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Community resources
Community resources
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Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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I have a list of users, grouped by organization on a JSM project. These users are active and have certain requests active. Only some of these users are visible on the "People and Access" page. Why? ...
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Hi Atlassian Support, We are trying to use the free version of AIO Test, which is limited to 10 users. Our organization currently has 10 users. However, your system seems to indicate that we have 1...
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Hi community ! I have a challenge which consists of sending the approver the message to accept or decline via direct chat in Slack From what I've seen in other forums, the...
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I am trying to associate Releases (FixVersions) with the Time Boxes created in my Big Picture plan. I don't see "Release" as an option, as I have seen in my previous lives. Plan consists of a singl...
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We're setting up a wallboard slideshow to display incident and change information on the monitors throughout the floor. Would like the data to refresh, but was disappointed to find this info th...
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How to create import configuration manually in cloud for JSM it is throwing error saying like below, showing like that if i want to create manually means how to create
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How can I declutter my Jira Service Management project for IT Help Desk - ie: removing the unused apps / app icons from the left side bar, the right side bar (Customer Details area), inside the ticke...
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Due to business requirement and reporting purposes, client is associating one or more Salesforce case from Jira. In Salesforce, only one Jira is associated but the updates on other associated ...
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We are trying to integrate another app into our Slack channel that has the Assist Bot integrated. Has anyone found a way to call a Slack command for another app that is integrated into the same ch...
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I am looking for a detailed procedure (if one exists) to modify outgoing JSM voice notification calls. I've seen some posts that say it's possible, but no detailed steps to perform ...
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Previously, in Jira, we used to be able to create new issue reporters (clients) by associating them with an email address. After this Jira update, I no longer see the option to create an organizatio...
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I am setting up the Virtual Agent for our users to use with our knowledge center. After they have had their question answered by the virtual agent they are asked "Did this resolve your issue?" and if...
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We are planning on bringing in users to Assets from Entra ID. However we want to link fields such as reporter to the user asset so techs can look up people by employee ID. We also want to show the us...
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Greetings! I am following the Manage Request Participants with Automation in JSM Cloud article in JSM Cloud and running into an issue. Specifically, I am trying to add multiple RPs using the...
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Hi All, I've created a new jira project. I have a Manager Approval status in it. I have added a field called choose a jira manager. I would like reporters , when creating a ticket, to choose ...
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Hello Community, Our company has started using Hubspot. I am wondering if it is possible to use the Hubspot > Jira integration app alongside a Jira custom field the display to JSM agents a clien...
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Dears, is there any way to remove jira license from bulk of users one time even using script runner
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I'd like to know who's brilliant idea was to move the transition button from the right panel under the title?! The right panel serves for ticket related actions. Why would you remove it from there...
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We are trying to add the "Time to resolution" and other SLA fields to a queue, but all the fields are empty. All our tickets have a single sla configured. What did we do wrong?
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Hi Team, We have observed that users (5 Users) are gaining access as Agents in Jira ServiceManagement without Admin approval, resulting in increase in License costs. We have checked the settings and...
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I am trying to create a dashboard that shows me the count of each component identified on tickets during a specified date range. Is there an example I could copy or could you direct me on where...
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Hello! I'm trying to add an approver to an approval workflow, but the documentation seems a little out of date. Essentially it's a pretty generic approval process, but I can not associate the fiel...
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We would like to utilize our change form on the portal for our internal IT staff to use. Many of our change requests are linked to projects in Jira, so adding this field would make it easier to descr...
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Can someone please let me know how I can get the other customer satisfaction rating responses to display when responding to a question for the virtual service agent? I'm not seeing an area wher...
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I have a big problem. I have two users who are the same person. We migrated our email accounts, so we have a different domain than the previous one. I have two accounts with the same name, and if I t...
Atlassian Community Events
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