We are facing issue while integrating zabbix with jira service management

[Nivitha Titus]

alerts are created and closed when they are created and closed in zabbix . but when there is an update action like acknowledge or update priority it is not reflected in the jira service management .
i am susing the send2go binary from the package and actioncommands mentioned in this page .https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-zabbix/

[Gabriela - LeanZero]

Hi @Nivitha Titus, create and close working while updates don't points at an empty Update Operations table. In a Zabbix trigger action the three tables fire on different events. Operations on the problem, Recovery Operations on the resolve, and the third one on an acknowledgement or a severity change. Yours is wired for the first two.

The same action fixes it. Alerts, Actions, Trigger Actions, open yours, Operations tab, then add your send2jsm script to that third table with Current Host as the target, the same way you set the other two up.

Check which section of that page you followed, too. Only the 6.4 and above one tells you to repeat the step for Update Operations, the 3.2 to 6.2 section stops at Recovery Operations.

That page also describes send2jsm as creating, acknowledging and closing alerts and doesn't mention severity, so confirm the acknowledge lands before you count on the priority.