Community resources
Community resources
Community resources
Jira Service Management
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Had been receiving critical alert notification although very high volume e.g. over 150+ a day. Had been putting on Mute for 1-2 hrs to silence the alerts but now after the last Mute ended I no long r...
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Created a project with Jira Service Management template and its the team-managed project. My application is having 4 different integrated APIs which are managed by other teams. Initially ...
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Hello :) Now that it is possible to use form fields in automation, and create cascading fields on forms, can you access just the parent option (even if the child option is populated) using automati...
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Hello, we are doing a soft launch to an internal ticket management system. We will have emails forwarded from an email question/request box, and we can get Jira to respond to the original reque...
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Hello! Previously I use to be able to add 6-15 images to an internal comment and they would all add successfully. Now whenever I tried to add images to internal comments, only half of them w...
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I am trying to create automation to re open a ticket when it is in a closed status. Right now, no comment is made when the customer replies and therefore the automation doesn't run. &nbs...
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I'm sure someone out here has tried to do this, but I'm looking into not atrociously complicated ways to track request type volume by individual request type across our service projects. We'd like to...
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Can somebody tell me what I'm missing for adding users to a JSM Organization through the API? I've tried to follow the documentation here but get an error message "could not find accountIDs"....
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Guten Tag zusammen, eine Kundin empfängt keine öffentlichen Kommentare, die wir in Tickets schreiben. Im Benachrichtigungsprotokoll steht, das der Empfänger auf der Sperrliste steht. Wo find...
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Hi Team, Is there a way to change the owner of the Teams? I can add or Join the team but unable to change the owner Thanks
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I need to add a stakeholder name to a service in Jira Service Management. I see the field on the first screen, but when I click edit, the field isn't listed so that I can add a name.
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I have recently licensed 2 new users for my project. Both of them have already logged in, but every time I try to assign them to a specific request type or request form, I get an error messag...
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It's a huge nuisance to reorder sprints when many are to be moved. There are options to: Move sprint to top Move sprint up Move sprint down Move sprint to bottom It'd be useful to drag and dr...
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Hello, We are using Jira Service Management, specifically with the Email channel for the creation of tickets. The issue we are running into is that all images for the email signature end up in the a...
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Can we use one single instance of Opsgenie with multiple distinct JSM accounts (One to many relation of Opsgenie with JSM)? Is this possible? If yes, how will this be achieved? Please help on this q...
- Question
- atlassian-cloud
- opsgenie
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As alerts are now managed in Jira service management and it is possible to set maintenance windows for the muting of integrations, we are wondering if the maintenance filters could be improved to all...
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What is the best option to deal with admin permissions? Preferabel we want separate Admin accounts for some of our senior support engineers, to prevent that they can make unwanted changes with their ...
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Hi all, I am migrating my OpsGenie Heartbeats to start using the JSM Endpoint, however the Genie token does not work with the JSM endpoint and the documentation suggests to use user@email:api-token....
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The fields marked in yellow show the American date format. However, when I create the asset, it changes to the German format, which is how it should be. But can I change this in the GUI so that it al...
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It looks like the search box on the customer portal only searches in a fixed list of fields (most likely summary, description and comments). It doesn't search in custom text fields. How can I change...
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Hello, I have built a custom field that contains a date. The field is called ‘Reopening date’. When the ticket reaches this date, a new ticket should be created with the same information, such as in ...
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Hi, what I try to achieve: Some portal users shall be able to create incidents (standard functionality of course) Some other portal users shall only be able to comment on alrea...
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Hello, Our education team has a 'training' request type where our customer success members can request that we do some training with clients. I am creating a form to gather info on the request type...
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I have created an intent of virtual agent: wherein I have added step to change request type and added JSON code to change one of the field ticket type to set as Account extension:  ...
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Hi (we have a Premium level JSM Cloud environment which entitles us to 1 sandbox). In this sandbox (SWISHDEV), I created Services. While doing this, I had to create Service Owner 'teams'. (wh...
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