Hello, I set up a simple due date {{now.plusBusinessDays(2)}} triggers when an issue created. How this rule will work of Fridays? In Jira, we set weekends as non business hours.&nb...
I am trying to create a service desk ticket via the rest api, but am having trouble updating the organization [which is a custom field]. How can this be achieved using an api call, similar to populat...
Is there a way to make a Project with a list interface, like the Service Desk Queues? I prefer the Queue setup, but I can't find a way to set up a project like that without making it a Service Desk,...
How can I configure the "SHARE WITH" field that is natively displayed in a request, so that by default it indicates the NOBODY option?
I recently attended your webinar on RoadMaps and you mentioned that very soon Next Gen RoadMaps will be offered for Jira Classic also. Do you have a date when that will happen? Second, I have ...
Hi, I have setup a project automation rule for the following scenario. A New User Service request that creates 5 subtasks when the parent issue transitions to the assigned status. So at this point...
Hi all! I would like to manage issues reported by residents of apartment houses. (for example: broken window, faulty lights, etc.) Customers has user properties: Address : The house Apartment : D...
If I create a Service request from the support portal (as a staff), and select Raise this request on behalf of - and put the customer contact here, that actual customer will not be able to see the ti...
Hi the widget for service desk won't load every time i try to configure it for our external service desk. I've seen support tickets to uninstall and reinstall it, but don't see where to do that.
Hi, We'd like to allow our customers to visit our help desk page atlassian created for us, but when you go to it it requires a jira login which our customers don't have nor do we want to req...
Hello, We currently use SSL JIRA service desk with Java JDK 1.8 version, we wanted to move to Open JDK1.8 instead of java jdk. Is there a documentation or steps on how to move and also we use SSL ji...
Hey all, as lot of you I am also facing issues with the 1000 execution limits for the Automations. Especially an automation for just 2 Projects is killing my execution counts: The "issue commen...
Is it possible to set different SLAs for one request taking into account the answers in the dropdown field? Let's assume that there is request type X. There is one mandatory dropdown field: 'Project...
How can i extract the result of a queue to excel with all the columns in it.
Hi I want to create a filter in Jira Service Desk to show all tickets from customers using the @company123.com part of their email. Unsuccessful options I have tried include: Reporter ~ @company12...
Hi, Is there a way for user to auto-login to Jira Service Desk using their AD account? I understand you can install a plugin where you can integrate authentication with AD. However, what we ...
Hi, I have a number of agents on my service desk. Is it possible that the user can automatically be notified of the agent who has been assigned their ticket? I assign tickets to agents but the user...
We intend to operate a transport business we need a perfect cars solution for fare collection, mostly what we are looking at is not tapping system but small pos money deduction machine which al...
Hi! There is this text above the search bar on both costumer portal and help center which we can't find where to customize, remove or format it. Our content is entirely in portuguese language, so we...
I have added a customer to our JIRA Service desk, but when he tries to access the site we get the error message that the user does not have have access because our site has reached it's licence limit...
Hi, We use Jira Service Desk with our customers who are internal staff of our organization. When they leave their comments, they are not able use 'Mention' functionality. Is this not available for C...
Hi Is anyone able to advise me or direct me to a confluence guide on how I can go about BULK REMOVAL of Customers from a project? Thanks
Going to the permission inspector because one of my Service Desk agent is unable to close the issue I see on the following message: "Jira Service Desk had been disabled this permission" Det...
We started to see a section in our issues "Issue Dependency" and "Issue Hierarchy"?
Resolved field is broken. It is supposed to capture the time-stamp when the ticket was resolved/closed. In stead, it captures same value as-is for Created field. Without that field,...
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