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Jira Service Management
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Remember when AI in service management was just a futuristic concept? Well, the future is here!🚀 Our new State of AI in Service Management Report 2024 reveals that a whopping 88% of organizations ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other. I...
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Hello, I created an automation rule that triggers when a Deliverable (child) is automatically created via another automation rule based on the Epic (parent). The following automation rule is designe...
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I am attempting to: Change a JSM issue status to match a JSW issue status when it's being changed Current working setup: JSM (project A) Issue is created Automation: Create a new issue in ...
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Hi everyone, I'm encountering an issue with BigPicture in Resource Mode. When an assignee logs time on a ticket and this ticket is later reassigned to another person, all the logged time in the reso...
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Is there any way you know of to add a phone number here in the on-call schedule? I can't seem to find a place (other than alert notifications contact info) to add a telephone number, and the identity...
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...he browser’s network activity https://p-square.atlassian.net/gateway/api/jsm/assets/workspace/395e92ef-038d-4504-b46c-9476b134cb0e/v1/objectschema/2/objecttypes/flat?includeObjectCounts=true. Can you g...
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Hi, I created a "Send web request" and I would like to use the Organization from the ticket Organizations field. How should I use it? here is the structure I tried: "Attributes": [...
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Hello, We have implemented the customer satisfaction (CSAT) system in Jira Service Management. Currently, when a customer clicks on a rating star in the email, they are redirected to a feedback page...
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I'm relatively new (since August) to Jira Service management. I work for a smallish company. Our IT group has licenses for Jira. Then there rest of the employees can submit tickets ...
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I can find guidance on how to enable roadmaps for Jira software projects, but now service projects. Can you assist? I already went into "Project Settings" and "Features" options in my service project...
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We would like to provide dashboards to our agents globaly. They should be able to filter the result by different criterias like: Date Range (predefined and individual) Assigned Team(s) Customer ...
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If a client does not e-mail the support email address, but instead e-mails one of our employees directly, how do we log an issue for them so that they can receive our replies & updates via Jira? ...
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Hi team, I have a form attached to a request type on a Jira service project. In the automation of the request type, I read the form answer via smart value syntax. The below JSON is used in...
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Even though I have shared the portal publicly, only external customers can access it and create tickets, while internal customers cannot. I don't know the reason for this issue. Please help me i...
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This is a great new feature in Jira Service Management but I can't seem to use automations with this? I was using components before and had an automation set up to email agents whenever an issue wit...
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Looked into switching our ServiceDesk to Jira for the Atlassian Intelligence bot we were advertised could also search a confluence knowledgebase and after raise tickets all from inside a team's chat....
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Hi i want to write a good description using heading and bullet list using JIRA REST API. But i didn't get any example in the documentation like how i can use heading etc. Right now i am sen...
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I tried to submit a request on behalf of a customer who is also the reporter. I thought once a ticket/issue was created in JSM whoever comments on it would automatically trigger a support email to th...
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We have a client who wants to be able to use the portal to send specific requests to our client support team. The client only wants themselves to be able to see this request type in the portal. I hav...
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Trying to link a data connection to an existing form. I added the URL, clicked Next then got an error
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Does anyone have any recommendations for managing a product with multiple teams? Ops focused and Agi
Does anyone have any recommendations for managing a product with multiple teams? Ops focused and Agile focused? One team is prioritizing items and the other prioritizes their own but some of t...
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Hello JSM community, I want to allow a large number of developers to see all JSM alerts without adding them to all responder teams. One recommendation is to add that user to have "Browse Projects" p...
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For the last several months, I have been tracking resolved tickets by day of the week and across 3 different timeframes (2am - 11am CST, 11am - 9pm CST, 9pm - 2am CST, and Total). I use 4 different f...
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We've just moved our Opsgenie Sandbox to JSM, but can't seem to get a JEC working. We have HTTP_PROXY configured in the jecService64.json file. In our OECs, this is used by the OEC to connect to AWS ...
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Hello everyone, We are currently facing a challenge in managing access within our Cloud instance. We have two open projects and would like to configure them as follows: Internal use...
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When i click on Status, see screenshot, it usually starts with in progress, now it goes to Done or Cancelled and I have to reopen ticket . can i change it back
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