Custom field not appearing in a 2nd Service Request

[Sebastian Santoyo]

Hello community

I created a custom field ("Oficial" - a user pick field) and put it in the service request "Consultas" in the work item view

Not a problem, but...

That same field, I can only add it in a 2nd service request (Documento(s) entregable(s)) BUT ONLY IN THE Request form

When I try to. add that field "Oficial" in the work item view of the Svc. Request ir doesn't find it, it displays the message We couldn’t find a match for your search

How can I fix this?

[Marc - Devoteam]

Hi @Sebastian Santoyo 

Are both service request type, using the same work item type and are they using the same screens?

So check :

• Work item type used
• Screens related to work item types
• Field Configurations in relation to work item types

[Sebastian Santoyo]

Hello Marc thanks

Work item types are the same

The screens related has that field

the filed is present in the work item type, in the "Field configuration"

[Pedro Olmo]

Hello @Sebastian Santoyo ,

Have you added the field to the work item screens?

Regards

[Sebastian Santoyo]

sure Pedro, please look at the screenshots in my reply to Marc

[Ana Livia Rocha Silva]

Hi @Sebastian Santoyo!

Have you tryed adding the field to the screen scheme of the Work Item associated with that Requet Type first?

Regards,

Ana

[Sebastian Santoyo]

hello Ana yes, please look at the screenshots in my reply to Marc