Cannot log into my Jira Service Management Instance

[Kenny Gordon]

I signed up for jira service management (in Sept?) and created a portal located at thirdcup.atlassian.net. I am unable to get into my account and have requested a recovery email several times. the emails never arrive in my inbox. My account is associated with kenny@thirdcup.com which is an alias for my actual email address, hello@thirdcup.com.

I have confirmed that the alias address is working properly. I checked my spam folder for the recovery emails. I cleared my cache and rebooted.

How can I recover my account and ultimately transfer ownership to my primary address, hello@thirdcup.com?

Thank you for your help!

[Mohamed Benziane]

Hi,

you can contact the support directly

https://support.atlassian.com/contact/

[Kenny Gordon]

Thank you. Is there a direct email or form for support? When I navigate to the link that you provided it sends me to a form and then back to the community.