Community resources
Community resources
Community resources
Jira Service Management
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Is it possible to create a dropdown field with a specific list of options based on the request type chosen within the portal group chosen? Portal Group A Request Type - Support List A, B, ...
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Hello! I'm trying to make a query with JQL to get all the tickets created and updated during the last 3 months but with the query I'm showing here I can only get the tickets created during the month...
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Had the right to do this previously but somewhere along the way it disappeared. Also cannot assign an assignee anymore.
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Alerts are created via API integration. using the same integration, notes are added to alerts. When an alert is created, a JSM issue created. When a note is added, via API, to the alert, t...
- Question
- cloud
- jsm
- opsgenie
- opsgenie-cloud
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I have some problems to select some fields from a filter (JQL or base) visible in the queue which allow to made and prioritization of the backlog. At the first step, I have configured and added some...
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Hello team We have noticed that when you hover over a user in the on call schedule it shows only the e-mail contact of the user after migrating to JSM from ops genie. The user has filled in all the...
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Scenario We are setting up a form to be filled out by internal staff members via JSM Portal. In some cases we want to pre-fill fields with user related values like i.e. name, department, position or...
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Hi guys, When an agent (agent_one@firma.de) creates a ticket by sending an email to the Jira inbox (service@firma.de), sometimes no internal notifications about the creation of a new ticket are sent...
- Question
- jira-service-desk
- cloud
- jira
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Dear Community! We have created multiple issue types in a Service Desk project. All of them is an Incident type, but they all have different names and icons. What we would like to achieve...
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Hello Team, I have admin access in both JSM and Freshservice, using the same account for both systems. When I send an email to my project email ID (e.g., project_name@domain.atlassian.net), a ticket...
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Hello, I do not receive email notifications to my work email after a new ticket have been created. I checked notification settings in the Jira Project settings and in Personal Notification settin...
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Hi JSM Folks, Do you have any recommendations for a good JSM theme that supports forms? I tried installing Theme Extension for Jira Service Management in our JSM instance, but we en...
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Hello, My customers (users who will open issues on JIRA SM) will log on Azure AD. Do they need for each a Atlassian Guard license or Guard license is only necessary for user/agents (user that will r...
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Hi, For an integration I'm building using some automation rules with incoming webhooks and outgoing web requests I'm looking for a way to generate a GUID or some other kind of transaction id which ...
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Hello, Community I need assistance. I want to use Smart values below the condition I specified in Automation to subtract two values that are present in numbers under two distinct custom fields and...
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Hi, Are there any native Atlassian supported integrations betweent JSM and Zendesk? I ave seen that you can sync alerts in JSM - but can we just to issue to issue integration between JSM and...
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Get Certified tab in University.atlassian.com is not opening. Once i click on that, it is a blank page. Can anyone help?
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Does Jira Cloud support integration with ManageEngine ADManager Plus?
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Hi Everyone, I have a favor to ask. Currently i try to set-up a workflow where approval need to provide atleast a comment or change a field value in order to approve/decline request. Below her...
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I have a customer portal where the user creates a request for revoking a user's rights. The user needs to select a user in the field "Pravice za uporabnika" (Rights for the user), id ...
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Automation that allows you to retrieve the manager of a ticket, these are objects in asset (user) to
I'd like to know how to retrieve information with smartvalue, i have tried this {{object. Jira User}} and {{object.Name}}. Yet logs make me ...
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Deal bloatware makers! The question is in the title. Following the the write-up on escalations api here; https://docs.opsgenie.com/docs/escalation-api curl -X DELETE 'https://api.eu.opsgenie.com...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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I added 2 of my customers with the same e-mail address extension to the project, but I cannot add 1 customer. (You do not have permission to invite customer to support project).  ...
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When checking "User details and activity" report under Analytics -> User Management Report, we noticed that "Last logged in" column shows wrong data for some users. In comparison, the report for u...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Couldnt able to assign ticket to specific person even after got license (guruswamy,vaishali) n1676169
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