Community resources
Community resources
Community resources
Jira Service Management
-
Hi - our Sandbox was rebuilt when a 3rd party was upgrading our JSM/Jira ITSM setup. It was a fast export/import and not fully tested and I've been aware for a while some things are not set up correc...
-
i have a number of different customer inboxes coming into my project, all currently revice responses from jira@{mycompany}.atlassian.net I want to display a different "from" address, is this...
-
If "Continue with next Policy" is disabled but the first alert policy conditions are NOT met, does this mean the next policy in the chain will be checked?
- Question
- cloud
- opsgenie
- opsgenie-cloud
-
Hello, I created an automation rule that triggers when a Deliverable (child) is automatically created via another automation rule based on the Epic (parent). The following automation rule is designe...
-
I am attempting to: Change a JSM issue status to match a JSW issue status when it's being changed Current working setup: JSM (project A) Issue is created Automation: Create a new issue in ...
-
Hi everyone, I'm encountering an issue with BigPicture in Resource Mode. When an assignee logs time on a ticket and this ticket is later reassigned to another person, all the logged time in the reso...
-
Is there any way you know of to add a phone number here in the on-call schedule? I can't seem to find a place (other than alert notifications contact info) to add a telephone number, and the identity...
-
...rowser’s network activity https://p-square.atlassian.net/gateway/api/jsm/assets/workspace/395e92ef-038d-4504-b46c-9476b134cb0e/v1/objectschema/2/objecttypes/flat?includeObjectCounts=true. Can you give r...
-
Hi, I created a "Send web request" and I would like to use the Organization from the ticket Organizations field. How should I use it? here is the structure I tried: "Attributes": [...
-
Hello, We have implemented the customer satisfaction (CSAT) system in Jira Service Management. Currently, when a customer clicks on a rating star in the email, they are redirected to a feedback page...
-
I'm relatively new (since August) to Jira Service management. I work for a smallish company. Our IT group has licenses for Jira. Then there rest of the employees can submit tickets ...
-
I can find guidance on how to enable roadmaps for Jira software projects, but now service projects. Can you assist? I already went into "Project Settings" and "Features" options in my service project...
-
We would like to provide dashboards to our agents globaly. They should be able to filter the result by different criterias like: Date Range (predefined and individual) Assigned Team(s) Customer ...
-
If a client does not e-mail the support email address, but instead e-mails one of our employees directly, how do we log an issue for them so that they can receive our replies & updates via Jira? ...
-
Hi team, I have a form attached to a request type on a Jira service project. In the automation of the request type, I read the form answer via smart value syntax. The below JSON is used in...
-
Even though I have shared the portal publicly, only external customers can access it and create tickets, while internal customers cannot. I don't know the reason for this issue. Please help me i...
-
This is a great new feature in Jira Service Management but I can't seem to use automations with this? I was using components before and had an automation set up to email agents whenever an issue wit...
-
Looked into switching our ServiceDesk to Jira for the Atlassian Intelligence bot we were advertised could also search a confluence knowledgebase and after raise tickets all from inside a team's chat....
-
Hi i want to write a good description using heading and bullet list using JIRA REST API. But i didn't get any example in the documentation like how i can use heading etc. Right now i am sen...
-
I tried to submit a request on behalf of a customer who is also the reporter. I thought once a ticket/issue was created in JSM whoever comments on it would automatically trigger a support email to th...
-
I need to find out how to escalate an alert to another team. The other team will have a schedule rotation and the person on call should be able to view the alert is assigned to their team.
-
We have a client who wants to be able to use the portal to send specific requests to our client support team. The client only wants themselves to be able to see this request type in the portal. I hav...
-
Trying to link a data connection to an existing form. I added the URL, clicked Next then got an error
-
Does anyone have any recommendations for managing a product with multiple teams? Ops focused and Agi
Does anyone have any recommendations for managing a product with multiple teams? Ops focused and Agile focused? One team is prioritizing items and the other prioritizes their own but some of t...
-
Hello JSM community, I want to allow a large number of developers to see all JSM alerts without adding them to all responder teams. One recommendation is to add that user to have "Browse Projects" p...
Atlassian Community Events
| User | Count |
|---|---|
| 32 | |
| 17 | |
| 8 | |
| 7 | |
| 7 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| 2 hours ago | ||
| 4 hours ago | ||
| 6 hours ago | ||
| 6 hours ago | ||
| Friday |