I want to create a filter in Jira Service Desk to show all tickets from customers using the @company123.com part of their email.
Unsuccessful options I have tried include:
Reporter ~ @company123.com
Reporter = *@company123.com
Anyone know how I create such a filter?
Yes we do use it but it we have to add each individual email address from the same domain to an organisation to get it to automatically tag the ticket next time as from that organisation.
It would be a lot better if we could just add the domain part (eg @company123.com) and get all emails from that domain added to the organisation.
if your goal is precisely the same as Steve's, I,e, you want to find all issues reported by a domain then consider exporting all issues in a project to Excel. If you are using Organizations and they equate to customer domains then you could use the following
project = abc and Organizations = "xxx customer"
So that is a completely different question and deserving of a different post. there are actually a number of posts in the Community discussing this too. With that said, consider using Automation to add new customers (first time emailers) to an organization -set-organization-in-jira-service-desk-using-reporters-email-domain
Thanks for your quick help Jack! That's a solution for 'new' customers as far as I could judge. I was looking for specific existing users as we have been using JSD for some time. I'm going to see if I can solve it with generated e-mailaddress list from our mail server. For new customers I will see if I can arrange it using automation following the provided URL. Thanks!
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