Good day - Is it possible to view more Statuses (other than Open or Closed) from the Customers Vie

[Ugandren Peter]

[Katarzyna · Accepted solution]

Hi,

As Joe mentioned, Atlassian added a simple option to the native Requests page.

For more demanding customers, we've recently released My Requests Extension for Jira Service Management. I'm a product owner of this app. It provides a dedicated Requests view which allows to display more information to your customers. List of all supported fields you can find in our documentation. This list is still expanding! Re-arrange columns, sorting, exporting etc. are available. We're working also on filters functionality (the same like in the server version).

If you have more requirements according to this app, let us know via Customer Portal. You can also find me at LinkedIn.

Cheers,

Kate

[Joseph · Accepted solution]

This was shipped to all customers today. The customers, in the portal, can filter by a specific status under the status filter.

cheers

joe

[Angélica Luz · Accepted solution]

Hi Ugandren,

Currently, it's not possible to add more filters to the customer portal.
We have a feature request suggesting the implementation of this ability:
- https://jira.atlassian.com/browse/JSDCLOUD-3932
Please, click on vote and watch to receive updates about the feature.

Regards,
Angélica

[Ugandren Peter]

Thank you very much Angélica. I am new to this, and slow in understanding Jira, especially the workflows, is there some sort of guide that i can read up on it? 

Regards

Ugan

[Angélica Luz]

Hi Ugandren,

Sure, here are some useful links about workflows:

Working with workflows
Managing your workflows

And this is our recent video about Jira Service Desk Cloud:

Unlocking New Opportunities With Jira Service Desk Cloud

Hope this helps!

Regards,
Angélica

[Ugandren Peter]

Great. Thank you.

Regards,

Ugan

[Angélica Luz]

You are always welcome Ugandren!
If you have any other question, please count on us.

Regards,
Angélica

[Ugandren Peter]

Regarding "reports", am i able to extract reports from Jira?

Regards,

Ugan

[Angélica Luz]

Hi Ugandren,

Yes, all projects have a menu for reports where it already has some reports created by the system, but you can customize and create new reports.

You can find more information on the documentation below:

- Setting up service desk reports

Regards,
Angélica

[Ugandren Peter]

Hi Angelica

How would i be able to extract a "Workload" Report in Jira - There isn't any functions to extract a report. Kind regards Ugan

 

[Angélica Luz]

Hi Ugan,

For now, we can only export custom reports. Based on your question, I've created a feature request suggesting the implementation of the ability to export the team reports:
- https://jira.atlassian.com/browse/JSDCLOUD-7840
Please, click on vote and watch to receive the updates.

Regards,
Angélica

[Ugandren Peter]

Great. Thanks.

[Ugandren Peter]

I have been looking at your link, and was wondering what the difference with Jira Cloud on my side. You are able to Export to XML, Word...etc...

I cannot do that on my projects. 

https://allos-silverbullet.atlassian.net/servicedesk/customer/portal/20

Please help.

Kind regards,

Ugan

[Angélica Luz]

Hi Ugan,

The jira.atlassian.com is a server instance and this is a Software project, not a customer portal, and as we are users on this site, this is the options we have.

The link that you sent is from your customer portal, and on the customer portal, it's not possible to export issues.

If you need to export issues, you must access Issues and filters > Search issues. Then on the top right corner, you will have the option to export issues.

Regards,
Angélica