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Outgoing emails not working

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November 13, 2018

The "test connection" email gives the following error : 

An error has occurred with sending the test email:
com.atlassian.mail.MailException: com.sun.mail.smtp.SMTPSendFailedException: 530 5.7.57 SMTP; Client was not authenticated to send anonymous mail during MAIL FROM [MWHPR22CA0045.namprd22.prod.outlook.com]

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Shannon S
Shannon S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 14, 2018

Hi there,

This is an error being generated by Outlook, so you may want to speak to your email server admin for details on this, or contact Microsoft.

For tips on where to start troubleshooting, I would recommend the following:

Regards,

Shannon

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