Jira Service Management

I am running a Jira Service Desk server locally, with configured tickets being opened via E-mail and the Customer Portal and automation rules for auto-transitioning. Approximately once every two wee...

• jira-service-desk

I have admin right but i cant create any project.

• jira-service-desk

Some more detail... An IT Helpdesk and a team of DevOps engineers in my company both have service desks. It's somewhat frequent that either group will get requests better resolved by the other. The ...

• jira-service-desk

After create an issue with the form, we want to add directly screenshot with copy paste tools in the field description. Everytime, you think it works but after creating the issue, you come back into...

• attachment
• jira-core
• jira-service-desk

I created my customer portal templates in JIRA Service Desk before the upgrade in January.  I created a new Service Desk project to get the new functionality.  How do I get all my cust...

• developer

Dear Expert, We are currently evaluating JIRA service desk to support our customer. We defined a workflow in the service desk, in which when agent wants help from development, s/he create a linked i...

• jira-service-desk

Hello, I am evaluating moving our Support Desk from Zendesk to JIRA Service Desk. We are a managed IT services company who support a number of companies. Currently we have the following setup: - Wh...

• jira-service-desk
• confluence

on the customer portal page as well as the big search box, there are the various request types our users can log. what we would like to do is 'hide' the ability to choose from the request types to fo...

• jira-service-desk

Hello! :-) I linked my JIRA service desk to a Confluence Space. (“Everyone with access to your service desk can read articles without a Confluence license. This option is best if you want to share k...

• jira-service-desk

I as the assignee only get a notification when a request is created, but afterwards neither the agent or customer gets a notification when a public comment is added to the request. Is there a J...

• jira-service-desk

I would like have full access to my Service Desk team (L1)  and have only limited access to the internal users (L2) when the issue is ecalated. I dont wish to allow L2 to put a public comment o...

• jira-service-desk

Hello, I have been working to get our service desk setup. I seem to have most things working the way we need them to for now. When the ticket is assigned/picked up, no email goes out to the request...

• jira-service-desk

Issue with AD synchronization. 2017-08-10 16:52:19,892 Caesium-1-2 INFO ServiceRunner [c.a.crowd.directory.DbCachingRemoteDirectory] Incremental synchronisation for directory [ 10100 ] was not compl...

• active-directory
• jira-service-desk

When clicking on a request from a queue in JIRA service desk, the Issue Detail View appears. Can this view be modified? If yes, how?   Basically, I want to do this: https://confluence.atla...

• jira-service-desk
• screen

Hello! :-) Two of our customer organizations are added to the same service desk project.  How can I generate a report for only one of the organizations? Thanks in advance for any help you are...

• jira-service-desk

Hello, We can't change the username of some user. We are on JIRA Cloud. For exemple i need to do some change on the username and i can't, i'm login on jira cloud as site jira administrator. Can ...

• jira-administration
• jira-cloud
• jira-service-desk

Hi,   I have a question about how the default Jira Mail Handler creates users when it is recieving a supportmail.   Senario: When a customer sends a mail to our supportdesk, the jira ma...

• jira-service-desk

Hi support team, I've been having this issue.  Every time I restart my server, Jira services desk 3.5.0 (self host) does not start. Keep coming up with Plugin Error. Please see log.  I fo...

• jira-service-desk

Hello We'd like to to insert arbitrary headers (static html) between fields and custom fields in a single service request. This might take the form of    Onboarding Request - User ...

• jira-service-desk

Why somedays the automation fails, in fact doesn't run without any change in flow. And another day work without any action? Some ideas?

• jira-service-desk

Hi All, I'm wondering if there is a Service Desk lite version or plugins that support the request type configuration and workflow automation features without all the help desk stuff attached at a ve...

• app
• jira-service-desk

A user emailed our designated support email which automatically creates a service desk ticket. The link showed up but when trying to open the ticket, JIRA just tries to load it and eventually says th...

• jira-service-desk

When trying to view attachments to a service desk cases that they have raised, my customers are complaining they receive a forbidden (403) error. These are either .pdf or .docx files. Using a test c...

• jira-service-desk

Hello!  We want to use JIRA Service Desk for our B2B-Support. We just added "Portal only customers". How can we add custom fields to the user profiles (like position at company or phone ...

• jira-service-desk

Hi Guys, I have a inconvenient problem. When I have a bigger list with open issues, I would like to be able to see if a customer updates one of those tickets so I don't have to open them all to see ...

• jira-service-desk