Hi! Everyone, how are you? I deleted several SLAs from a specific project, however, they still show up in the list when I'm creating a new one. How can I delete them definitely from the platform? I...
Hi everyone, we are migrating from Server to Cloud and we have customized some of our portals with Actions for Jira Service Management that do not exist in the Cloud version. I need custom buttons ...
Hi we have a problem when try to delete object with inbound references we use DELETE method: DELETE:XXXX/rest/insight/1.0/object/436352 but it responds with HTTP 500 because it object hav...
Hello, Community! One of the biggest complaints we get from our end-users is that tickets can be "forgotten" and not updated as frequently as they should be. We would like to set up an automa...
Any help with direction would be greatly appreciated! I send an email to the default email account for our cloud based JSM. - Email contains a subject and simple description - No CC's on the email...
I am attempting to set up an automation rule in a project that will automatically reassign an issue when it is set to a specific workflow status. I have set up a custom field using "user picker" as t...
How to integrate "ManageEngine" and "Jira Service Management".
So, I searched these forums for the term govcloud and found no matches. The Atlassian Standard Infrastructure (ASI) documents say that QuickStart is available for govcloud but is not supported ...
Hello, We have a board setup that we've been using for our sprints that lives within a user profile (rather than a project). This is the case because the board works off a filter that include...
Hello, I added a service request from the mobile app but it does not populate under open service request on my desktop browser. You can search and find it under "worked on", but not under my project ...
Hi, We are setting up JSM queues. A former Dev in our team saved all queues under this item in the JSM Backend: Could anybody explain to us, what is that function? And how we move the queues fr...
Hi All, We are using Insight in Jira Service Management Cloud Enterprise. I just found out that reporting is not available in Jira cloud. Any idea when this might become available? Than...
Hi community, I have created a automation for reopening issues, and I want to add in the email we receive the Resolve date. But I can´t make that work in any way and can´t find any smart val...
Hi, The Quick Search bar in the top right part of the JSM screen lets me search the contents of tickets, but I would like to filter by reporter in there and I can't figure out how. According to the...
I created a rule which creates a number of subtasks when an issue meeting JQL conditions is created. JIRA Automation has logic built-in to allow subtask creation which should copy field values...
Hi, We're starting to set up gates and stuff via the Jenkins integrations which works but I'm looking at how we can get it production ready, we've got countless Jenkin's Pipelines and services so I'...
I have a could instance with insight, But when I got to add an insight PF I don't see the category under my PF's. Any Idea why this is?
Hi, Any idea on how to automatically notify participants only if the Issue is in a certain Status(es) (I mean not during a transition but simply when added by the Customer or the Assign...
Hello, I have the same question but I use Jira SD Server. I can not find an option to change the customer adress in the settings. I search and find the information, that user with Jira Server not...
So we have 2 Service Desks Projects. 1 for IT and 1 for Finance. Everyone in the company has access (as "customer") to the both of them. But several people are now flagging when they...
Hi, In Jira Service management/Help Desk, I want automation that emails me about a ticket that is unassigned from the last 2 hours with respect to created time. Is there any option availabl...
Hi Community, I have modified the change create issue screen to include below fields. When creating an issue most colleagues see just those defined fields. However, there is a few ...
Hi guys, I would like to ask for help with creating an automation rule. When issue is created If field "reporter" is person A,B or C SLA1 will be finished I managed to find...
Hello Atlassian Community, Is possible to have Insight Objects linked to an Issue with auto select? I have managed to filter the objects by the reporter, but would be great to have ...
Hello, Does anyone know if it's possible to add attachments to a comment on an issue in the portal? We know its possible when you first create the issue, but we can't seem to work out how to add at...
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