Community resources
Community resources
Jira Service Management
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We have a lot of Epic items with child issues that are not necessarily subtasks. Usually Story and/or Task. An administrator recently archived an Epic, and the Story and Task tickets, all of which a...
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Working and generating the project to receive reports from failures, I am trying to set up the environment to create reports, but now, I am struggling trying to create rules (automation) or manually ...
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Hello all, I would like to achieve the following: Open Help Center where external customers can browse our knowledge base articles (hosted in Confluence) and educate themselves on the pro...
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Hello, i am having an issue getting the "field help" to show on our JSM portal, it shows a '?' beside the applicable fields, but when hovering, or clicking , nothing shows. Has anyone else experience...
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Hi, I hope someone can help... I'm doing some v10 upgrade testing using a clone of Prod (v9) which has been upgraded to 10. I've noticed that when I use a custom asset field in my Requests, the pi...
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This occurred on March 25th around 00:15 EDT (GMT -4). The problem is no longer occurring but it caused issues then and couldn't get data from the customer. Was there some maintenance occurrin...
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Meus usuários do Jira caíram na lista de supressão e não estão recebendo notificações.
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Our company uses Jira software and Jira Service Management. Depending in the department you work you will have a license for one of the two. Team members with a Jira software license can also browse...
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Hello to all! For the last 20 days we have been seeing that a large part of the team, but not all of them, have not received notifications or only received an SMS. Usually SMS, call and APP notifica...
- Question
- alert
- bug
- cloud
- notification
- opsgenie
- +1 more tag...
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Hello Atlassian Community, I am experiencing an issue with a Jira automation rule that is failing to set the "Team" field when a new issue is created. Details: Goal: The automation ...
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For a long time I've successfully been using the JQL search below to find certain Jira issues with missing labels. project = XXX and issuetype = bug and status not in (rejected,resolved) and (labels...
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Hello, I would like to create an automation rule that, for each ticket create in a project, deletes a specific participant request. Is that possible ? Thanks in advance for help.
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Hi dear community, Im struggling about advance searching in jql what Im looking for; All issues ,A user, update in only 2025.02.24. attempted,issuekey IN updatedBy("A,2025/02/24"), i saw som...
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Currently I have an automaton rule set up to set the status of a Ticket to "Waiting for Customer" once 14 days have passed and the assigne is changed to the parent reporter. Now should the custome...
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Hi, it seems that we are not able to sort on departments that are inherited from guest users, and sort those away from creation with the current version of the JSM asset integration with EntraID ...
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Dear Jira Expert, I am trying to create a report for values of labels, which are just availbale in forms, but not in the ticket i am going to see as a service agent. I assume in the service agents v...
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Hello, On a Data Center instance I create an issue when an asset object is created (using the Assets automation rules). In the Create transition of the issue I need to set in a text custom field th...
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Hey all - as you may have already seen, we’re moving into the next chapter of our vision for modern operations by moving Opsgenie’s alert, on-call, and incident response features into ...
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All of our other services are still working eg friendsschool.atlassian.net/wiki and friendsschool.atlassian.net/jira but friendsschool.atlassian.net/serviced...
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To put it simply, I have a process where people within the business can post feature requests to Service Desk and then I add it to Product Discovery for discovery and prioritisation. I want ...
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I am trying to learn about the top marketplace apps for support agent skill management - defining a skill taxonomy/hierarchy, assigning skills, tracking team progress etc. Would love any pointers!
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How can I get an instance of Asset Management in JSM and learn and create a demo to maintain the inv
In my company we use Spreadsheet to maintain inventory. Is there a way I can get an instance of Asset Management in JSM and learn and create a demo to maintain the inventory in my g...
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Is there any way for a customer to share a request, created in the portal, with an organization the customer is not a member of?
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This function used to work within OpsGenie but seems to be missing (or removed) from JSM. Is that by design? Is there another way to subscribe to JSM schedules? We use these so that it shows up in o...
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Is there a way to sync an individual's Google Calendar status to JIRA Service Management? I.E. if we have a group which is utilized for round-robin ticket assignments, and an individual is a member ...
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Atlassian Community Events
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| 27 | |
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| Subject | Author | Posted |
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| September 16, 2025 4:43 AM PDT | ||
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| September 9, 2025 11:40 AM PDT |