Community resources
Community resources
Community resources
Jira Service Management
-
I have a customer portal where the user creates a request for revoking a user's rights. The user needs to select a user in the field "Pravice za uporabnika" (Rights for the user), id ...
-
Automation that allows you to retrieve the manager of a ticket, these are objects in asset (user) to
I'd like to know how to retrieve information with smartvalue, i have tried this {{object. Jira User}} and {{object.Name}}. Yet logs make me ...
-
Deal bloatware makers! The question is in the title. Following the the write-up on escalations api here; https://docs.opsgenie.com/docs/escalation-api curl -X DELETE 'https://api.eu.opsgenie.com...
- Question
- cloud
- opsgenie
- opsgenie-cloud
-
I added 2 of my customers with the same e-mail address extension to the project, but I cannot add 1 customer. (You do not have permission to invite customer to support project).  ...
-
When checking "User details and activity" report under Analytics -> User Management Report, we noticed that "Last logged in" column shows wrong data for some users. In comparison, the report for u...
- Question
- cloud
- opsgenie
- opsgenie-cloud
-
Couldnt able to assign ticket to specific person even after got license (guruswamy,vaishali) n1676169
-
Good afternoon, Can anyone confirm if it's possible to link a new job to an old one based on matching email addresses? Specifically, if the applicant's email in the new job matches the respond...
-
Hello, For our Procurement project workflow, we have 3 levels of approvals before the request reaches to procurement team as below: Level 1 - Category Manager Approval Level 2 -Head of Departme...
-
...vatar.png", "32x32": "https://avatar-management--avatars.us-west-2.prod.public.atl-paas.net/default-avatar.png" }, "displayName": "ABC", "active": true, "timeZone": "America/N...
-
Dear Friends, I’m currently exploring the Premium plan and assessing its feasibility by understanding why I might need it instead of sticking with the existing Standard package (Clou...
-
I have an iphone 16 Pro and running Ops Genie. I am not able to hear the alerts and the settings do not appear to be correct (comparing with an iphone 15 the settings are different) all the se...
- Question
- cloud
- opsgenie
- opsgenie-cloud
-
I'm trying to post a comment to a specific "alert" in Jira Service Management (JSM) via a POST request, but I'm encountering an issue where the comment is being posted to the Jira issue instead of th...
- Question
- api
- automation
- cloud
- comment
- jira
- +2 more tags...
-
I am not an Atlassian expert, though I am learning more and more each day. I'm working on a setup where tickets are created in a company-wide externally-facing project (e.g., “External Project...
-
which chapter gives the most hands-on training
-
We are going to be using Jira Service Management for external clients. We have a portal and email that clients can submit tickets using. We have a list of Organizations with email domains so that whe...
-
Hello, I am looking for use cases in which companies use Atlassian products for scheduling field tech work natively (no add-on apps). I understand there might be many variables here, but I'd like to ...
-
...hown for. const group = "JIRAtest"; if (groupNames.includes(group)) { issueTypeField.setOptionsVisibility(["10040", "10011"], true) } Is there another way or is there something w...
-
We are setting up a new process for onboarding new users. We have never used anything like Jira before so this process is completely new for us. I have managed to create a custom form and associated...
-
Trying to create an automation that checks to see if a checkbox has been checked on a form. If so, then it spawns another separate ticket. Can this be done using Field Keys and a smart value...
-
The JSM Help Center currently displaying only 6 portals by default. But users want to configure it so that all portals are listed without the need to click "Browse all." The goal is to have all avail...
-
We are planning to migrate our custom ticketing system to Jira Service Management. Is there an official method to import a large volume of companies, users, and tickets from our exis...
-
Is there a limit on the amount of assets/objects you can have in JSM-Data Center? I see there are limits on Cloud, but when I try to navigate to the data center version it leads to a dead link. ...
-
On a Jira software board (GD2), the time frame is set for two weeks to keep issues on the board but there are some that are staying on the board. I do see that these tickets were updated after they w...
-
Hello, Lately we've been running into a particular issue where seemingly random users' emails to IT will not be auto-created as tickets in Jira. We haven't found a common ground on why this is happ...
-
While testing my account creation notification, I noticed that the password reset email that is sent out has the subject line "test Account Created". Does anyone know where I can go to edit that to r...
Atlassian Community Events
| User | Count |
|---|---|
| 20 | |
| 10 | |
| 8 | |
| 8 | |
| 7 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| Monday | ||
| Friday | ||
| Wednesday | ||
| June 17, 2025 9:59 PM PDT | ||
| June 17, 2025 9:50 AM PDT |