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Jira Service Management
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Hello Team, Is there a way to show in the dashboard how long it took to change the status from unassigned to assigned?
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I'm not receiving any Notifications mails from Jira anymore If someone assigned Jira Ticket on me or Mentioned me in a comment, I don't receive any mails. -All Notification is ON -No Spa...
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I'm working on the project, which is company managed and i have a backend (ticket) issue key called "CC-4" which I want to store Weekly conversion Rates for various currencies like E...
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Hello, I would like to know, how can I share my projects mi my organization. My colleague has create an organization and I would like to work on the organization and not my personal acco...
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Good day, dear community! My organization is not being deleted. All recommendations for deletion have been taken into account, but the delete button is not active. I have another account and there ar...
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Hey peeps! See screenshot below... I don't remember ever being blocked from removing Summary or editing its name. Is this a new functionality...? How can i remove or mark it as not required? ...
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Hi Team, Currently for incidents we have an option called "Stakeholders". So, is it possible to utilize the same field for problem as well.
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Hi guys, This is the case when a ticket, incident/request is resolved. The customer/reporter will receive an email notification. Once the customer needs to reopen the ticket, he will reply to the em...
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I want to change my original product choice and begin again but i have deleted the account and it wont allow me to make the changes
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Our goal is to configure the SSL/TLS certificates for JSM Data centre version to have secure communication between JSM Kubernetes pod and Ingress via HTTPS. There we are refering to below links....
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Hi I recently enabled Alerts and On-Call in Jira Service Management (JSM) for my support team. I’ve used Opsgenie in the past and understand that it’s now integrated into JSM. My goal is to set up a...
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The Import components feature does not work for GitHub in Compass apps
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When a user creates an issue from the JIRA Service Management Portal I will receive an issue on the board but it shows "AISM-XXX Hide" How do I change the title so when users log a issue from the po...
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We're currently have things set so that existing users can request access to Atlassian products for anyone with Org Admin approval. For example, when an existing user invites one of their colleagues ...
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Approvals Queue – On the portal view, there is a place that shows approvals when we click our Avatar/icon as shown in screenshot below(attaching screenshot). For our customers, when they don’...
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I'm using Jira Cloud. We have Service Management, which then creates tickets on a software project board. Both are company managed. I am an Jira admin over both. (But a self taught admin ...
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The "Public comment edited" notification is turned on under Project settings > Customer notifications. I do not understand why the customer does not receive email. Someone h...
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Hi So if my understanding is correct, if I create a new project (call it PRJ-B), and check that option and pick an existing project (call it PRJ-A), then when I change anything in PRJ-A the settings...
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I am able to move or add fields but cannot save the changes. My permissions have not changed and was able to do this previously...Project->Project Settings->Request management->Request...
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I want to set up an automation to send a form that I created to a reporter when the status of the parent issue is changed. I want to confirm that when I select the action "Attach Forms" to visibilit...
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¿Es posible redirigir al usuario a la página principal del portal después de crear una solicitud, en lugar de mostrar los detalles de la solicitud creada?
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For the last several months, something strange has been occurring in our queue column "description" (see below). This is not showing on the actual ticket itself when opening, but in the column ...
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We're trying to use smart values from a submitted form in a manually triggered automation, but keep getting nothing returned. The last try is along these lines: Write {{issue.forms}} to the audit ...
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We would like to connect our Active Directory to Jira for better integration but want to test in the sandbox first. Is there a way to connect AD exclusively to the sandbox but not connect it to...
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Hello everyone, I have a use case where my users want to search for issues in Jira Service Management by using the content of the comment field (specifically internal notes). However, it seems that ...
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