Jira Service Management

Hello, everyone, I wonder if I can make address bar for my customer portal somehow shorter? Is there any way? https://sd.rosohrana.ru/servicedesk/customer/portal/19 - not all these.   Than...

• jira-service-desk

How do I remove the multiplied epics/stories from the stucture - see the picture below:

• jira-service-desk

We have setup a link between Service Desk and Confluence and a few PDF files are attached to Confluence articles.  When I perform a search from Confluence, the search results contain PDF f...

• jira-service-desk

Hi guys, If you set the below parameters to take into account the same events, how does SD ensure that the customer is not emailed twice? Customer notification: Public comment added OR Request c...

• jira-service-desk

hello . a manager asked me how he could track everything the employees under him are working on . I was looking for a way, he wasn't satisfied with filter result . he wants to get a notification th...

• jira-service-desk
• notification

Can I have the same functionality in Jira SD Server as in Jira SD Cloud on the Project Settings->Language Support page? Right now I can't find how to translate and edit translations for SD portals...

• jira-service-desk

Hi We want to pre-populate some of the fields in Jira issue collector such as Firstname based on their entry in our HTML page. When i try to do a send values dynamically as JSON  in field value...

• issue-collector
• jira-service-desk

I am using JIRA service desk 3.4 server. I would like to know how JIRA Issues are mapped to  service desk requests created? I see JIRAISSUE table to get the list of issues but not clear on how ...

• jira-service-desk

I have created a Group within Jira named TEST and have added users whose name start with A through Z When I go to the User Picker within a ticket, select the TEST group in the 'In group' field and h...

• jira-service-desk

How can I log in Service Desk portal as a customer user? On one of the webinars I have got the answer that is a feature in JIRA called "Log in as ", but how it use I don't understand.  

• jira-service-desk

Hi,   Is there any possibility that I can enable G Suite login and authentication for SD portal customers? So SD customers can use their google accounts from our domain to login ?&nb...

• jira-service-desk
• g-suite
• portal-only

We are using a cloud version of JIRA and after the maintenance message advised this morning the site is crawling and is very slow. 

• jira-cloud
• jira-service-desk
• performance

Hi, I've updated the content of the rule 'Request Created' under customer notification page and then tried to send an email to my service desk but the old content still shown under the recieved conf...

• jira-service-desk

I installed JIRA Service Desk 3.6.2 on my self-hosted server that runs JIRA Software 7.4.2.  When I tried to create a project. I can't find the Service Desk Basic project type!! Here is t...

• jira-service-desk

Hello, I  have cerated an issue type with below: Issue Type - EPIC Priority = Medium Epic Name = XYZ Parent Link = ABC-123 Further I also went ahead and added "ssues in EPIC" which is...

• jira-service-desk

I am using JIRA service desk 3.4. and would like to implement customer can link request to another request.    When I add linked issues in the Request fields, it goes to hidden field with...

• jira-service-desk

I am running a Jira Service Desk server locally, with configured tickets being opened via E-mail and the Customer Portal and automation rules for auto-transitioning. Approximately once every two wee...

• jira-service-desk

I have admin right but i cant create any project.

• jira-service-desk

Some more detail... An IT Helpdesk and a team of DevOps engineers in my company both have service desks. It's somewhat frequent that either group will get requests better resolved by the other. The ...

• jira-service-desk

After create an issue with the form, we want to add directly screenshot with copy paste tools in the field description. Everytime, you think it works but after creating the issue, you come back into...

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• jira-core
• jira-service-desk

I created my customer portal templates in JIRA Service Desk before the upgrade in January.  I created a new Service Desk project to get the new functionality.  How do I get all my cust...

• developer

Dear Expert, We are currently evaluating JIRA service desk to support our customer. We defined a workflow in the service desk, in which when agent wants help from development, s/he create a linked i...

• jira-service-desk

Hello, I am evaluating moving our Support Desk from Zendesk to JIRA Service Desk. We are a managed IT services company who support a number of companies. Currently we have the following setup: - Wh...

• jira-service-desk
• confluence

on the customer portal page as well as the big search box, there are the various request types our users can log. what we would like to do is 'hide' the ability to choose from the request types to fo...

• jira-service-desk

Hello! :-) I linked my JIRA service desk to a Confluence Space. (“Everyone with access to your service desk can read articles without a Confluence license. This option is best if you want to share k...

• jira-service-desk