Community resources
Community resources
Jira Service Management
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Hi, i'm currently trying to setup incoming call routing after migrating from opsgenie to Jira Service Management Enterprise. Are still only phone numbers via US1 supported or can i use IE1 numbers ...
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Hey community, I am wondering - in JSM portals (helpcenter), instead of having a URL like https://<mycompany.atlassian.net>, can I have my own URL (example: https://mycompany.mycompanydomain...
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I would also like to change our SLA response times to reflect 8 a.m. to 5 p.m. Monday through Friday. Currently, we have the 24/7 Calendar (Default) selected. The option to select the Samp...
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Can someone help me with the necessary script to solve the following using scriptrunner: I need that when an issue is linked to a parent issue the linked issue takes the value of the ...
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Good afternoon, I hope anyone can Help me. :) A ticketsystem with different issue types exists here. When a ticket is created, notifications in the form of emails are to be sent to t...
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When an external party sends an email to us via JSM and adds other participants on CC, those users do not get added to the ticket automatically. Can someone send me a solution to make sure CCs are ad...
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In jira service management we use 'Teams' to assign issues to a team. At the moment we experience issues. Our agents can not add a team to an issue. It stopped working this afternoon around 4...
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We have 2 ways a user can submit a ticket to JSM - either through email or Customer portal. We have 2 request types for our IT Helpdesk team - IT Help-Incident or IT Help - Questions. I am usin...
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Our Jira Service Management SLA response times are currently tied to Priority, and I would like to tie them to Severity instead. Is it possible to edit an existing SLA to make that change, or must I ...
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Hello, I would like a user who is not an agent to create some wiki pages/space etc. As a agent or admin I would like to make those pages spaces available in my help center. Is this possible and with...
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Hello Community We have a client who would like to turn off notifications on some statuses, they still want to receive when we write something to them or change the status to closed, but because the...
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We would like to have an email notification to the assignee when a comment has not been added to a ticket after 3 days.
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Hello, In our Jira project, we have two boards: One for all regular tickets (excluding epics). An epic board exclusively for epics. We manage these boards using board filters, and in general, t...
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Hey everyone. I added a security level to a JSM however, the field request participant lost access to the issue request because it didn't find the field to add on the security level screen. ...
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Hello, I am struggling with notification setup. My requirement is quite simple: I need to notify all "Service Desk Team" members about a new work item (so they don't have to check JIRA continuous...
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Hey, I am looking for a way to extend the existing dropdown filter fields so that it becomes possible to dynamically filter by values from specific fields. As reference fields, Epic, Type, a...
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Hello folks, I want to achieve automatic clone of the issues (from some template project) based on the codes in the description. So, when new project is created, sample task is created automatically...
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Hello, we're using JSM cloud with a customer portal in combination with the inbuilt asset management to organize and track our technical equipment. Now in this said customer portal, we want to dyna...
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Trying to add customer email in "Customer", the customer is displayed after creation, and invitation sent, but disappears after page refresh. It cannot be selected as a Reporter. It happened wi...
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I created a Atlassian app to use the jira and confluence apis. but it is in my individual account only and my team members are not able to access it. is there any way distribution feature can...
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How to Migrate a Team-Managed Project to a Company-Managed Project in Jira
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i have a JSM and want to give jira internal users access to browse issues but not be able to transition issues. Is this possible in JSM? i tested this with an account but all they can see is the tota...
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...ploads occur in a sub-directory of a public upload directory The attacker knows the names of security-sensitive files being uploaded These security-sensitive files are being uploaded using partial P...
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Hey all, can anyone tell me how to grant permission to view Jira Assets is JSM to other users in my organization? I can't actually seem to be able to find where Jira Asset permissions are controlled ...
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Hello Atlassian Community, We're excited to share a significant enhancement in Jira Service Management (JSM) that will streamline your data management across cloud sites. You can now effortlessly c...
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Atlassian Community Events
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| 27 | |
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| Subject | Author | Posted |
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| September 15, 2025 11:39 PM PDT | ||
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| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT |