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Jira Service Management
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With a Scriptrunner Listener script, I'm trying to access the comments in an issue. def issueKey = issue.key def allCommentsResponse = get("/rest/api/3/issue/${issueKey}/comment") &n...
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Based on incoming alerts, Operations/OpsGenie will notifiy users via voice calls, if so configured. Is there an option to extend the ring duration? After 1:32min our Jira instance hangs up the call...
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Following this guide https://confluence.atlassian.com/jirakb/how-to-schedule-assets-import-using-automation-for-assets-1155466867.html I set up my web request https://api.atlassian.com/jsm...
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Hi! I'm a Jira admin and one of the Jira users/accounts ask me to change the language of her Jira. Can anyone tell me how to change the language of this user? (Or send me the link to the Jira-docum...
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I've searched every forum and tried every possible (to me) solution but still no success :( I'm trying to invite a user to join our Atlassian platform, but get the error message to "Remove dea...
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We currently employ a Change Advisory Board (CAB) process. I am considering modifying this process so that, if a change is classified as "Minor," the individual reporting the change h...
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I'm an administrator for our Jira Project that utilizes Jira Service Management for customers. I'm making some slight tweaks to the naming of our request types but I keep running into an issue saying...
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Hi! I've been asked to add the parent field in a request type, since a team that works on a Jira Software projects need to add this data to the ticket when they create one in Jira Service Management....
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Hello, I've created a rule that autocomments when a approval request has been approved by a manager. However the trigger is for both approved and denied requests. Is there a way to ...
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I'd like to pull a report of all our issues with no components for all of 2024 but even when I add specific dates to the series in the custom report, it only goes back about a week. I can't see anyth...
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Hello, I am trying to use postman and get the id of one of my jira calendars. Your documentation states to issue the below request: GET https://<SiteURL>/rest/workinghours/1/api/calendar T...
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Hello, Creating our company held center portal. Was wondering if there is a way to limit a topic so that the requests within are limited only to a specific group of people. For example creating an H...
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Hello - I have a custom field "End Time" which is a date/time field. I'm trying to add a custom value to a rich filter that would allow me to calculate the time difference between "End Time" and now...
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How to embed jira service management tickets and requests into website and automatically loggin user
We are creating a portal where users can access information on our platform. We use JSM for ticketing. I would like a way for a user to login to the portal through our own authentication and allow th...
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Hello, I am part of a NOC team and we are looking to automate calls/text messages sent to a group of users when an incident is created and the ticket has a specific word in the subject. I have...
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Hello, The project is Open, the domain is verified but when some users are sending emails to helpdesk, their tickets are not registered and logs are showing "condition pending" "Account veri...
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Trying to create tickets from google chat to a jira service desk however only paid users can raise tickets currently not customers from google chat. Using the free integration provided by the product...
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Hello, I am trying to create a rule that sends an email when security level field changes to a specific value (string) However, in issue fields condition the field security level does not appear. ...
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...@URI) > curl -u "PUBLIC_KEY:PRIVATE_KEY" -X GET "https://XXXXX.atlassian.net/rest/api/3/search?jql=$encoded_jql" Just to clarify, when I remove project filter it works fine. And with project f...
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Hello Team, Is there a way to show in the dashboard how long it took to change the status from unassigned to assigned?
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I'm not receiving any Notifications mails from Jira anymore If someone assigned Jira Ticket on me or Mentioned me in a comment, I don't receive any mails. -All Notification is ON -No Spa...
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I'm working on the project, which is company managed and i have a backend (ticket) issue key called "CC-4" which I want to store Weekly conversion Rates for various currencies like E...
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Hello, I would like to know, how can I share my projects mi my organization. My colleague has create an organization and I would like to work on the organization and not my personal acco...
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Good day, dear community! My organization is not being deleted. All recommendations for deletion have been taken into account, but the delete button is not active. I have another account and there ar...
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Hey peeps! See screenshot below... I don't remember ever being blocked from removing Summary or editing its name. Is this a new functionality...? How can i remove or mark it as not required? ...
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