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Community resources
Community resources
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Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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We have run into a scenario where a few users who had Atlassian cloud accounts in order to use Jira but later changed to a different job within the company which does not require using Jira so we dea...
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Hi Team, We are planning on updating the first response time SLA on Medium priority tickets from 4h to 8h and the condition in the JIRA project only has the option to update the SLA hours and there ...
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Hi everyone, I need to delete unwanted attached file in some the tickets in Jira Service Management. As an agent I just can download this file. Is there a way to delete this? Thank you. Jader
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Hi, looking to manage virtual things like contracts, exceptions with the assets. Ideally, any service ticket for a team would show all the teams assets (contracts / exceptions). I had thought ...
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Hi Whenever we open a ticket we now have to navigate to the Expand Icon, so it can open the Ticket in full window. This new update is inconveniencing our workflow. Is there a way we can cha...
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I have a ticketing project where my users access a portal to create tickets or send emails. I don't understand why some have an associated email address and others don't. Or why some are invited and ...
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We've set up a system in our sandbox that ties our Confluence documents to Assets. But the only option we have to move this to Prod is the export option, which doesn't maintain the structure of the o...
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In our org,want to create the checklist and attachments in request type in work item view not for cutomers.below are the checklist ,so any suggestions to create . Tasks (Decommissioning Checklist) ...
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I have a custom field with drop downs. I need to upload a new list and disable the old list of names. How can I go about doing this as a bulk. It is requiring me to go one by one on each. &nbs...
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In the CSM and JSM portal, if the work item has a lot of conversations the user needs to scroll all the way to the end of the conversation history section to type in a comment. If they are answering ...
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Our applications database lives in it's own schema as there is not enough data points within Services for the information we want to know about an application. How can we ensure data continuity betwe...
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We use internal and external workflow names. Currently the status filter has two options: 1. open / closed 2. internal workflow status names Is there a setting to change status filter in customer ...
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We're trying to use Jira assets to track some fields used in an application so we can track changes and give people a quick way to see what automations may be impacted by changes to a field. Ou...
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I noticed that when clicking on a Jira filter result, it opens the item in a side window. This was not the previous behavior. Is there a setting that can be configured to revert to the previous behav...
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I am having problems with knowledge base access for internal employees without Confluence licenses. I have followed what I see online and still am running into issues. I have set the permissions for ...
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TLDR; I want to use an object attribute (X months) to calculate a new date and update another attribute with that date (as part of an automation). Scenario I have a list of systems/tools that need ...
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Hi, A few days ago when i made a internal comment on a ticket it appeard with a yellow background but not anymore! How can I have the color back for the internal notes? Can I do it myself ...
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Hello, what happened to the Summary Page in a JSM? As far as i remember there was Employee utilization Most frequently created tickets Informations i could directly work with....
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We have added a new Project/Space in JSM for a new customer. We cannot get a phone line from Opsgenie anymore so we currently cannot provide a customer support hotline (we have 13 existing customer s...
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...oolean - but an integer). This is all working as expected via automation. When the threshold value is a 1 (ie true) then I am trying to have a jql that will check for any tickets for this specific m...
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I want to create two dashboards to show it to the manager. The first is the one that shows the total time invested by each user during a specific period (for example, over the last week). The s...
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We have Azure AD integrated with our JSM instance, so I am logged in with my own account. When I go to 'connect' a Microsoft custom email account to a project it auto-signs in (assuming because we us...
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Is there a way to find users who holds a JSM agent license but does not use it? I can't look at the last login details on the user since most of my JSM agents also holds a Jira licence. I can't find ...
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Hello, I can add service collection to my site smartopspanama.atlassian.net. I got an error I have attached screen shots. Kind regards, Marco
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Atlassian Community Events
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| February 10, 2025 5:31 AM PST | ||
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