Community resources
Community resources
Community resources
Jira Service Management
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Hi All, I've recently set up Service Management and now experiencing an issue where email requests are creating 2 tickets. The first one comes in as an email request type and say a user has...
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Dear Community, I'd already Set of applications in our asset management. But I need to update the application price depends on custodians & as well as Tax Forms. Detailed Explanation: ...
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I would need the integration between Jira Cloud and Dynamics CRM. In the integration we have to do the transition is one-way only from Jira to MS Dynamics CRM Online...
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we are using jira service management cloud for customer support tickets and eazyBI for reporting. I want to list the tickets which has opened and severity as critical and severity is degreeded to ser...
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In this api description; "type": "hourly", "length": 6, What is hourly and what is length? Going further the payload example, neither type nor length are adding up to anythin...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Dear Team, I am trying to send Incident update using Slack notification feature but everytime it create a new notification for the same Incident instead using thread option for the same Incident. ...
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Hi, Do you have any experience with building an SLA policy in JSD? I'd like to define one SLA for a specific type of ticket and ticket handling team - time to first response and solution counted on...
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When new support tickets are created in our service desk, they get assigned to me (an Admin) instead of the project lead (UserA). I did check other forum posts with the same issue, but their steps...
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Hello, Recently, I've synchronized the existing "Department" and "Manager" attributes in our Azure AD using Atlassian Guard. I'm currently trying to get these attributes into an automation, but...
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Hi, Is there a way to setup an automation that does the following steps: 1) Uses saved filter to export the data into an excel file - automatically. 2) Then, stores the excel file into a S...
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It looks like our database is taking a little longer than usual to sync up. Wait a few moments then try again.
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I'd like to have a channel per project on Jira, for team members to see existing issues/tickets and their status. I've got a notifications channel set up, but that's not quite what I'm looking for.
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When create new dashboard and add gadget "Test Runs Summary", find target test executions by "Saved Filter", input valid filter but it will not be available in search result list. How can I user my ...
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We used the "Reply to customer" function and sent an reply to our users. and now we are trying to forward our reply to other users in email outlook. Is there any way we can pull this reply in ...
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It looks like our database is taking a little longer than usual to sync up. Wait a few moments then try again.
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Hi all, I had a customer ask me yesterday if it would be possible to prompt an agent to write a knowledge base article if there isn't one already for a specific topic / ticket. Has anyone else ha...
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I am unable to find operations tab to navigate to integrations. I want to integrate JSM with SECEON.
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I tried a few things to get the value provided by the fieldkey from a from into the ticket summary via automation. but it still keeps empty. this is what i tried {{issue.forms.23daeea...
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When I opened my project on Jira now, I did not find the kanban board. Knowing that my project is on Jira Software Project. What is the solution to the problem of the kanaban board no...
- Question
- cloud
- jira-service-management-cloud
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Hi JIRA Team, Can you please provide the best solution for the below error. It looks like our database is taking a little longer than usual to sync up. Wait a few moments th...
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Hello, yes it is a question that has been asked before but I want to confirm it again. We will look at the tickets received by 3 people. But there are more than 10 employees in the company, s...
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im trying to turn on an automation, where; - summary includes the exact phrase "Invoicing 2.0 ran successfully on CSL", and - reporter = BeelineDBATeam@beeline.com in that scenario...
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Hi There, We have more then 500 Application Codes "App Code", when raise the change, change requestor will use the related "app code" to associate with the change. And currently, the "ap...
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I went through the link below https://community.atlassian.com/t5/Jira-Service-Management/Priority-field-is-missing-from-the-list-of-available-fields-for/qaq-p/2287166 . Please let me know what...
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HI All, How do you effectively create a dashboard per-person service desk agents for performance analysis using key metrics such as 1. completed tickets per agent 2. SLA success/breached...
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