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Why user can't Request via portal form ?

Amity Support December 19, 2023

Why user can't Request via portal form ?

Error follow tis pic : 

65121b219cd54a25b8fa41b4e4c27d21.png

This is currently setting :

b49171b56fef400ba151c35ab9f58687.png

This log that i found 

f6fb8c41b66e40cc81afa84d469bcbcd.png

 

how can i fix this issue 

1 answer

0 votes
Paul Wiggers
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 20, 2023

Hello @Amity Support 

Have you checked the Customer access permissions? Perhaps a new user tries to enter the form and is not allowed to create an account

Screenshot 2023-12-20 162347.png

We have disabled the feature but if you check "Customers can access and send requests from the portal without logging in", then everyone should be able to send in the request forms.

Also, there is a warning in your environment about configuration problems (as shown by the pop-up). Make sure that you those problems don't interfere with your workflow.

Please let me know if you have additional questions.

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