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Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Hello, We are configuring Jira Service Management and want individual to email to create tickets. How do I remove signature from new tickets or replies to existing tickets? Thank you
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Hi all, While adopting Rovo, has any of your Cybersec teams conducted Penetration testing? Have they identified any issues like Prompt Injection or Sensitive Information Disclosure? We have seen ...
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I'm unable to log into my Jira; it spins the loading window, yet nothing happens...
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We currently have an Automation that assigns a team to newly created tickets based on different attributes. The Automation is nearing its limit of 65 components, and I expect we will hit that limit s...
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No puedo activar la suscripción de JSM
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Hi In the JSM API documentation I found the following endpoint for customers: Search customer by detail field and value (https://developer.atlassian.com/cloud/customer-service-management/rest/v...
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Hello, I would like to create an automation rule in a specific space on our Jira Service Management (Premium) instance. First, here is some information needed to create it: I have 4 priority levels...
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Hi everyone, I'm facing an issue with the Microsoft Azure AD SSO plugin in Jira Service Management Data Center. Azure SSO authentication is working as expected. Users can log in successfully and ac...
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One of the service desk projects has disappeared and is not listed in the Add Project in customer po
One of the service desk projects has disappeared and is not listed in the Add Project in the customer portal refined for Jira. JSW/JSM 10.3.5 Refined for Jira version: 3.9.5
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I have had some email to work item requests via email that were held due to account authentication required gate. I've changed some settings in JSM in hopes of preventing this issue. Is t...
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Hi everyone, We are experiencing an issue with Jira Service Management Cloud that started on June 24 and is occurring across all of our service projects. Environment Jira Service Management Cloud...
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Best practice for assigning approvers from Jira Assets in JSM forms with multiple conditional automa
Hi Community, I’m working on a Jira Service Management form with Jira Automation and Jira Assets, and I’d appreciate guidance on the best approach. I have a form with multiple conditional questions...
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After a user hasn't commented for 4 days, we give them a warning then close their ticket. Is there a advanced search command like lastusercomment, and that will return the date the user m...
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I configured application lists in assets and added affected services in customer portal incident work type. Unformtunately, I cannot see from customer prespective this fields in the portal q...
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Hello, We’re currently configuring Atlassian Guard to provision users and groups from Microsoft Entra ID to Atlassian Cloud. Because we rely on nested groups, we chose to set up the integration usi...
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Looking to automate adding customers into our Jira Service Desk project. Saw https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-servicedesk/#api-rest-servicedeskapi-servicede...
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I have a JSM sandbox and I want to import data into the sandbox assets. I followed the same process setting up schemas and an imports in my sandbox that works in production. When I run the CLI...
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Hello Team, I have created one Confluence page and linked with the JSM Page, we are licenced users the problem I am facing when I am linking with the internal, I am not able to find t...
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How can I create an alerting system for failures in Data Manager jobs?
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Can Customers add a request on the JSM customer portal without creating an Atlassian Account? I think this was possible some months ago but it changed in the meantime. Best regards Stefanie
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When I translate one of my forms from English (US) to Portuguese (Brazil) - it appears all of the Text fields get duplicated for some reason and all appear twice. I haven't been able to troubleshoot ...
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Self-explanatory topic. Drop all your favorite and coolest use cases of Rovo. Only rule: no other AI use in whatever rule, flow, etc. Thanks!
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We would like to discuss the products, costs and additional details with a live agent, because we are very interested in purchasing soon. However, we received a message that they do not have in...
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Hello everyone, need to solve one thing, creating an issue in JSM from email but all info is attached in email in PDF file, what solution can be there (mb you know apps)?
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Hello, We have an escalation policy with "MISSING RESPONDER" mark, also it has this in its description: On call users in Deleted responder, if not acknowledged When I try to edit the exi...
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