Community resources
Community resources
Community resources
Jira Service Management
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Guten Tag zusammen, eine Kundin empfängt keine öffentlichen Kommentare, die wir in Tickets schreiben. Im Benachrichtigungsprotokoll steht, das der Empfänger auf der Sperrliste steht. Wo find...
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Hi Team, Is there a way to change the owner of the Teams? I can add or Join the team but unable to change the owner Thanks
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I need to add a stakeholder name to a service in Jira Service Management. I see the field on the first screen, but when I click edit, the field isn't listed so that I can add a name.
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I have recently licensed 2 new users for my project. Both of them have already logged in, but every time I try to assign them to a specific request type or request form, I get an error messag...
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It's a huge nuisance to reorder sprints when many are to be moved. There are options to: Move sprint to top Move sprint up Move sprint down Move sprint to bottom It'd be useful to drag and dr...
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Hello, We are using Jira Service Management, specifically with the Email channel for the creation of tickets. The issue we are running into is that all images for the email signature end up in the a...
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Can we use one single instance of Opsgenie with multiple distinct JSM accounts (One to many relation of Opsgenie with JSM)? Is this possible? If yes, how will this be achieved? Please help on this q...
- Question
- atlassian-cloud
- opsgenie
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As alerts are now managed in Jira service management and it is possible to set maintenance windows for the muting of integrations, we are wondering if the maintenance filters could be improved to all...
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What is the best option to deal with admin permissions? Preferabel we want separate Admin accounts for some of our senior support engineers, to prevent that they can make unwanted changes with their ...
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Hi all, I am migrating my OpsGenie Heartbeats to start using the JSM Endpoint, however the Genie token does not work with the JSM endpoint and the documentation suggests to use user@email:api-token....
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The fields marked in yellow show the American date format. However, when I create the asset, it changes to the German format, which is how it should be. But can I change this in the GUI so that it al...
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It looks like the search box on the customer portal only searches in a fixed list of fields (most likely summary, description and comments). It doesn't search in custom text fields. How can I change...
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Hello, I have built a custom field that contains a date. The field is called ‘Reopening date’. When the ticket reaches this date, a new ticket should be created with the same information, such as in ...
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Hi, what I try to achieve: Some portal users shall be able to create incidents (standard functionality of course) Some other portal users shall only be able to comment on alrea...
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Hello, Our education team has a 'training' request type where our customer success members can request that we do some training with clients. I am creating a form to gather info on the request type...
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I have created an intent of virtual agent: wherein I have added step to change request type and added JSON code to change one of the field ticket type to set as Account extension:  ...
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Hi (we have a Premium level JSM Cloud environment which entitles us to 1 sandbox). In this sandbox (SWISHDEV), I created Services. While doing this, I had to create Service Owner 'teams'. (wh...
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Hello, I would like to send by email the hyperlink to the JSM portal to my customer. I used that link/code, but when I click on it, nothing happen: href="{{issue.url.customer}}">{{issue.key...
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We want to enable MFA on the account that JSM. However, turning on MFA stops the sync. Is there a way to do this? Regards, Martin Kozma Sope Web Technologies
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Hi - our Sandbox was rebuilt when a 3rd party was upgrading our JSM/Jira ITSM setup. It was a fast export/import and not fully tested and I've been aware for a while some things are not set up correc...
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i have a number of different customer inboxes coming into my project, all currently revice responses from jira@{mycompany}.atlassian.net I want to display a different "from" address, is this...
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If "Continue with next Policy" is disabled but the first alert policy conditions are NOT met, does this mean the next policy in the chain will be checked?
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hello, I created an automation rule that triggers when a Deliverable (child) is automatically created via another automation rule based on the Epic (parent). The following automation rule is designe...
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I am attempting to: Change a JSM issue status to match a JSW issue status when it's being changed Current working setup: JSM (project A) Issue is created Automation: Create a new issue in ...
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Hi everyone, I'm encountering an issue with BigPicture in Resource Mode. When an assignee logs time on a ticket and this ticket is later reassigned to another person, all the logged time in the reso...
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