Community resources
Community resources
Jira Service Management
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i have a JSM and want to give jira internal users access to browse issues but not be able to transition issues. Is this possible in JSM? i tested this with an account but all they can see is the tota...
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...ploads occur in a sub-directory of a public upload directory The attacker knows the names of security-sensitive files being uploaded These security-sensitive files are being uploaded using partial P...
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Hey all, can anyone tell me how to grant permission to view Jira Assets is JSM to other users in my organization? I can't actually seem to be able to find where Jira Asset permissions are controlled ...
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Hello Atlassian Community, We're excited to share a significant enhancement in Jira Service Management (JSM) that will streamline your data management across cloud sites. You can now effortlessly c...
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Asap
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Hello , i cant invite my team to my project created on jira , once they log in to the application using google account my project didn't appear noting that they are invited to t...
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I cancelled my subscription to Jira Premium. I need to go to fthe ree package but it shows as a contact support
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I am getting delay in the alerts appeared on the alerts main page in opsgenie also getting the acknowledged alerts as the unacknowledged alerts with pop up.
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Few bits of information needed for this issue: One of our users at our University created their own JSM org (We'll call this university-team.atlassian.net) this org is not related to our license w...
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I looked everywhere on JIRA, but I couldn't be able to find any "VIEW ALL ISSUES" option. I have admin access to the project, and tried to change schemes, permissions access, giving Direct Access, b...
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Hello, Can you help me? I'm having trouble viewing alerts in opsgenie. In the main opsgenie view, alerts are shown with acknowledged: false. However, when I access each alert, it shows that it read...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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We use Jira and Slack and I would like to know if it is possible to notify in a Slack channel or to the assignee about the status change that the assignee is responsible for. Is it po...
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This is a Why question rather than a How... I'm working on a request to require certain fields for certain issue types in specific (Company Managed) projects. The very first thing I did was to creat...
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Hello, I am looking to set up an automation rule to automatically set a ticket's urgency when not specified. I have set the rule up in my project, however when I create a ticket through Jira...
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Hello, I need to process the following request: A ticket must be forwarded to third-level support. As the service management board is only to be used for the service desk, I need to open a new tick...
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I couldn't find a way to send this message to Jira's bug report team but this has been frustrating for a few days. I use a lot of the strikethrough formatting when working on client feedback t...
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There was a known issue yesterday which has been marked as resolved (link to issue: https://jira-service-management.status.atlassian.com/incidents/hbhx13fzvdgz). However, we are still experien...
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i have a transition from "Work in progress" to " Waiting for customer" after customer responds it should go back to "work in progress" only not to any other status. Note: we have two transition from...
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We are using the tool with Slack; is there any way in JSM automation to identify who clicked initiated the assist? I want to be able to auto assign the ticket to the agent who initiated.
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As part of our approval process, we send communications to the requester letting them know we have sent an approval request to someone. As this is a customer response, it's saying the Response SLA i...
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EDIT: Solved! See below. Hi everyone! I'm very new to JSM and Automation, but since searching online didn't get me an answer, I thought I'd post here. I would like to set up a request form for onb...
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Good morning, how are you? For a given workflow, I created an SLA for each status. However, when I go to check the % of sla hit report, I only have a snapshot of the moment,...
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Hi What are the rules for adding request participants to the portal view tickets? For example I am a customer on a project and in jira , can i add someone as a request participant on the ti...
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Hello, I have a basic question about the solutions that are requested when closing a ticket. As I see it, the entry that I select there is saved in the Ticket. Nothing else happens with it, correct?...
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How do I delete a project from atlassian
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| September 15, 2025 11:39 PM PDT | ||
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| July 29, 2025 10:24 AM PDT |