Community resources
Community resources
Community resources
Jira Service Management
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Happy Friday guys, we made it! So I have set up virtual agents, and we are going to embed the widget into our web app that our candidates use for various things. Am I right in think...
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Good morning, Can anyone recommend an app for Jira cloud to anonymise personal information held in Service Desk and Software tickets?
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I would like the status to change back to "Waiting for support" when the customer (author) responds and the status is set to "Waiting for customer". I have already looked for a solution in the com...
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When we at-mention customers in comments, they only receive a mail if they are reporter of the problem. Even though they are participants the mention does not work. I have checked: https://con...
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Hi community, we are using Jira cloud and have Time to SLA plugin. I want to write JQL to find for example issues which have "SLA name" breached, but Time to SLA does not support JQL's. ...
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I am using jira rest api with oauth authenitcation to fetch and create issues. While creating issue with a parent I got the error of could not find issue by id or key. I have double checked it with m...
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Hello, I am not sure what am I missing, but I created a workflow which has an "In Review" status which I'd like to have both approvals and emergency overrides, however I can't seem to find the "add a...
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Hello world! I am creating a report that shows Time to Resolve. When I pull reports from Jira, I have an SLA column that reads "Time To Resolve". Its a bit confusin...
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Hola, un favor es que mi Jira no tiene activa la función de sugerencia de ortografía, me podrían ayudar indicándome como lo activo.
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How to configure Jira Service Management (Jira Service Desk) admins to not to receive security alerts emails
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I'm looking to create an automation that sends a Slack message for the team that is full of numbers/statistics from the custom reports we've created. I'm not seeing any information in the Atlassian D...
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In a jira service management project, a user is unable to add request participants to her issues. I checked her permissions, and she has the Service Desk Role. I tried promoting her to admin but noth...
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Is it possible to embed the chatbot widget into my web application without making my service portal open? We don't want our portal to be open and also want our knowledge articles to be accessible on...
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I could have sworn that I used to be able to forward requests sent to me directly by email to Jira Service Management and it would add the sender of the original message as a participant of the resul...
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Dear All, I would like to know what the term 'Agents' and 'Customers' in Jira Service Management refer to and what's the main difference between both. What features are available to agents but not...
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I thought I did twice, it never acknowledges it was submitted after Publish, the page just refreshes. When I look at my requests it's blank. Trying again with this.
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Dear All, Could you please guide me with the following scenarios? I’m working on a service management project where multiple customers can create tickets, and each customer has a different Head of ...
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Is there a way to schedule client facing comments/replies on my assigned jira issues? The use case here is that I do not want to save my comment right away. I want to type in my reply, and the...
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So, looking at the Asset Object custom field type, I think it would be very useful in some contexts to be able to be able to leverage the schema objects themselves in the field. For example, assuming...
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A user has requested conditional formatting for an item that has the status of stalled. Either the card in the Views shows up as a different color or some other visual indicator drawing attenti...
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Hello Leaders, I have an automation rule that copies the Reporters Department attribute. However, I want to use the automation to copy the Reporters Manager attribute, but it is not copying t...
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Hi Everyone, One more help, please. In Organizations, we create some custom fields to populate with unique information from our customers, like the contract validation period ...
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Hello, I need the Organizations field to be filled with the organization to which the customer (requester) is assigned when a ticket is created. How should I do this? An automation, but how do I se...
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Mermaid Charts are similar to conversation flows, however our engineers are not JSM users, but they will provide the source data that will be used to build intent. If they were able to document in...
Atlassian Community Events
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