Hey,
I need an automation to move email request received from a few particular email addresses or contains particular keyword to a particular status.
Case1: If an email request is received from info@abc.com, then I would like to move this ticket to closed status.
Case 2: If an email request is received with keywords like, RE: test ticket, so I want to move the tickets which contains "RE" to the closed status.
How can I achieve these two.
Thanks in advance.
You can achieve it by using Atlassian Automations.
You need to create an automation that will have:
Please do not forget to accept this answer in case it helps you resolve your issue as it may help other community members in the future.
Regards,
Eugenio
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