Unable to copy some fields in automation

[Keith Jones]

I have a form in JSM (cloud) with all of the fields linked to Jira fields. I have an automation that creates a new work item, attaches the same form, and then copies the information over to the new form. (I actually have several of these processes running).

On this one particular form, there are 2 fields (out of about 30) in which I get the error "We excluded the configured field from this action as it couldn't be found:

<Field 18>, <Field 25>"

I am using the Copy function in the Edit Work Item step. Specifically, Issue to Copy Value from: Trigger Work Item. with  Field to Copy Value From: <Field 18>.

All of the other fields are set to copy the same way, and they all work. It seems like the new work item (which is a different work item type) doesn't contain those 2 fields, but they were all created and added at the same time. The fields (all of them) are not set to be visible on the view screen. 

My first question is, in the error message, where could the configured field not be found? Source or destination? 

I've unlinked and relinked the Jira fields with the form. I've also surfaced the 2 fields on the view screen for the source and the information shows up there.

Any thoughts on where to start?

[Keith Jones]

So I found out the "what", but not the "why". But that's okay - I've messed around with this long enough.

Turns out that there were 2 deleted fields by the same name (they were checkbox, not radio buttons). They were still in the temporary deletion period. For some reason, selecting that field in the smart value picker entered the custom field ID of the deleted items, not the current ones. Maybe because they were in the temporary deletion period? No idea, but I renamed the current fields and everything seems to work fine. <shrug>

Thanks for the help and feedback Mikael & Christopher. 

[Christopher Yen]

Hi @Keith Jones , do any other radio buttons copy successfully? and you're saying when using the smart value for those fields in an email no values are coming through?

[Keith Jones]

That was my first thought too - that it was related to the radio button field type, but I've got several others in this form that work just fine. And yes, if I generate an email and copy the values from the linked fields, those 2 fields are blank in the email.

[Mikael Sandberg]

Automation is using the create/view screen to create new work items, so if the fields that you are copying over to the new work item is not on those screens that is why you get the error message, which is on the destination item. Think of it as a user creating the work item, if the fields are not on the screen the user cannot fill them out.

[Keith Jones]

Looking at the other fields, they are not associated with any screens - at least as shown in the Active Fields list, yet they copy over without any issue. In the listing below, the 3rd and 4th fields do not copy over. all of the others do, whether associated with a screen or not. 

It's not just the destination that's causing problems. If I complete the form and then use automation to send an email with those fields, the 2 trouble fields are blank. I think I may just recreate those 2 fields and see what happens.