With a Scriptrunner Listener script, I'm trying to access the comments in an issue. def issueKey = issue.key def allCommentsResponse = get("/rest/api/3/issue/${issueKey}/comment") &n...
Based on incoming alerts, Operations/OpsGenie will notifiy users via voice calls, if so configured. Is there an option to extend the ring duration? After 1:32min our Jira instance hangs up the call...
Following this guide https://confluence.atlassian.com/jirakb/how-to-schedule-assets-import-using-automation-for-assets-1155466867.html I set up my web request https://api.atlassian.com/jsm...
Hi! I'm a Jira admin and one of the Jira users/accounts ask me to change the language of her Jira. Can anyone tell me how to change the language of this user? (Or send me the link to the Jira-docum...
I've searched every forum and tried every possible (to me) solution but still no success :( I'm trying to invite a user to join our Atlassian platform, but get the error message to "Remove dea...
We currently employ a Change Advisory Board (CAB) process. I am considering modifying this process so that, if a change is classified as "Minor," the individual reporting the change h...
I'm an administrator for our Jira Project that utilizes Jira Service Management for customers. I'm making some slight tweaks to the naming of our request types but I keep running into an issue saying...
Hi! I've been asked to add the parent field in a request type, since a team that works on a Jira Software projects need to add this data to the ticket when they create one in Jira Service Management....
Hello, I've created a rule that autocomments when a approval request has been approved by a manager. However the trigger is for both approved and denied requests. Is there a way to ...
I'd like to pull a report of all our issues with no components for all of 2024 but even when I add specific dates to the series in the custom report, it only goes back about a week. I can't see anyth...
Hello, I am trying to use postman and get the id of one of my jira calendars. Your documentation states to issue the below request: GET https://<SiteURL>/rest/workinghours/1/api/calendar T...
Hello, Creating our company held center portal. Was wondering if there is a way to limit a topic so that the requests within are limited only to a specific group of people. For example creating an H...
Hello - I have a custom field "End Time" which is a date/time field. I'm trying to add a custom value to a rich filter that would allow me to calculate the time difference between "End Time" and now...
We are creating a portal where users can access information on our platform. We use JSM for ticketing. I would like a way for a user to login to the portal through our own authentication and allow th...
Hello, I am part of a NOC team and we are looking to automate calls/text messages sent to a group of users when an incident is created and the ticket has a specific word in the subject. I have...
Hello, The project is Open, the domain is verified but when some users are sending emails to helpdesk, their tickets are not registered and logs are showing "condition pending" "Account veri...
Trying to create tickets from google chat to a jira service desk however only paid users can raise tickets currently not customers from google chat. Using the free integration provided by the product...
Hello, I am trying to create a rule that sends an email when security level field changes to a specific value (string) However, in issue fields condition the field security level does not appear. ...
...@URI) > curl -u "PUBLIC_KEY:PRIVATE_KEY" -X GET "https://XXXXX.atlassian.net/rest/api/3/search?jql=$encoded_jql" Just to clarify, when I remove project filter it works fine. And with project f...
Hello Team, Is there a way to show in the dashboard how long it took to change the status from unassigned to assigned?
I'm not receiving any Notifications mails from Jira anymore If someone assigned Jira Ticket on me or Mentioned me in a comment, I don't receive any mails. -All Notification is ON -No Spa...
I'm working on the project, which is company managed and i have a backend (ticket) issue key called "CC-4" which I want to store Weekly conversion Rates for various currencies like E...
Hello, I would like to know, how can I share my projects mi my organization. My colleague has create an organization and I would like to work on the organization and not my personal acco...
Good day, dear community! My organization is not being deleted. All recommendations for deletion have been taken into account, but the delete button is not active. I have another account and there ar...
Hey peeps! See screenshot below... I don't remember ever being blocked from removing Summary or editing its name. Is this a new functionality...? How can i remove or mark it as not required? ...
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