Jira Service Management

Up until the last week or so, I had been able to paste images from clipboard into comments in JIRA tickets without issues, across browsers (Chrome/IE). Recently, this has stopped working, such that ...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Tickets have weird date values for Created/Update/Due dates, few examples: 00/06/18 54/06/18 44/02/18 59/30/18   The dates were in MM/DD/YYYY format before, any ideas what could be going w...

• cloud
• jira-service-desk
• jira-service-desk-cloud

...bsp;public name, and publish it to a group of clients or globally. So we could provide a ticket-filtered tab interface on labels, status, project, etc. and the customers will be able to sort them as n...

• jira-service-desk
• jira-service-desk-server
• server

When a user logs into the customer portal that has pending approvals the approvals are hidden under requests in menu. Our customers are not seeing them and our issues are not getting approved.  

• approver
• data-center
• jira-service-desk
• jira-service-desk-server
• server

Hi Everyone, I have searched the community forum and other similar resources but I could not find an answer. I have setup a JSD on a machine in the cloud. It has CentOS operating system and I tried...

• jira-service-desk
• jira-service-desk-server
• server

For our Service Desk - Server setup our customer logins are in the same database as our staff JIRA logins. We have one group that has all of our staff logins, our customer logins are not in any group...

• jira
• jira-service-desk

We have a business case where our sales managers will review all requests made by our customers prior to calling them. Our sales managers are not agents in our JSD, they are just collaborators. We se...

• jira-service-desk
• jira-service-desk-server

I initially scp atlassian-servicedesk-3.15.3-x64.bin from the site to my home directory on my linux server. I ran the installer following the prompts for the upgrade. Once completed i was unable to e...

• jira-service-desk
• jira-software
• linux

Hi, Please can you tell me if I can pull data from a mandatory custom field into a ticket title.  For example, I have created a required field called 'Company Name' which I would like to pull th...

• custom-field
• jira-service-desk

First let me say officially thank you to everyone who has made a post to help others.  I run a help desk and just got service desk and it has been a huge help.  With all of your help I have...

• jira-service-desk

On the create screen I have tried to include the request type field but nothing is showed. I would like to be able to choose request type when creating a service desk ticket from inside the service ...

• jira-service-desk

Hi,   We bought Jira Service Desk for 3 users (starter pack) server edition, so we can test it thoroughly without time pressure. We installed server version of Service Desk and Confluence succ...

• jira-service-desk
• jira-service-desk-server
• server

Hey guys, I recently discovered the Jira Service Desk Java API and exploring it a bit. I've been trying to raise a request via some rest endpoint that takes a model with request data and calls the cr...

• jira-service-desk

Hi,  I have an automation for closing calls running that was set up by default when creating the support desk.  Every time it sends out the email though it is from myself and not the 'Pro...

• jira-service-desk
• jira
• jira-server
• jira-service-desk-server
• server

Hello, I would like to make a field not be editable for a specified user depended on a *status*, can this be achievable in some way? Thanks in advance

• jira
• jira-service-desk

We use Jira Service Desk Organizations to group our customers. We also use Tempo to track time on tasks for billing clients. To add the client we fill out the Account field on task. Is there a ...

• jira-service-desk
• jira-service-desk-server
• server
• tempo
• tempo-timesheets

How do we change the location for attachments for Service Desk.  I would like to store the attachments on ISILON.   We are on 7.12.1 of Service Desk

• jira-service-desk
• jira-service-desk-server
• server

I need to create reports that show each ticket, and different times (Time ro Update, Time to resolution, Time to close, Was SLA met or breached? I cam getting some of the data but don't know how to ...

• jira-service-desk

Hello community, I am currently working on a proof of concept to implement Jira Service Desk as our ITSM solution and I was wondering if I could manage Jira Service Desk customers with Atlassia...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Enterprise releases are now called Long Term Support releases As of June 29th, 2020, Enterprise releases are now called Long Term Support releases. The security bug fix policy for these rel...

• jira-service-desk

I would like: 1. To "force" my customers to check the knowledge base before submitting a new ticket. 2. To think twice before setting the priority of a ticket as "Blocker". Is it possible to make ...

• jira-service-desk
• jira-software

"There are no series in this report" - how do I move beyond this error message?

• jira-service-desk

Hello JIRA community, I need help because my customer (CIO and committee) ask to see all incidents for checking status. I create a dahboard for this status with all autorization for this proje...

• jira-service-desk
• jira-service-desk-server
• server

I have on premise Jira and Service desk which I am prepared to upgrade to the latest version. I'm really envious of the Atlassian Support Desk forcing the users to have a Support Entitlement Number ...

• jira-service-desk
• jira-service-desk-server
• sen
• server

Because I have many different SLA's I need more than 30 SLA goals. Is there a way to get more than 30 SLA goals? Like for instance upgrading my account or something?

• jira-service-desk