page and the introduction text section to be at the bottom. Do we have the abil...
- Question
- jira-service-desk
- server
-
I have added a new field "Organizations" to the All open tickets queue listing in JSM like this. However, I cannot click up arrow or down arrow to sort the Organizations column. Could anyone clarify ...
-
I have a problem with my JSM that I don't know the cause. Inside my project I have a custom field that I fill with the user code in my software. But if I clear this field after being filled in and p...
-
Is there a way to get the application to traverse the entire on call schedule? When I set up the escalation to notify next user (in rotation) for <on call schedule>, it only calls th...
-
Does anyone know if there are plans to expand Insight asset management to team-managed projects? Thanks. -Paul
-
Hi, I want to install the app "incoming call" from opsgenie and I couldn't find it.
-
Dear all, is there a way to check the log of mails sent by Jira? I suspect that some responses to the Customer are not arriving correctly and I would like to understand if the problem is in the send...
-
Hello, I'am using the knowledge base in my jira service desk project of Confluence how can i modify the CSS for displaying all the title instead of the three dots in yellow ? mybe i have to change...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 17 | |
| 6 | |
| 6 | |
| 5 | |
| 4 | |
| 3 |
| Subject | Author | Posted |
|---|---|---|
| 7 hours ago | ||
| 10 hours ago | ||
| 10 hours ago | ||
| October 29, 2025 8:42 AM PDT | ||
| October 27, 2025 8:46 PM PDT |