Community resources
Community resources
Community resources
Jira Service Management
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Queues are an awesome tool in JSM projects and now they are buried and awkward to find In the old UI, when you were in your JSM project, queues were handy and quick on the left nav at the top. Now, ...
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Hola buenas tardes necesito traducir un campo personalizado pero no solo el nombre y la descripción también las opciones del mismo campo ejemplo: Tengo una lista desplegable y necesito que esté cómo ...
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I'm trying to add new users to Projects but I dont have Project settings area. How do I get this
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Im trying to give access to a team member to add/link an email channel into a JSM portal. The user has adminsiter project permission, but when attempting to add the emai,l the user is receiving an er...
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Hi all, I am currently using a Jira Serice Desk project with several email addresses to allow our partner's customers to create issues on our side. xxxx.partner@jira.net yyyy.partner@jira.net Eac...
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Is it possible to have include that you need to provide a comment / reason for transitioning a story in a certain status back to a previous one? For context, we have an integration with Solution Man...
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...n the alert? receivers: - name: default email_configs: - to: '{{ .GroupLabels.support_contacts }}' send_resolved: true - name: opsgenie_receiver o...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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I created a service project - an IT service management program and I need to add my customers to the project so they can report bugs. The documents say to add a customers go to customers but I ...
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Hello, I currently have an automation that automatically adds a non-JSM agent(manager) as a REQUEST Participant to view a ticket that is created. That worked perfectly. Automation is t...
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Hi Automation folks I have created the following automation rule, and cannot seem to get it to work. I am thinking it has to do with the formatting of the form date but unsure. I've tried a lot of di...
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Hi, how can my app get organization ID of a Jira cloud to work with the teams public API? Is there an API that will return the current organization id for the Jira? Thanks
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...alled Available for request and Approval Required, as well as a "person selector" field for Approver Name. - If Available for Request is True then the application is included in the l...
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I’ve followed a guide to customize the customer satisfaction email in JSM Cloud: https://support.atlassian.com/jira/kb/how-to-customize-the-customer-satisfaction-email-in-jira-service-management...
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Hello, I'm using Jira for both project management (via Kanban) and ticketing (via Jira Service Management). Email requests work well — the reporter is correctly identified from incoming emails. Whe...
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Good day all, We have an integration that creates an alert in Jira when Zabbix has discovered an issue with the severity of High or Critical. This is working, so for example we have process t...
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Whenever we receive a problem from colleagues via Outlook, we send the problem to Jira so that a ticket can be created. However, we now have the problem that our colleagues who have been added to the...
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I'm trying to login and suddenly I see the below message! what should I do to get my account back? I have tried lots of routes but I can't see to get in touch with anyone directly.
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Hi, I am setting up a test IT Helpdesk in Jira SM - Trial version and went to add Boards from Project Settings-Features but it is not listed as an option. Can you advise if I should be seeing this o...
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Hi Team, I am using alertmanager to create alerts and want to integrate it with opsgenie. I understand the basics of it and able to get the alerts via opsgenie. But I want to send alerts created by p...
- Question
- cloud
- opsgenie
- opsgenie%2ccloud
- opsgenie-cloud
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i am not able to logging into jira portal and not able to see the service managment tool
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Hello all - Having some troubles editing some approval steps in one of our JSM Cloud Projects. When I go to the specific workflow, and edit 'Include approval step' tab for the below - ...
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Hello all, I have had some requests to add users to a team managed project in JSM. I have gone to the Project > Settings > Access > Add People and added them in here as 'viewer' Should th...
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What My Automation Is Trying to Do I'm working on a Jira Automation rule to automatically update a User Picker (multi-user) field based on the results of linked Assets objects. Context: I have a...
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I go to the Incidents page and select the templates tab and get the message Something went wrong...
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Set up the integration we receive the Description and Priority, and Extra Properties Team and it shows the team name. When the alert comes in I receive this error "Skipping Create Alert notificatio...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Atlassian Community Events
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| July 29, 2025 5:22 PM PDT | ||
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| May 15, 2025 6:29 AM PDT |