Specific SLA based on field category

[Filip Gorgolewski]

Is it possible to set different SLAs for one request taking into account the answers in the dropdown field?

Let's assume that there is request type X. There is one mandatory dropdown field: 'Project' with a few options.

Is it possible to set up different SLA for Request X with Option 1 and different SLA for Request X with Option 2?

What would be the code in JQL?

[Jack Brickey]

Hi Filip, welcome to the Community. Yes indeed you can define this within the Goals section of the SLA. You simply construct the appropriate JQL query to meet your needs. It might look something like this...

goal 1 - myproject = xxx

goal 2 - myproject = yyy