Community resources
Community resources
Community resources
- Community
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- Jira Service Management
- Questions
Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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I enabled the "Developer Escalation" feature and am noticing that the page itself can't be customized at all - like you can't change the columns displayed. Is there something I'm missing? ...
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Hi! When I traffic creative in Mission Control, and then fill out the Ad Platforms Support Intake form, I click the submit button at the bottom, and it keep sending me to the screen attached, in the...
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Playbook automations rules ran from the Playbook Actions submenu in the global automation menu does not register in the playbook execution logs. I feel like this should be a feature and I shouldn'...
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when we created users in Microsoft Entra id ,automatically in jira that user status as not invited and moving the user to local directory in authentication policy and showing in audit log that Atlass...
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Looking for advanced training on On-Prem JSM Datacenter.
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Recently migrated JIRA Software and JIRA Service Management from 10.3 to 11.3.8 License key is active and showing active in jira admin UI portal. We now have lost functioanlity (ie. Mod...
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Hi Is it possible to bring the user's email address into the Asset Schema What we would like to happen is when you select the Used By and select a user, we have a field for the Email or the Used By...
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I can see that both Organizations and Organization is a JSM maintained field. Organizations appears to be the field that is used in the dropdwon picker on the JSM portal. Is Organization part of JS...
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Hello, I created an automation where I want to automatically add request participants using a variable, REST API, and JSON. I found a problem: when I use the update operation to add a user to the re...
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I'm currently reviewing and updating our employee onboarding process in Jira Service Management. Our existing onboarding form has become somewhat unwieldy and requires regular modifications as our re...
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What comes first? Can you have something in the backlog that doesn't have enough information to start or should that sit in shaping then go into the backlog when there is sufficient information to kn...
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We designed a request type that allows any employe to request group access on AD. However, we want the request to go to the approver first, and only after that should it proceed to the next stage for...
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I have the problem seen here: https://support.atlassian.com/jira/kb/jira-service-management-not-rejecting-or-filtering-automatic-reply-emails-from-certain-users/ Where outlook will send a "on ...
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I have a requirement to lock the Description field on tickets after creation, for audit purposes — only a small designated group should be able to edit it afterward, while all other fields stay edita...
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Hi everyone, One of our projects uses the JETI (Jira Email This Issue) plugin to manage incoming emails. The Next Generation Mail handler is configured to filter out Delivery status notification ema...
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I genuinely appreciated Peggy's article - Customer Service Management: Setup Guide for New T... - Atlassian Community However, I find that I have a really small team trying to tackle an interna...
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I was using the Jira Free plan for my site businessintelcilans.atlassian.net to manage important projects and maintain all related tasks and tickets. On 20 July 2026, I received an email stating tha...
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Good afternoon, Nobody in our company "EOI Foundation" have access to the JSM URL https://eoischool.atlassian.net/jira/for-you since nearly 1h ago (12:30h CEST UTC+2) Please check your...
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All services JIRA/JSM is unavailable with 502 error. They were active for a month. I can't create an incident. How to restore the access?
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How an ex-employee can raise a ticket on Jira post exit? Is there any mechanism it can be configured
How an ex-employee can raise a ticket on Jira post exit? Is there any mechanism it can be configured for ticket creation for ex-employees without providing complete service desk creation?
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Is per-team issue security viable in a single JSM project, including a "visible to two teams at once
I'm designing a single company-managed JSM project where several teams work out of the same project but should not see each other's tickets. My plan is to use issue security levels so each team only ...
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Hello Atlassian Community, I recently sent an email inquiry to a university's international admissions office ( welcomeoffice@unime.it ). In response, I received an automated email invitation from a...
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My jira on this link https://teh-group.atlassian.net/ It shows this Any recommendations how to show it
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Hey! I have some issues with the fields visible to the customer in my Customer Service Management space. I am trying to share the start and due dates with the client, but I am unable to give them acc...
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GOAL: Sync the Due date field with the SLA breach time (Time to Resolution / "TTR", customfield_12581) so both show the same date. FLOW STRUCTURE: 1. Trigger: Field value changed → Status → Value...
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| July 29, 2026 7:47 AM PDT | ||
| January 24, 2025 4:31 AM PST |