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Jira Service Management
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Hi! I've been asked to add the parent field in a request type, since a team that works on a Jira Software projects need to add this data to the ticket when they create one in Jira Service Management....
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Hello, I've created a rule that autocomments when a approval request has been approved by a manager. However the trigger is for both approved and denied requests. Is there a way to ...
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I'd like to pull a report of all our issues with no components for all of 2024 but even when I add specific dates to the series in the custom report, it only goes back about a week. I can't see anyth...
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Hello, I am trying to use postman and get the id of one of my jira calendars. Your documentation states to issue the below request: GET https://<SiteURL>/rest/workinghours/1/api/calendar T...
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Hello, Creating our company held center portal. Was wondering if there is a way to limit a topic so that the requests within are limited only to a specific group of people. For example creating an H...
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Hello - I have a custom field "End Time" which is a date/time field. I'm trying to add a custom value to a rich filter that would allow me to calculate the time difference between "End Time" and now...
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How to embed jira service management tickets and requests into website and automatically loggin user
We are creating a portal where users can access information on our platform. We use JSM for ticketing. I would like a way for a user to login to the portal through our own authentication and allow th...
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Hello, I am part of a NOC team and we are looking to automate calls/text messages sent to a group of users when an incident is created and the ticket has a specific word in the subject. I have...
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Hello, The project is Open, the domain is verified but when some users are sending emails to helpdesk, their tickets are not registered and logs are showing "condition pending" "Account veri...
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Trying to create tickets from google chat to a jira service desk however only paid users can raise tickets currently not customers from google chat. Using the free integration provided by the product...
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Hello, I am trying to create a rule that sends an email when security level field changes to a specific value (string) However, in issue fields condition the field security level does not appear. ...
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...@URI) > curl -u "PUBLIC_KEY:PRIVATE_KEY" -X GET "https://XXXXX.atlassian.net/rest/api/3/search?jql=$encoded_jql" Just to clarify, when I remove project filter it works fine. And with project f...
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Hello Team, Is there a way to show in the dashboard how long it took to change the status from unassigned to assigned?
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I'm not receiving any Notifications mails from Jira anymore If someone assigned Jira Ticket on me or Mentioned me in a comment, I don't receive any mails. -All Notification is ON -No Spa...
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I'm working on the project, which is company managed and i have a backend (ticket) issue key called "CC-4" which I want to store Weekly conversion Rates for various currencies like E...
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Hello, I would like to know, how can I share my projects mi my organization. My colleague has create an organization and I would like to work on the organization and not my personal acco...
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Good day, dear community! My organization is not being deleted. All recommendations for deletion have been taken into account, but the delete button is not active. I have another account and there ar...
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Hey peeps! See screenshot below... I don't remember ever being blocked from removing Summary or editing its name. Is this a new functionality...? How can i remove or mark it as not required? ...
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Hi Team, Currently for incidents we have an option called "Stakeholders". So, is it possible to utilize the same field for problem as well.
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Hi guys, This is the case when a ticket, incident/request is resolved. The customer/reporter will receive an email notification. Once the customer needs to reopen the ticket, he will reply to the em...
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I want to change my original product choice and begin again but i have deleted the account and it wont allow me to make the changes
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Our goal is to configure the SSL/TLS certificates for JSM Data centre version to have secure communication between JSM Kubernetes pod and Ingress via HTTPS. There we are refering to below links....
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Hi I recently enabled Alerts and On-Call in Jira Service Management (JSM) for my support team. I’ve used Opsgenie in the past and understand that it’s now integrated into JSM. My goal is to set up a...
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The Import components feature does not work for GitHub in Compass apps
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When a user creates an issue from the JIRA Service Management Portal I will receive an issue on the board but it shows "AISM-XXX Hide" How do I change the title so when users log a issue from the po...
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