Join our new Customer Service Management app Community group!

[#1]

Hello Jira Community!

Jira is where your teams plan and track work to deliver great products and software to your customers, but your teammates in customer support likely work in a different tool. And no matter how good or innovative your products may be, if customers hit a snag and what follows is a poor customer service experience, then the product loses its shine.

Customers expect instant, personalized help, but support teams working in a different tool leads to slow responses, frustration, and churn.

That’s why we’re excited to share the Customer Service Management app, a new, purpose-built customer service solution to help you deliver faster, smarter, personalized external support (available as part of the Atlassian Service Collection)!

With the Customer Service Management app, your customer service teams are now on the same platform as dev, ops, product, and business teams and have a helping hand from Rovo to deliver end-to-end customer resolutions.

Join us in Customer Service Management app Community group as we share more about this new offering!