Community resources
Community resources
Community resources
- Community
- Products
- Jira Service Management
- Questions
Jira Service Management
-
Hi All, From the project Settings, I am able to access the Project automation that have been set up by my self, however, there's the "Automation for Jira", that is being triggered and I am unable ...
-
I would like to use the API to create a page in Confluence for automating Jira Service Management. The API endpoint I am using is the Confluence Cloud API The Confluence Cloud REST API I want to...
-
Hi everyone, I'm looking for a way to allow my customers to access the Jira Help Center directly from our website without requiring them to log in again. We have the ability to pass JWTs or Firebas...
-
We recently built an external-facing portal for support tickets through JSM. I created organizations for all of our customers and our access settings require me to add each individual customer email ...
-
Hi, I got very confused to see this RESOLVED tab on the right pane while viewing issue. Where I can configure and remove it ? I'm on CMP agile project. Appreciate you help. For some ...
-
...equest," how do you/can you automate the SLA to drop off and not impact the full ITSM SLAs for true service desk tickets? Is there a "Project Request" service catalog option for the customer to choose a p...
-
I am trying to create a report that gives me the following information: Ticket location is Woodinville Ticket Summary does not contain Employee Termination or Employee Onboarding I thought i...
-
I'm developing a Forge app to list all the remote links on the customer portal request UI. I think I managed to give the app the correct scope and unlicensed access permissions, correct me if I'm wro...
-
Dear I have a SLA configured for My service Project, its working very well. One of my clients ask me to configure a diferent goals for each severity, this way i need to know if its possible...
-
Need to track users capacity across one or more sprints. Is it possible through a widget, dashboard, report, etc. to track how many story points each user is assigned?
-
Bom dia Alguns chamados abertos pelo e-mail não estão gerando o ticket (não abrem o chamado no Jira). Tenho algumas reclamações de clientes que estão enfrentando este problema. Solicito ao cliente p...
-
We have a Change Management workflow with approval step. Approver is always a group from Change approvers in Service. Is it possible to list all Services with Change approvers or I need to check Serv...
-
I created this nifty time tracking automation. It works pretty well but I've noticed a bug. When a ticket is being worked on for a few days the time being added to the time tracker is going in by wee...
-
I see that in standard plan for jsm this template with tiles is available. But when I take a look at the template I do not understand how to create the tiles on the customer portal. Can...
-
The change to only display the color in the frame of the status makes it really hard for us to see the status at one glance. Are you planning to change this? Cause this is not an improvement. Greetin...
-
We are planning to migrate JIRA SD from 8.8 on old server to 8.22 on new server. Here's what i have planned. 1. Copy DB dump from old server (MySQL 5.7) to new server (MySQL 8.0). 2. Install ...
-
In the Git İntegration for Jira app, the Create Branch button is visible for admins but not for users who are not admins. What could be the reason for this?
-
I need the help to create the custom widgets for the custom dashboards based on our custom queries.
-
I tried to add a customer to a specific project but I received this error however, I tried to add another customer and he has been added normally
-
Hi everyone, I’ve set up a project in Jira Service Management with Channel Access set to "Restricted," so only trusted email addresses can create tickets. I'm not using Portal, is possibile to crea...
-
Hi everyone, what are the possibilities of selecting a user from a dropdown list in the portal (JSM Cloud) and automatically populating additional fields like Organization or Supervisor? ...
-
...ortal-access to a user group, that we can change the permission for the developers, that they not accidentally comment public? Probably not by Atlassian default, but maybe you know a workaround or a...
-
I Have 2 tickets where the time to first response SLA shows as paused , i have not kept any pause condition for this SLA and finish counting is at 'when ticket enters done category' both tickets a...
-
I have taken over management of a team using free Jira. The previous manager set only themself as a site admin, and has now left; now when I go to https://admin.atlassian.com/ I am invited to cr...
-
Hi, I'm fairly new to Jira automations I'm trying to set a variable based on the output of random() which i'll use later in a webhook. The problem is that it only seems to evaluate the presence of...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 16 | |
| 10 | |
| 10 | |
| 9 | |
| 9 | |
| 8 |
| Subject | Author | Posted |
|---|---|---|
| 40m ago | ||
| an hour ago | ||
| 10 hours ago | ||
| 10 hours ago | ||
| 12 hours ago |
- FAQ
- Community Guidelines
- About
- Privacy policy
- Notice at Collection
- Terms of use
- © 2025 Atlassian