Jira Service Management

Hi, Is there anything that needs to be done at the Office 365 end for emails to be delivered from the custom domain? The Jira end verified the DNS entries, but I don't see any emails coming through ...

• cloud
• jira-service-management
• jira-service-management-cloud
• not-applicable
• organization-administration

Hi, I have a case where I need to kick off a complex workflow involving several departments when a ticket is submitted to my Jira Service Management Portal (JSM).  I attempted to create clones ...

• cloned
• cloud
• jira-service-management
• jira-service-management-cloud
• reply-to-customer
• +1 more tag...

I am working on setting up a JSM project which will be used by internal agents in requesting help from seniors. In addition to the Confluence articles which are suggested as the agent is submitting t...

• cloud
• jira-service-management
• jira-service-management-cloud

Out of the box I don't have any fields shown in the "ask for info" area -- I did not set up this product but am being asked to look at the agent -- I don't see how to add custom fields so that they a...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud
• jira-service-management-server
• server

I'm attempting to fetch all objects of a given type in Assets. We have 5000+ objects of the type "Computer" in our database, but when we query this object type via the API, the total returned is 1000...

• asset-management
• assets
• cloud
• insight
• jira-service-management
• +1 more tag...

Hello, Is there a way I can export only the selected automations (multiple). Vijay

• cloud
• jira-automation
• jira-cloud
• jira-service-management
• jira-service-management-cloud

I have a use case where I am using multiple table excerpt includes wrapped in a table transformer that joins all results with a key field. My problem appears when some of the tables are empty (which...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud
• stiltsoft
• table-transformer

Hello, In our system Jira Service Mgmnt App, we are not to able to receive new tasks or requirements previously sent it for our internal customer. We only receive the emails, but in the web app we ...

• data-center
• jira-service-management
• jira-service-management-data-center

Yesterday searches within a JSM project portal only returned results from the existing project. Today, it's returning results from all JSM projects.  Can anybody help me figure out what change...

• cloud
• jira-service-management
• jira-service-management-cloud

Buenos días estimados  Un gusto saludarles nuevamente, tengo una duda conforme los flujos de trabajo. Hay alguna forma de restringir que una transición en específico del flujo de trabajo solo p...

• cloud
• jira-service-management
• jira-service-management-cloud

  I setup a subdomain, https://support.<customerdomain>.org with a redirect (with masking) to a Jira Service Management portal page, https://<mysubdomain>.atlassian.net/servicedesk/...

• cloud
• jira-service-management
• jira-service-management-cloud

Is it possible to allow external users access to a single JSM Portal and ignore IP restrictions applied to the Jira Service Management product? I would like our primary IT Service Desk to be access...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello. I`m looking for information what the retention time of Assets history? I also would like to know if its possible to change this time? What's operations with history can I do actually?&n...

• assets
• data-center
• insight
• jira-service-management
• jira-service-management-data-center
• +1 more tag...

HI I have Issues with Submitted form and need to reopen them wnat to use API request so I can do it a bulk. curl --request PUT \ --url 'https://api.atlassian.com/jira/forms/cloud/{cloudId}/issue/{...

• api
• cloud
• forms
• jira-service-management
• jira-service-management-cloud

We use JSM and currently only have one project.  We are considering splitting that project into 2 - lets call them A and B.  Tickets would come in to Project A and be dealt with & clos...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi everyone, I'm looking out for a solution to be implemented within Jira Automation, I would like to get a placeholder  date value by adding 90 days to the current date. I could see smart valu...

• cloud
• jira-service-management
• jira-service-management-cloud

We have a standard JSM license and we are seeking an help/guide to create a Incident/Request management. 

• cloud
• jira-service-management
• jira-service-management-cloud

With a Scriptrunner Listener script, I'm trying to access the comments in an issue. def issueKey = issue.key def allCommentsResponse = get("/rest/api/3/issue/${issueKey}/comment")   &n...

• cloud
• jira-service-management
• jira-service-management-cloud
• rest-api
• scriptrunner

Based on incoming alerts, Operations/OpsGenie will notifiy users via voice calls, if so configured. Is there an option to extend the ring duration? After 1:32min our Jira instance hangs up the call...

• alerting
• cloud
• jira-service-management
• jira-service-management-cloud
• notification
• +2 more tags...

Following this guide https://confluence.atlassian.com/jirakb/how-to-schedule-assets-import-using-automation-for-assets-1155466867.html   I set up my web request https://api.atlassian.com/jsm...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi! I'm a Jira admin and one of the Jira users/accounts ask me to change the language of her Jira. Can anyone tell me how to change the language of this user? (Or send me the link to the Jira-docum...

• cloud
• jira-service-management
• jira-service-management-cloud

  What are the benefits of integrating Opsgenie with Jira service management.

• cloud
• jira-service-management
• jira-service-management-cloud

I've searched every forum and tried every possible (to me) solution but still no success :(  I'm trying to invite a user to join our Atlassian platform, but get the error message to "Remove dea...

• cloud
• jira-service-management
• jira-service-management-cloud

    We currently employ a Change Advisory Board (CAB) process. I am considering modifying this process so that, if a change is classified as "Minor," the individual reporting the change h...

• cloud
• jira-service-management
• jira-service-management-cloud

I'm an administrator for our Jira Project that utilizes Jira Service Management for customers. I'm making some slight tweaks to the naming of our request types but I keep running into an issue saying...

• cloud
• jira-service-management
• jira-service-management-cloud