Community resources
Community resources
Community resources
Jira Service Management
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As alerts are now managed in Jira service management and it is possible to set maintenance windows for the muting of integrations, we are wondering if the maintenance filters could be improved to all...
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What is the best option to deal with admin permissions? Preferabel we want separate Admin accounts for some of our senior support engineers, to prevent that they can make unwanted changes with their ...
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Hi all, I am migrating my OpsGenie Heartbeats to start using the JSM Endpoint, however the Genie token does not work with the JSM endpoint and the documentation suggests to use user@email:api-token....
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The fields marked in yellow show the American date format. However, when I create the asset, it changes to the German format, which is how it should be. But can I change this in the GUI so that it al...
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It looks like the search box on the customer portal only searches in a fixed list of fields (most likely summary, description and comments). It doesn't search in custom text fields. How can I change...
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Hello, I have built a custom field that contains a date. The field is called ‘Reopening date’. When the ticket reaches this date, a new ticket should be created with the same information, such as in ...
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Hi, what I try to achieve: Some portal users shall be able to create incidents (standard functionality of course) Some other portal users shall only be able to comment on alrea...
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Hello, Our education team has a 'training' request type where our customer success members can request that we do some training with clients. I am creating a form to gather info on the request type...
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I have created an intent of virtual agent: wherein I have added step to change request type and added JSON code to change one of the field ticket type to set as Account extension:  ...
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Hi (we have a Premium level JSM Cloud environment which entitles us to 1 sandbox). In this sandbox (SWISHDEV), I created Services. While doing this, I had to create Service Owner 'teams'. (wh...
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Hello, I would like to send by email the hyperlink to the JSM portal to my customer. I used that link/code, but when I click on it, nothing happen: href="{{issue.url.customer}}">{{issue.key...
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We want to enable MFA on the account that JSM. However, turning on MFA stops the sync. Is there a way to do this? Regards, Martin Kozma Sope Web Technologies
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Hi - our Sandbox was rebuilt when a 3rd party was upgrading our JSM/Jira ITSM setup. It was a fast export/import and not fully tested and I've been aware for a while some things are not set up correc...
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i have a number of different customer inboxes coming into my project, all currently revice responses from jira@{mycompany}.atlassian.net I want to display a different "from" address, is this...
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If "Continue with next Policy" is disabled but the first alert policy conditions are NOT met, does this mean the next policy in the chain will be checked?
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hello, I created an automation rule that triggers when a Deliverable (child) is automatically created via another automation rule based on the Epic (parent). The following automation rule is designe...
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I am attempting to: Change a JSM issue status to match a JSW issue status when it's being changed Current working setup: JSM (project A) Issue is created Automation: Create a new issue in ...
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Hi everyone, I'm encountering an issue with BigPicture in Resource Mode. When an assignee logs time on a ticket and this ticket is later reassigned to another person, all the logged time in the reso...
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Is there any way you know of to add a phone number here in the on-call schedule? I can't seem to find a place (other than alert notifications contact info) to add a telephone number, and the identity...
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...rowser’s network activity https://p-square.atlassian.net/gateway/api/jsm/assets/workspace/395e92ef-038d-4504-b46c-9476b134cb0e/v1/objectschema/2/objecttypes/flat?includeObjectCounts=true. Can you give r...
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Hi, I created a "Send web request" and I would like to use the Organization from the ticket Organizations field. How should I use it? here is the structure I tried: "Attributes": [...
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Hello, We have implemented the customer satisfaction (CSAT) system in Jira Service Management. Currently, when a customer clicks on a rating star in the email, they are redirected to a feedback page...
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I'm relatively new (since August) to Jira Service management. I work for a smallish company. Our IT group has licenses for Jira. Then there rest of the employees can submit tickets ...
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I can find guidance on how to enable roadmaps for Jira software projects, but now service projects. Can you assist? I already went into "Project Settings" and "Features" options in my service project...
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We would like to provide dashboards to our agents globaly. They should be able to filter the result by different criterias like: Date Range (predefined and individual) Assigned Team(s) Customer ...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT |