Community resources
Community resources
Jira Service Management
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I would like to generate external mails to our customers using JSM as trigger. For that I want to create a ticket and then add the customer as a request participant. I will want to do this via API. ...
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Hello, For Jira Service Manager: I need to edit Queue to show certain request types only after they are approved, but the other request types should appear in the queue regardless of status. I am ...
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Hi, we have created integration in Jira Service Management for GrafanaV2. When an alert happens in Grafana, it is forwarded to Jira, we can see it in the Intergation logs, but no alert...
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Like the Post title says, looking view monthly (previous months) total closure of Issues for our team and then going forward monthly as well. And then break this down to show number of Issues ...
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I want to call some of JSM Rest APIs (write and read) from my Java Service that is not related to atlassian. Can I use basic auth to do that? It will touch my JSM Project only
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I have an android mobile device, and I am not getting notifications from ops genie most of the times. Sometimes it does not notify me when I am on call. For some alerts it does send an sms and a call...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi everyone, We have noticed the problem that when a form is added to an issue via automation, the form is only ever added in the primary language. No reference is made to the “Request language”. ...
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Hey There! I'm trying to set the automation for my tickets. The simple one is to see who is reports the request via Portal, find this user in the Jira Assets and fill the custom field(assets objec...
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After submitting ticket through portal and email.Response mail is very slow from Jira , What is the solution for resolve this issue.
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Hi folks, I've set Jira Cloud up with Slack It's set to raise an issue when a workflow URL is used. However, users who attempt to use it get the following error: Where would I g...
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How to modify the user requests list view with some custom fields as the columns in the Help Center?
How to modify the user requests list view with some custom fields as the columns in the Help Center? For example, here I want to add the other fields like Due Date as columns to the reques...
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Hi community, We’ve noticed that some users are encountering the following error when trying to update the Sprint field in Jira: "We couldn’t update the Sprint value. You can try again in ...
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Dear Atlassian Support, I am experiencing an issue where emails are not being received in Jira Service Management for both of the created IDs. Here are the details of the issue: Issue Summary: ...
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Hi Community, I have a workflow used for change requests, where an approval step is set when transitioning to Pending approval status - people from the jira field "approvers" are automatically...
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Hi, we are using JSM and have the following use case: Customer A creates an issue by sending an mail. As an agent I want to discuss this issue with customer B. Maybe the manager of customer A or t...
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Hi :) We use Jira Free. For some time now we have had a message that we are exceeding our data space. We have deleted a lot of attachments and old tasks, but we still have a message that space is fu...
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Hi. Does anyone know why a deletion of an alert triggers a notification.? I can't seem to find anywhere, that I can specify that its only on ACK and closed it should trigger
- Question
- opsgenie
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Hi there fellow Atlassian guru's! I'm comming across a specific use case in setting up a new scheme in Assets. See if you can help me out! 1: Mask Attributes One of the obj...
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Hi Team, We are in the process of transitioning away from EaziBi, and I would like to know how far back we can generate reports. For instance...
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UPDATE (7/30/25): We've introduced several exciting enhancements to Playbooks including support for JQL filtering, drafts, and automation rule creation - read this post to learn more! ...
- Article
- api
- automation
- aws
- azure
- confluence
- +24 more tags...
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Hi, I am trying to set up a customer support system using Jira's Service Project template so that customer can submit tickets to us for bugs, maintenance, and etc. My ch...
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I am working in Jira/JSD Data Center v9.12.x (I know the Deployment tag on my post saying "Cloud". My community account is not associated to the DC instance on which I'm working, so I couldn't pick...
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📣 Update: Thanks for everyone that expressed interest in this program, we are no longer accepting signups, we will contact the sites that have signed up through the tickets, expect this to take a...
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Hello Jira Community, We are currently utilizing Jira Service Management for internal support within our organization. All our customers are internal users who belong to the same organization. We wo...
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1st question - How do we grant a user access to the Plans feature inside jira? I have a user who needs access and unsure where to add that user to gain access to the plan feature? https://imgur.com...
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