Community resources
Community resources
Community resources
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Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Need help finding a JQL filter to show all tickets created after Wednesday of the previous week
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How can I embed a Customer Experience agent in my own organisation's website. I don't see instructions under publishing the agent. I see reference in other documentation on agents to "installing" the...
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Sameone can you help me to archive massive ticket (about 50000)? and why I'am not to able to find the voice archive closed to one ticket. Taking into account I have admin privilege ...
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I am trying to setup a widget to drop in my company site, but the widget is not reflecting the related form. It only shows fields for Summary and Email contact. How do we get our custom form t...
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The rule should run on the first day of every month and check each asset schema to see which attributes (that we define in advance) are empty, and then generate a list of those empty attributes. ...
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Hi, I have two confluence spaces, one external and the other one internal. I have created a page on the internal one that later would be moved to the external page so the customers can see the page,...
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I am using the import function with csv with a mapping table: Mapping table identifier: CI Name Data source field needs updating: Cleaning Date 2 item in the mapping table Say in t...
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Hi, I have one question - how to make visible this Due Date: Here in issue details: Where I can find configuration for this? Thank you Community for your help! BR, Damia...
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How do we stop multiple emails from a customer all ending up on one ticket instead of a separate tic
We have a customer who on some days sends a number of emails for separate jobs and instead of opening a separate ticket for each email, JSM is opening one ticket and adding all the work requests from...
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I created Project #1. It uses issue type "Domain" and has a SLA named "Renewal SLA". It starts at "New" and stops at "Closed" or "Renewal". In its automation rules I can read the SLA value using {{is...
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We're trying to troubleshoot a recent change in behavior for a Jira Service Management queue, and wondering if this is behind the change: We’re removing the default text renderer ROLLING OUT...
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Hello everyone, I am trying to filter my list of assets that show up for a asset custom filed based on the request type that is selected. I have a value on each of my assets called "RequestType" an...
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You see all my permission, even though my manger have given the edit view permissions I cannot edit them. Syed Jehangir
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We still have access to Legacy Automation in our Jira instance, but can not change the default user to 'Automation for Jira' as that user does not appear anymore. We have several spaces where t...
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We are looking to use Jira's Service Managment Change Management module to track new requests as we move to using Epic's electronic health record. I am looking to see if anyone is currently doi...
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I always found very useful that Resolved Sub-Tasks showed with a strike-through in my queue of parent tasks. This morning, it simply stopped doing that. In the image attached, the sub-tasks (hig...
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We have linked a Confluence knowledge base to our Jira Service Management portal. When a user clicks on an article from the portal, they are redirected to the Confluence page with a ?source=search ...
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Hi Atlassian Support, We are on the free plan, but our site appears to be incorrectly flagged as having a billing issue. We are unable to create a Jira Service Management project and receive the er...
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Hi everyone, I’m looking for a way to surface 'Activity' or 'History' logs on a parent record when a child record's reference is updated. The Setup: Schema A (Employees): The parent record. S...
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Hi Everyone, I’m looking for a way to manage or account for PTO (Paid Time Off) within Jira, specifically without using any third-party or marketplace apps. The goal is to handle scenarios like appr...
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I am using this https://<domain>/rest/api/2/issue endpoint to automate creation of some scheduled tasks which was working fine for months now but all of a sudden i can see this automation faili...
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I am using this https://<domain>/rest/api/2/issue endpoint to automate creation of some scheduled tasks which was working fine for months now but all of a sudden i can see this automation faili...
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This Change cannot be completed because one or more linked Tasks are still open. Please complete all linked Tasks before closing this Change. I need help to solve this issue either through automation...
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Hi Jira Community, I'm looking for some help regarding card customization on a Jira Software Kanban board. Background: I have two boards on the same Jira instance: 1. Board A — a Jira Software (S...
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