I've tried jira.issue.editable false jira.permission.comment false jira.permission.work false jira.permission.comment.user false in the propertie...
When using the pre-created custom field of "Change start date" (as in a change control begin date & time) the value of the field from a given issue displays in the queue as a calculated time. I ...
I would like to create a report in our service desk to see the average amount of time tickets are in a status category of "waiting on customer." This is important for us to share with higher leadersh...
I was wondering if there is a way to get a time tracking report as it seems that the SLAs are not the same as the time tracking and would rather use time tracking. Thank you in advance.
Trying to import comments for tickets here... Working great with the standard "date;author;comment" body format, however, of course my boss's comments are not being imported as Jira can't find his "n...
This just started today. When one of my developers creates a ticket they now get my name in the Reporter box. How did this happen? Help
The "Time to first response" SLA is not working, When I make a comment on a newly opened ticket it does not stop the timer. I set it up correctly (see screenshot) but it still fails.
When attempting to add an org I get the following error: ./acli jiracloud --user <username> --password <token> --server <https://url> --action addOrganization --name "TEST ...
Hi, is there any chance we can make report of logged + billing hours of issues created in Jira Service Desk ( by customer ) which have linked issues in (Jira Software). In our workflow agent can op...
Hello, My Customer Success manager wants the new v4.8 Jira Service Desk to be interconnected with our existing v8.8 Jira server. By this I mean that the tickets are created with Jira Service Desk, ...
Hi Team, Hope you are doing good In the Latest Jira Service Desk we have seen , Multiple Select option which helps to Comment / Assign / Delete the Ticket which is good. We are working on emails a...
Hello there. One of my customer is using Script Runner Behaviors for dynamic forms and for prefilling data to various fields based on current user. Mainly: The Current user is filled into custom ...
Hi. When I'm, as a site admin, creating a new project in the Cloud Service desk portal, it contains one SLA by default: time to resolution. In our organization, we support many customers and have s...
new sla goal -> "time from field" is always greyed out - mouse hover => 'field list is empty' basically trying to get sla deadline to be end-of-business-day (either today or for X days...
Suppose I have a customer issue and create an internal issue to handle a demand with another team. I link both issues. When the other team resolves that issue, I would like my client issue to also ha...
Hi Dears, I have created a new service request with his corresponding screen and fields. When I create the incidence by the team user or administrator the field Table Grid Editor ...
I've looked and researched some much, and can't find an answer, everything I saw was outdated, or inapplicable for the Cloud instance of JSD. I want to restrict access to a specific transition...
Hi Team, I have below 4 fields with the sample values - Category (Drop down) - Business Applications, Other Applications Service (Drop down)- A4IS, Blackberry Criticality (Drop down)- Very...
I made about 8 different queues but for now would only like to use 1 for all agents. Can I somehow disable the others instead of deleting? Or make them only visible to certain users?
Hi, Is it possible restart issue count number? So , I making some test on a project to configure it, after the test is it possible restart issue identificaton number? Best ...
I must've edited the default pre-configured rule called "Triage email requests" and I'd like to reinstall the default one. How do I do that?
I created an automation to convert incoming emails from our monitoring system to request type "Alert" which is part of issue type "Alert" but it won't let me change the issue type in the Automation t...
Hi all, I need to know, how Jira SRV can handle the tickets we will get from an other company which use Remedy. So I read from this side, that with a plug in the basic info can "imported" to Jira. I ...
When replying to a customer ticket using the iPad app (Jira) pressing the return key does nothing and does not create a new line in my response. This greatly limits the type of responses I can send ...
I can’t see how to add a service desk customer to an organisation. The help page simply says to use their email - is there a special format to do this? https://support.atlassian.com/jira-service-des...
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