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Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Hi, I would like to implement the following scenario: based on the task in project1 I create a copy of the task in project2 - done I am creating an association of type: cause - caused by ...
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It seems I cannot set System Fields to show when empty? "Where's my field?" tells me the info below, I know it's got to have a value to display, but when I go to the screen config it tells me the vis...
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Hi, I've been trying to create an automation that would allow me to transition a task status from Blocked to Open when I removed the links blocking said task - but so far all my attempt fail...
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I have a team managed service project and I need to remove the option to create a request that is type Email Request and I am not able to. I was able to disable it but it still appears in the create ...
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Dear Team, Is there any possibilities to filter request participants results by organisation while creating or modifying a service management ticket. The idea is to avoid misclick or choosing wrong ...
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I am trying to create a simple automation to send an email when a new work item is created. That said, I am trying to add details from a FORM that is part of the request type within the ...
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This is driving me crazy and I'm so close. Object Schema = Employee Object Type: Department/Cost Center In my Object type Department/Cost Center I have the following fields Key Business N...
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While making the Comments field mandatory, there are 2 options - 'Reply to customer' and 'Internal Note'. How to make only the first one mandatory? Because our use case requires all JSM users to see ...
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Dear Team, is there a way to exclude the week-ends in time difference? I use the following smart value: {{now.diff(issue.duedate).abs}} from which I need to exclude the week-ends. Can you ...
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When i want to reply to a customer I put a comment in the ticket but since monday 30 juni I have notice dat my comment For example ticket [SD-78056] Woonruimtebemiddeling (WRB) - Autorisaties...
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So I am struggeling a little with the custom fields connecting my assets DB to Jira tickets. The DB setup example: -Cars --Wheel ---SerialNumber ---producer ---ect... I have linked my first ...
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...y customer (internal comment) or if customer should see it (public comment, answer customer). There was never a problem, but since a few days the default setting is "internal comment". But w...
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...bsp; "fileName": "object_schema.zip", "objectSchemaId": 1, "includeObjects": "true", "password": "12345", "objectSchemaName": "o...
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Já montei uma estrutura de abertura de chamado via e-mail, funciona perfeitamente, porém há informações que quero incluir como se fosse de chamado pelo portal, como componente e ação e sintoma e SLA,...
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Hi, I have been at this all day (YouTube, Atlassian community, etc.) and I have created a new permissions scheme, created a new role, added users to the role and then granted them "Browse Only" acce...
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Dear all, I need some guidance from you. I need to export my JIRA user database or find a way to find out which project(s) my instance users are participating in. Example: Francisco Navarro: - Pr...
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There is a user who has searched for certain asset objects using the “Serial number” attribute. He searched for the asset objects via the “Search object” field (see image 1), which can be seen at the...
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Hi Guys, i am new to jira required help on this task. how to create the workflow for data migration from oner server to another server in jira withe approval status.
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Hello Dear Community, I have the following situation. In my project, I am sharing a ticket with my service desk customer through the Request Participants field, but they do not get notification...
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Hello, I try to link work items with my services unfortunately no matter what I do, I cannot see the linked work items on services. It does work for other assets though.
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1. Notifications in Jira Currently, the three of us do not receive any email notification when a new ticket is logged in Jira. We only receive emails once we’ve assigned a ticket to ourselves and th...
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Hello, some (not all) of our agents told me, that after deployment of new JSM navigation/design JSM is reacting slowly, sometimes, not always. And sometimes (like today again) they get a message&nb...
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Hello, I'm trying to set up Forms in Jira Service Management using a Data Connection as a source for a dropdown field. We have an internal API that returns client-related information. To filter the...
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Hi, Not sure if this has been asked before. When a customer replies to a ticket that is older than, say 1-2 weeks, the old ticket reopens with a notification to the ticket owner. Yesterday t...
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Hello everyone, maybe someone has an idea how I could solve this. I would like to change the upper background like here Best practices for configuring your customer notifications When I look...
Atlassian Community Events
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| 4 hours ago | ||
| June 25, 2025 7:43 AM PDT | ||
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| June 6, 2025 10:03 AM PDT |