avoid automatic email reply for a specific email address?

[Marco Martinato]

I have set the Jira support portal to send an automatic response email upon receipt of tickets via email,
is there a way to prevent a specific address that writes to that email from receiving notification of tickt
receipt.

Thank you for support and have a nice day :)

[Marc Koppelaar - Devoteam · Accepted solution]

Hi @Marco Martinato 

No this can't be done. 

A workaround is to set a rule on the mailbox receiving the email, but in JSM (Jira) it is not possible to exclude certain mail address from receiving a notification.

You can turn this oof, but then its off for all.