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Jira Service Management
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I am not able to set an organization with the automation in a team managed project. If I choose "Edit issue" I can find the field organizations but I can only copy a value from parent or epic. I am n...
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Hi, I have a problem with my AQL query in my automation. I always have the message "Assets field condition failed" When creating a ticket on the portal, I want to check whether the "c...
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Hello, i have a widget in the dashboard that shows me the TIckets of the agents that have them in process. If I click on one of the names, the ticket list of the person is displayed with a filter t...
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Hi Atlassian community, I would like to ask how to change the value in this graph from minutes to hours. Where can I find the settings? Thank you.
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Hi, is there a way to build conditional fields in a nested format? So using the example from your tutorial on building conditional fields, how would you build a conditional field within t...
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I need a good video to show me how branching works in automation. I want to create an automation based on the create issue trigger that will modify the summary of the issue based on the issu...
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Hello! I can create very basic automations but this request is beyond me when it comes to AQL. I am using request type and forms. Within the forms, I have linked Jira fields and asset objects. I woul...
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Hi Community Some of computers in my organization are window 7 based installed. wondering those can use JSM or minimum requirements for window version supported by JSM. thank you Jedsada R.
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Hello, I have some questions when it comes to Jira Service Management that I would like for someone to address: When it comes to licensing, how does licensing work in Jira Service Management and who...
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I'm looking for a way grant a team member the ability to monitor our global automation usage without providing that team member the ability to edit any of the existing rules. I'm not sure of a ...
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I'm updating satisfaction field using PUT request on /rest/api/2/issue/{issueId} "fields": { "customfield_10035": "1" } It works fine but in this case i can...
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I am trying to start create metric reports and the exports from JSM are limited to 1000 rows. I have access to the sql server and would like to create a query that I can pull a custom field cal...
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I cloned an issue from one project to another. After the new project updates the issue I want to send an email to the reporter and include the Cloner issue.key and issue.summary. I keep getting this...
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Hi there, I am new to automation and I am trying to put together one that fires off an email when a sub-task gets completed. I currently have an automation that creates sub-tasks for a reque...
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Surely this is possible! Title says it all. I would expect there to be some sort of a 3-dot menu, or drag and drop option. I'm on JSM Cloud and there doesn't appear to be an option at ...
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I have a scheduled automation for my team-managed, Jira service-management project to send an email to the assignee if they have an issue in the "waiting for approval status" every morning. T...
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Hey community! I need to know if I can import historic information about old tickets. We started our support service 3 months ago, and now we want to start using Jira Service Management. For...
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When customers reply to ticket emails, the comments are appended correctly and working fine. When an agent replies to notifications, the comment is appended to the ticket with none of the email text...
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When activating Help Center functionality our only current portal was promoted to be the default help center and all service projects are autmatically linked to this default help center. No option to...
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Dears, I want to limit the Resolution filed values for some project is this possible to do ?
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Hello! When trying to create a ticket the next error shows: We can't copy field value from 'RSP' to 'Security Level' field due to a misconfigured workflow post-function. Ensure 'Create issues o...
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All of the sudden my videos are blank, it is not an issue with the URL as they are not displaying an error, they are just suddenly blank. They are visible in Confluence but not the JSM portal. Is thi...
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Hi Jira Community: I need to formalize the HR onboard/offboard process... and outside of needing to tack on checkboxes for common applications there is not much else. Which of t...
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I have an automation rule: "If user who triggered the event is a customer then do X" that executes and does X but the user only has the Product Role of "User (agent)", not "Customer". The audit...
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So i have a few users who do not see any of the ticket request selections in the Jira integration app for Teams from yasoon. They can see it perfectly fine via the web browser and when they check it...
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