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Jira Service Management
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I am calling Object AQL API to filter on a value. But the API returns a "token recognition error" when the value being filtered has a double quote in it. When my body looks like this, the API r...
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Hi, lately I've had a user who has noticed some errors happening infrequently when trying to open some of our Jira boards. This first started happening to him over the last few weeks, but it seems...
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...idgets, and while the concept is good, the only way to make it work it to expose the entire help center to the public internet. That's not an option. Is there another way from i...
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We are working on an automation to pull asset references from one object and move them to a new object. We had to create a new object for People data which included more attributes. Now the ...
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Trying to see if it possible to connect Mailtrap to JSM via SMTP Integration. When we apply username = smtp@mailtrap.io, P/w (copied from dashboard) and mailserver = live.smtp.mail...
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Hi! My goal is to fully automate a flow, such that when a message is sent to a certain channel in slack, the person who is on-call is paged according to the on-call schedule defined, as well as esca...
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We've enabled the AI Virtual Service Assistant and for the most part it is going well. We've opted to stay with email responses for the time being as to not change our end user's workflow when contac...
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Hi guys, is there any way to edit the names or URLs of these links to our customer portal? When agents click 'open portal' it takes us to the URL on the right rather than the left. The one on the lef...
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Hello Folks, We are exploring Jira Assets and Data Manager, both of which I am new to as of the last 24 hours so apologies if im asking something obvious. I have set up a number of th...
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So this is a bit of a weird one that I don't even think is possible but you never know someone has an idea! I'm looking for a way to have a dynamic JQL where I can get all the issues that were crea...
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Dear Community, Each day, I am asking my team to use JSM as central tool to manage daily operations and service activities. I would like to use JIRA to enable a procedure around Users Recertifica...
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Hi, we use automation that counts the sum of values from a specified field in subtasks and then inserts it into the appropriate field in the Parent Issue. Unfortunately, the automation also counts...
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Hey Atlassian Community , I want to automate a field by default value automatically when i select a field from dropdown(Suppose i have field named "x" and i have dropdown options to that field...
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Hi Atlassian, I want to use an internal Jira form to trigger certain actions using automation without adding a bunch of custom fields to the request type. Current Scenario: A request is submitte...
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Dear Community, I have a very specific question. I work at a small research institute, and we want to introduce a ticketing system for handling day-to-day operational requests. Before purchasing a l...
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Hi, For one customer we have this specific Portal URL / https://XXXXXXX.atlassian.net/servicedesk/customer/portal/17 Nevertheless, if by mistake the customer types https:/...
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Hello, We are facing an issue with email notifications in one of our projects, which started after the project key was changed. Here’s the scenario: When a ticket is created in the project, a noti...
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Dear team, We have JSM Data Center implemented, recently I got a request from a team, they have a request type called "New Report", they are asking if we can add pre-filled text for the description ...
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Hi, Is it possible to mask jira's base URL. if yes, how can we get it done?
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Hello, We have data that is being sent to a Jira automation to create a ticket. One of the fields it sends is a date field formatted like "YYYY-MM-DD". We need to be able to manipulate that to use a...
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Hi, Is there anything that needs to be done at the Office 365 end for emails to be delivered from the custom domain? The Jira end verified the DNS entries, but I don't see any emails coming through ...
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Hi, I have a case where I need to kick off a complex workflow involving several departments when a ticket is submitted to my Jira Service Management Portal (JSM). I attempted to create clones ...
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I am working on setting up a JSM project which will be used by internal agents in requesting help from seniors. In addition to the Confluence articles which are suggested as the agent is submitting t...
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Out of the box I don't have any fields shown in the "ask for info" area -- I did not set up this product but am being asked to look at the agent -- I don't see how to add custom fields so that they a...
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I'm attempting to fetch all objects of a given type in Assets. We have 5000+ objects of the type "Computer" in our database, but when we query this object type via the API, the total returned is 1000...
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