We have the following requirement: import CRM objects into Microsoft Dynamic in Assets. It's possible to do it? suggestion on how to proceed? What are the necessary steps?
Why user can't Request via portal form ? Error follow tis pic : This is currently setting : This log that i found how can i fix this issue
It seems most automation rules from a project are not running anymore since Friday 15 December 2023 (after 2:30pm CET). Any other users experiencing the same issue? Any suggestions to get them runni...
I have set the Jira support portal to send an automatic response email upon receipt of tickets via email, is there a way to prevent a specific address that writes to that email from receiving notifi...
If we will go for JIRA Standard plan for JIRA Service Management, Can we add only Asset & Configuration Management Module in JIRA standard Plan? Can we add configure item in change management, ...
We are planning to share POC to our client of Out-of-the-box Service Request Management in JIRA Service Management. Please share the Prerequisites & Feature List for the Out-of-the-box...
Hey everyone. I have setting up a new service desk and want to set up and SLA that ensures issues raised by customers get a response in an acceptable time period based on the priority. I have set a...
Hey, I need an automation to move email request received from a few particular email addresses or contains particular keyword to a particular status. Case1: If an email request is received fr...
Hello, I am attempting to export open issues to excel using a macbook but it continues to open up using Numbers. Can anyone assist by providing me with instructions to keep Numbers from being ...
Hello, I am not very experienced in moving tickets across projects, as I have tried to avoid it under most circumstances.. But I have a situation where I need to move some tickets individually. &nb...
I have a customer whose account is unable to find submissions submitted by another co-worker under the same organization. This customer provided me her login credentials and I confirmed that th...
Hi Guys, Is there a reason why the request participant is always empty when i try to print out a Jira Service Management ticket? Is there a way to fix this, thanks.
Currently I'm working on SLA's project, reviewing an issue created this has a Createdate totally different to the SLA First Response. Our team works around the world, also the Time zone in our Jira i...
I need a field like this one to use in one of my ticket templates, but I can't find it anywhere. Thanks for your time!
I have customers and their email addresses assigned to different organizations. The customers submit tickets via the request portal. I'm trying to create an automation rule that, upon creation of a ...
Olá, Foi realizada alguma atualização no portal do cliente? o botão sumiu para toda a instancia, mesmo testando por um link direto a função deixou de exeistir :(
Hi there, As you know automation rules have a certain number of executions per month, so we are trying to adjust our rules to that number, but I want to know if the default customer notifications&nb...
Hello, I have encountered an issue with an automation in JSM where it has an assignee as a reporter and several participants, and none of them receive notifications, nor does the issue appear in thei...
I need to require a comment when an approver approves an issue in a JSM workflow. When I edit the workflow status and configure the Approval, there is no check box option available for "comment requi...
Is it possible to create tabs for the issue layout in a team-managed project?
Lo que estoy buscando es una manera de que, al momento llenar el campo de "Organización" en una solicitud, el cliente solo pueda visualizar como opciones de ese campo las organizaciones a las que ha ...
Hello! We have several distinct support clients within the company, and the above question comes from one of them. The client currently sees the support tickets they have submitted, as well as those...
How to integrate JSM with JSM of two different sites
Hi, I want assign an issue a online member of a team. Thanks
We have several custom fields that draw upon the customer users that are assigned to the individual organizations. All of these customer user accounts have vanished from the organizations without wa...
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